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Tata Sky |
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18 Reviews
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Meena Narayan 
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Removal of channels arbitrarily
I have the same complaint to make. I just got a TATA SKY connection for my parents only because they wanted to watch Amritha TV and the local cable wallah would always disconnect the channel or transmit it with a very grainy picture. When I contacted the dealer and TATA SKY about my desire to subscribe, NEITHER of them told me ONCE that these channels will not be available. On the contrary, when I told them that I specifically wanted Amritha TV and DD Podighai, they assured me that they were available and also sent me to the website to crosscheck. The website four days back did indeed say Amritha and DD Podighai were available and nothing on the website mentioned that these channels were going to be taken off.
I now have watched my parents enjoy Raga Rathnam, the amazing Carnatic Music programme on Amritha for the weekend and starting Monday, the channel was rudely taken off the air. Net result - amritha for which we spent 4500Rs on was available to us for the princely sum of TWO DAYS!!!
When contacted, TATASKY were not helpful, told me that they had published this information in the papers ( as if we have nothing better to do with our lives but scour the newspapers for information on TATASKY's latest rejects or additions!) and told me that there was nothing I could do about this.
I feel cheated and let down. Surely they could have informed me this when I called them for information about subscription, especially when I specifically asked for only these two channels. I cant tell you how bad I feel about this. Does the consumer have NO RIGHTS wahtsoever?
Please join me in responding with your own comments. No one can give us rights - we have to TAKE THEM. And the way to do it, is with our numbers. If enough of us protest, they will be forced to sit up and take notice. Otherwise, this callous behaviour will continue.
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 17 Comments |
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Hi Meena,
I too raised this complaint with Tata Sky and the response from them was that they had taken this decision after some survey, no sufficient bandwidth etc. It is really annoying to see this kind of attitude from them being a part of reputed group. I sent a separate mail again to help@tatasky.com on the same issue yesteday. I am trying to see if I can get some contact details of their higher authorities, hoping they may reconsider this decision.
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I have raised this issue to TATASky however, recieved a machine made response in the name of customer care executive with no help. Actually we were cheated by TATA, the most reputed firm in India. They showcased these channels to attract us and looted our money and dropped these great channels. The explanation was they have added a Bihari channel and Nepali channel free of charge. I dont what should a customer paid for South Jumbo package do with Bihari channels and Nepali channels. Only TATA knows the logic behind this. A regulating body should look into this issue or poor customerswill be cheated again and again by TATA.
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I wish somebody at Tata-Sky is reading this! They are taking us, the consumers, for a ride, by hiking their fees ( or smartly packaging it by pulling off channels from air and then saying ''prices reduced") or introducing complicated packages every other month.
I was distraught to see Indiavision and Amrita TV pulled off without any warning, and also my fav sports channels ESPN-Star being now part of a "specialpackage".
Net- net they want atleast 400 rupees per family, per digicomp! Smart work, guys!! I am not recommending you to any. And when Bharti or Reliance moves in, I will move out too!
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Hi guys like all of you I was also taken aback by this sudden exclusion of channels. It was very frustrating, it felt like we have been cheated and we could do nothing about it. Anways I decided to subscribe to the new add on packages for now and see later what can be done about this exclusion of channels decision by TATA SKY. When I dialled there number 017266006633 it kept repeating the message that the number you are trying to reach is on another call, the other numbers did not help either, none of the helpline numbers are toll free, the other numbers 02066006633 and 04066006633 accepted the call but kept repeating the stupid message of taking up wizkids plan for children. It didnot transfer my call to anyone even on selecting the desired option. I wasted around 30 buks on these countless calls I made but in no vain. I decided to go their website. While loggin in MY TATA SKy it kept on crashing, Some how mutiple logins and many crashes later I managed to subscribe to ADD ON packages but now I cannot log in the site, the server portal is down it seems.
This is higly disgraceful and shameful on the part of TATA SKY, its like selling drugs to people for free and then after they are addicted making them pay for it without choice.
And even if they wanted to do this atleast they should have place the infrastructre for helpline and website in place, now I do not know when my packages will get added. The helpline is not reachable so I do not know how to recharge it now.
JUST NOW I RECIEVED AN ALERT FROM TATA SKY APPOLOGISING FOR REMOVING THE CHANNELS AND FOR NOT BEING ABLE TO RECIEVE OUR CALLS AND NOT BEING ABLE TO PROVIDE THE WEBSITE MY TATA SKY SUPPORT, LOOKS LIKE ALL THE COMPLAINTS ATLEAST MADE THEM FEEL THAT THEY CANNOT GET AWAY WITH IT THIS EASY. LETS SEE HOW THIS RECTIFY THIS BLUNDER OF THEIRS
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I forgot to metion one thing, when the tata sky website is properly up again I intend to log an official complaint and in that complaint I will put the url for this page so that they can see for themselves how much praise they have gathered with thier lates action.
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I also have the same complaint. I also bought TATA SKY for my parents. They wanted to watch Amritha, now on one morning they took out the channel. What the hell is this. Don't we customers have voice ...?
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Dear Friends,
Can't we go to consumer court for this. This is absoulute cheating by TATA Sky.
I am also a subscriber of TATA SKY suffered the same. I complained about the removal of DD Podhigai Channel from the package. The call centre person says that DD Podhigai is an unpopular channel and based on a survey they are classifying it so. Please read the reply from TAta Sky. I have sent the complaint to tata Sky and a CC to Ministry of Information and Broadcasting. Till now no reply has been received.
Yesterday ESPN, STAR Cricket and Star Sports has also condemned the action of Tatasky for removing the sports channels from the package and making additional subscription fees for the same.
"In view of the above, we would like to inform you that as per the available bandwidth, Tata Sky is trying to balance the varying viewing interests of the subscribers on a pan India basis, in order to provide the best quality DTH service. Tata Sky has the interest of its subscribers and is trying to offer new and popular channels while dealing with capacity limitations.
It is Tata Sky's endeavor to provide its subscribers the best balance of content, and towards this we have added channels like ETV Bihar, ETV Rajasthan, PTC News and Nepal TV recently. When these new channels were added no additional charge was levied to our subscribers. Similarly when any channels are dropped, the price of the Packages remains unchanged.
In view of the above, we would like to inform you that Tata Sky has decided to drop the price of all the base packages by dropping certain channels. The details of these packages will be communicated to you on 01/06/2008.
Also, DTH operators are required to carry a certain minimum number of Doordarshan channels and the laws also do not require announcing the dropping of DD channels in a press notice, both of which is what Tata Sky has complied with.
Please be informed that the Public Notice advertisement regarding the dropping of these channels from Tata Sky has been released in National and regional newspapers on 05/05/2008."
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can anyone tell me how to unsubscribe a pack on tata sky
please it is urgent
i dont want want to pay money for that as i didnt want to view those channels n services
i was willing to view how active services look like
But now i am bored watching those useless services
i m not critisizing TATA SKY nor i am complaining
but i want to remove my pack
please help
reply soon
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tatasky are looting customers as on there website there is only option add-on packages but there is a no option of remove packages so we are unable to remove our currently subscribed packages so please give me suggesion for how to remo ve our current packages on our e-mail address
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"With reference to your E-mail dated, ####### enquiring about the non availability of God TV, Daystar, Miracle TV and Christian Broadcasting Network channels.
We have limited transponder capacity and therefore cannot carry each and every channel. However, when more transponders are made available to us, we shall carry more channels subject to balancing the varied viewing interests of consumers on an all India basis vis-à-vis specific preferences while simultaneously providing the best quality services at the best prices. "
this is what tata sky says, so please don not buy tatasky if u need these channels.
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The most disgusting thing about tata sky is that it doesn't have any options available online for removal of packages.
it is just like the company wants to go on upgrading but you cant downgrade moreover it also lowers your validity period.
TATA SKY .WAIT SON YOU R GETTING OUTTA THIS INDUSTRY VERY SOON
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They say "Cannot drop the selected package due to insufficient balance. "
when i try to unsubscribe from a addon package.
Disgusting!!!
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my id 1022685901 I donot want to see topper channel.
please disconnect it and adjust in my balance a/c
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tata sky is very sick...how can a MNC have no option of remove ?
totally illogical and shame for company for this kind of cheap attitude..
company is not informing you when you are subscribing any package that there is no option of remove online.
disgusting
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Its frustating that tata sky does not provide any option to unsubcribe the pack or channel through any modes like sites etc.., We need to take severe action on the same.
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I am also another suffering person under TataSky.. There have been lots of inceidents in the past and I'm sure Tatasky repository is full of my complaints, but to no avail.. The latest problem is the removal of Amrita TV and Kairali TV..
There are only about 13 Channels that I watch.. of which 2 channels are abruptly removed.. I have paid a full years subscription and I have 6 more months to go. I called them and they just indifferently answered that the channels have been dropped due to some internal reason (which is the normal response.. How helpful.. eh?). They will not refund the amount for the remaining months if I cancel TataSky..
I dont care.. I'm gonna get rid of this junk.. I'm not gonna keep junk in my house just bcoz i paid for it.. TataSky is OUT..!!!
Geo George
Subscriber ID: 1025374628
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I want to unsubscribe the pogo chhannel & Star Cricket from my tata sky. I want to remain only my starting package that cost Rs.200/- only. please do needful immediately. My tatasky ID is 1066911486
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Jithesh
Bejoy Chandrasekhar
