Tata Photon Plus — wrong commitment and wrong billing

Address:

South Delhi, Delhi

Respected Sir/Mam,

My name is Zeeshan Ahmad.I bought Acer Aspire 4803T Serial no.(LXRGP[protected]A63B1601) ON 27TH January 2012.I was offered Tata photon Plus Postpaid device as a bundled offer by paying amount of Rs 750 and was promised to get 2 month unlimited data which included 5GB high speed data and remained unlimited for rest of the month. I got my Photon Device Model EC156,Serial no.A4G4CA11C2022048 and phone no [protected].I was billed Rs 493 in the first month of service which makes 2 month unlimited plan a complete lie. The second month I was not provided high speed and was called again and again and was disturbed to the extent. I explained that I was promised to get 2 months data but they keep giving excuses paid Rs 500 on 20/6/2012 at time 6:18 Pm at malviya nagar branch and told the customer care to close the device on the very same day. i tried to close my device by giving written application at Tata Teleservices Malviya Nagar but I was told that the device can be closed by lajpat nagar customer care, when I went there I was told that it was possible to close the device from malviya nagar customer care or even calling the Tata Customer Care which was a complete lie.I have given written application for the closing of my device Dated 23/7/2012 at 12:15 PM at lajpat nagar branch and my reference no. for this issue generated by Tata photon is[protected] and I got sms from Tata. Today on (21/10/12 at time 12:32 PM) I received a call and I was told that a bill of Rs 272 was still due. I had already paid my bill and never used the device from the second month of purchasing the device.

Kindly help me with my issue and solve my problem. My time and money have been wasted a lot in this issue. I have been called repeatedly many times a day which impacted badly on my work. I was even threatened with a call stating that he was lawyer of Delhi High Court named Advocate Sabarwal by phone no [protected] and Mr Sabarwal said that a notice issued from Delhi High Court from Tata for me and he forcefully told me to pay the Tata bill or otherwise I will face severe consequences legally.

Thanking You
ZEESHAN AHMAD