[Resolved] Tata Photon Plus — Tata Photon device not working | |||
I bought TATA Photon Plus around 15-20 days back. It stopped working after 2 days. I called customer care and they told me that my document verification is negative. When i called my dealer to know my document verification status, he told me that my document verification is complete. This after checking cross checking with my dealer and customer care 4-5 times, I came to know that my document verification is complete. But my device never worked. I kept calling my dealer time and again to look into the matter but he just kept giving me assurances to get me the device replaced. And till now nothing has happened. Now my dealer has stopped answering my calls. I am really pissed off with their behavior. I request you to look into the matter and take action. The devices were sold to us(around 50 students from NITIE college, Powai) through a bulk deal. All those students who bought the device are not happy with the services and network provided by TATA photon. No one is happy. My TATA photon Plus Number :[protected] Dealer's Name : Deepak Manager's Name : Sumit Thakkar City Mumbai. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Tata photon has become useless off late and doesn't work when you need it the most...
Reply
I could not go to service center(as proposed by the customer care) because of my busy schedule. Yesterday, I again spoke to Sumit Thakkar(who claims to be the boss/manager having high powers), he told me that all my lines are clear, my CV is positive etc. But today, I came to know that my document verification is still not complete. Now, you suggest me what should i do and who should i trust? Everyday, I get to hear something new from someone. He has been postponing the issues by keeping me in dark and here i was sitting helpless. I am planning to move to consumer court if my issue is not resolved. But yes first, i will go to service center to get it checked for technical issues. It will be really pathetic if no action is taken against the dealer.
Giving you the details of my dealer:
Sumit Thakkar:
His Phone number [protected].
Last time I was told that u will try to contact my dealer. Here I give you his contact number. I request you to deal with him.
Giving you the details of my dealer:
Sumit Thakkar:
His Phone number [protected].
Last time I was told that u will try to contact my dealer. Here I give you his contact number. I request you to deal with him.
I spoke to the service center. They have told me to come with my bill which my dealer never gave me. In fact, he sold around 50 tata photon device with a discount and did not give receipt to any body. And he has not been answering my calls now. Please suggest what to do.
Offer was as follows:
Device cost: Rs 2000/-
free download of 10 Gbs for 2 months.
I really want you to take some action against him. I am mentioning the details again
Sumit Thakkar:
His Phone number [protected].
Offer was as follows:
Device cost: Rs 2000/-
free download of 10 Gbs for 2 months.
I really want you to take some action against him. I am mentioning the details again
Sumit Thakkar:
His Phone number [protected].
Tata Photon Plus — Device doesn't work
I got the TATA PHOTON PLUS new prepaid connection on 5 Dec for 2,500. Number: [protected].Logged a complaint (PTC[protected]) on 7 Dec that it was not working. I was getting a connection terminated message on connecting; though signal strength was full. After calling the call center multiple times they finally sent a techician; who only could prove that the device worked on his laptop. He said he would transfer the case to hardware team; which never really happened and the case was unceremoniously closed. On calling today they are again asking us to recharge the connection; of all the ridiculous suggestions. Why should I be spending 1 more Re on this pathetic service? Please suggest on how do I take it forward as they have refused to take a return and give me back my money. I am completely frustrated by the Tata Photon+ Service and would not recommend it to anyone.
hey friends dont trust anybody.think before buying anything.i was puchase tata photon whiz before7 months they told me 4 156 kbps.but its downloading speed is just13 kbps. more and more times site not open.
now ia have bsnl sim i use 280rs plan gives 6gb limit.i use phone sony cybershot
normal speed 30to 50 kbps.reaches to 120 kbps using downloading with IDM.
hey i have also suprized for u by this plan ucan see many channels.like colour tv imagine etc.i will give u solution email me my id [protected]@gmail.com
now ia have bsnl sim i use 280rs plan gives 6gb limit.i use phone sony cybershot
normal speed 30to 50 kbps.reaches to 120 kbps using downloading with IDM.
hey i have also suprized for u by this plan ucan see many channels.like colour tv imagine etc.i will give u solution email me my id [protected]@gmail.com
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