Tata Photon Whiz — non activation non proper service n response from company dealer

i had taken photon whiz on 11th october from nadiad issued under mine name....but the activation of photon has not yet being done till date...moreover they are not taking proper steps to clear mine problem..they are not completing the procedure though i have submitted mine documents and money for the product on time...i am told to go to other authorized service center at anand other city for mine problem but from there also i dnt got anything solutionmoreover the two months free trial for the photon which was offered at that time is now reduced to one month only...so please take proper steps against the nadiad co-operative branch of tata indicom....thanx..