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Tata Sky - packages

 
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User
  p nagpal
To,
Joint Advisor & Deputy Adviser (B & Consumer Affairs) 10 Oct 09
TRAI
Mahanagar Door Sanchar Bhawan
Jawahar Lal Nehru Marg
(Old Minto Road)
New Delhi – 110002
Fax – 011-23330442, 23220364
From : ID NO 1036911186
pawan nagpal
New Delhi-110021
Sub: PACKAGES: TATA SKY

Sir,

1. Last month I had purchased DTH connection of TATA SKY. As on today there are different players who offer DTH connection in market. Few of them being Airtel, Reliance, Videocon, Dish etc.
2. It is obvious that it is not possible to study and start comparing each company on merits/ demerits of product or quality or packages being offered. Seeing the market trend and Ad by celebrity Aamir Khan, I decided to buy TATA SKY. Also due to the fact, that it is a reputed company.
3. All said and done, the real issue which requires inquest is the various packages being offered by TAT SKY. The company is offering super value pack for Rs. 200 pm with 101 channels, out of which, there are 51 channels which nobody would like to watch. Company deception does not get over here, Company is offering super saver pack for Rs. 275 pm with 213 channels. As name specifies, this package should suffice all the requirements of consumers. But surprisingly, it is not so. In this package at the cost of Rs. 275 pm, there is no sports channel like Star Cricket, Ten Sports etc. and no lifestyle channels like Colors, Zoom etc.
4. Above examples clearly shows that TATA SKY is deceiving the innocent consumers. TATA expects Rs.45/- + Rs. 45/- i.e. Rs. 90 extra, over and above the super saver pack ( Rs 275pm) for popular channels to be show to consumers. On the contrary other DTH providers are offering much more popular channels at very economical rates. If so, is the case then let them not name the packages as super saver/ super value pack etc. Because I feel instead that these are not super saver, but super looter packages.
5. In view of above vide this letter, I request for the following:-
(a) Redesigning of entire packages with minimum cost by TATA SKY.
(b) Introduction of more number/ mixed channels in one package e.g. sports , lifestyle, movies, entertainment etc.
(c) Introduction of under mentioned new channels immediately in existing packages.
(i) FOCUS TV - news and current affairs.
(ii) PRAGYA - spiritual/ lifestyle channel.
(iii) KATYIEN - spiritual channel.
6. In this regard, issue has been registered with national Consumer helpline No. 199773 dated 05 Sep 09.
Yours faithfully,





Copy to:-

a) Deptt of Ministry of Consumer Affairs
Food & Public Distribution
Krishi Bhawan
New Delhi – 110001
b) TATA SKY Ltd
PO Box No 2424
HEBBEL
BANGLORE- 560024
Complaint comments 1 Comment     Updated:
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Comments

 
Mr. P Nagpal,
Tata Sky is one of the top players in the dth market, in todays consumercentric world consumer has the right to choose from the availability in the market due attention is paid to a brand which has strong features in terms of quality, offerings etc. Tata Sky strives to fulfill customer satisfaction. Tata Sky has a well structured package segregated to satisfy customer needs for eg: A woman would not have much interest in sports whereas only few men would find interest in cooking. In case of group interest in a household then it would necessitate demand. In ascending order of importance the packs are named correctly. The annual pack aims at providing customer with most benefits, the number of channels are on the rise and they are increasing the number gradually. Hope you understand that Tata Sky are exploring best ways to fulifill demand and meet consumer needs.

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