Tata Photon+ Prepaid Internet Connection — non functional mobile internet device

Tata Photon+ Prepaid Internet Connection — non functional mobile internet device

S sudha segal from New Delhi, Delhi

1. one Photon+ Prepaid mobile internet connection along with a device purchased on the 24 jan 2010. 2. Rs.3500/- paid to Execellent Communications, mayur vihar,phase-I. 10 GB of download free with the connection promised 3. device was not functioning properly since purchase & the same was brought to the notice of the vendor on 25th & 27th but I was rudely turned away & asked to approach the consumer court. 4 three complaints with the following reference numbers lodged on customer care no. [protected]:- (a) PTC- [protected] dated 27 jan 2010. (b) PTC- [protected] dated 28 jan 2010 (c) PTC- [protected] dated 30 jan 2010. 5. Nobody has rectified the complaint/ replaced the device till date inspite of reapeated requests 6. the device is under a one year guaranty period. 7. I want a full refund of my money back immediately. Was this information helpful? No (0) Yes (0)

2 Comments	Share
Submit Close

Related Tata Photon reviews

View all 1010 Tata Photon Reviews

Comments

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through.

We request you kindly provide us your, Tata Photon connection details. You can mail your details to Customer.[protected]@tatatel.co.in

Thanks and regards
Customer care
Tata Indicom

Sujitht123

from Kollam, Kerala

Worst thing I ever purchased. I own a prepaid Photon+ connection. They never give you the data transfer limit the claim to offer. I[censored] ever use video chat, then u are charged double or may be triple o[censored]r data transfer rate. Utter loss of money, heavy on pocket and unreliable service. Very poor customer service. Vendors and dealers cannot provide details o[censored]r usage. U are left with no option to know ur prepaid balance other than to believe when they say u are out of balance. Once inspite of having sufficient balance I topped it up on saturday so that I would not face trouble on Sunday. I never used it more than 30 an hour and it got disconnected. On Monday morning I went to recharge and they say its negative balance Rs 129. So if I top up, they will straight away deduct this amount from my account. I asked for details o[censored]sage which they are unable to provide. Called up customer care and asked for details- They say can’t help since its prepaid. Very very very POOR Service