[Resolved] Telebrands India — Non delivery of Product on committed date | |
This is in reference to my order no 1555869 placed on 03/09/2008 for table mate. I spoke to customer service agent Iftekhar and clearly instructed him delivery of the product by Monday 8 Sep or Tuesday 9 Sep. On calling your customer service department today i came to know the product is still in Mumbai and would be dispatched tommorrow. I told the person very clearly that i would be leaving overseas today and due to product delivery delay i have to cancel my tickets and face problems at my job. On speaking today with customer service agent Srikanth it was not helpful rather a rude customer service without any intent of help. I asked him to transfer the call to supervisor and agent kept saying the person would give you same information. It was so disappointing to get such canned answers from such prestigious company and felt like cheated. Would request you to please deliver the product by tommorrow or cancel the delivery and refund my credit card payment charged for the same order. Highly dissatisfied customer Ankur Bansal Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
ORDER No.1550514
Hi Telebrands India,
Take it for granted – As per one o[censored]r customer ur services are rated to be of lowest grade.
I booked this order on 21/08/08. Till today there is no sign of deliveries & I was informed that I will get delivery in 2 weeks.
Every time u people give incomplete and wrong information about the dispatch and deliveries.
1. I was never informed that u are going to use postal service.
2. I was never told that the parcel to be collected from Post office.
3. Every time there is new but wrong information about dispatch.
I need my parcel max. by Monday else, I am trying to arrange for a notice from consumer court lawyer & this mail will be used as a supporting. Also I contacted few news papers to start negative promo for ur brands and services.
Deliver it or face the music.
By-Naveen Singh
Hi Telebrands India,
Take it for granted – As per one o[censored]r customer ur services are rated to be of lowest grade.
I booked this order on 21/08/08. Till today there is no sign of deliveries & I was informed that I will get delivery in 2 weeks.
Every time u people give incomplete and wrong information about the dispatch and deliveries.
1. I was never informed that u are going to use postal service.
2. I was never told that the parcel to be collected from Post office.
3. Every time there is new but wrong information about dispatch.
I need my parcel max. by Monday else, I am trying to arrange for a notice from consumer court lawyer & this mail will be used as a supporting. Also I contacted few news papers to start negative promo for ur brands and services.
Deliver it or face the music.
By-Naveen Singh
hi
sir i order one knife cutter that new product. i ordered since last
one week but no one had response me still iam waiting of your
response
thank you
sir i order one knife cutter that new product. i ordered since last
one week but no one had response me still iam waiting of your
response
thank you
I request all the customers of the Telebrands that if and unfortunately you give an order to Telebrands, then please specifically ask them THREE TIMES THAT NOT TO SEND THROUGH TRACK ON COURIER, BECAUSE I HAVE NOT SEEN SUCH A THIRD CLASS SERVICES, NOT EVEN IN THE GOVT.POST OFFICE.There is no any responsible person who can answer you satisfactorily.
"Telebrands"had delevered my Nicer Dicer on 24-10-08 through "Third grade-Track on Courier"..the Docate no.is[protected] and "Telebrands assured me that this courier will deliver this item (which I have to Gift some one on Diwali) before Diwali.On 27-10-08 Track on-Ahmedabad-R.O.Office people told me three times that Delivery man has already started from office and latest by evening it will be delivered.
Till 28-10-08 morning I have not received and parcel from Telebrands and "Bogus and thirdclass people of TRACK ON COURIER ARE ENJOYING" Diwali by switching off the PHone without any Responsibility and Accountability.
"Telebrands" MUST CONSIDER THIS ISSUE AND THINK OVER THAT, THAT ONLY DUE TO THIRD CLASS AND IRRESPONSIBLE COURIER THEY WILL SUFFER THEIR BUSINESS.
"Telebrands"had delevered my Nicer Dicer on 24-10-08 through "Third grade-Track on Courier"..the Docate no.is[protected] and "Telebrands assured me that this courier will deliver this item (which I have to Gift some one on Diwali) before Diwali.On 27-10-08 Track on-Ahmedabad-R.O.Office people told me three times that Delivery man has already started from office and latest by evening it will be delivered.
Till 28-10-08 morning I have not received and parcel from Telebrands and "Bogus and thirdclass people of TRACK ON COURIER ARE ENJOYING" Diwali by switching off the PHone without any Responsibility and Accountability.
"Telebrands" MUST CONSIDER THIS ISSUE AND THINK OVER THAT, THAT ONLY DUE TO THIRD CLASS AND IRRESPONSIBLE COURIER THEY WILL SUFFER THEIR BUSINESS.
Sir / Madam
I am writing to you with regard to the German V Slicer Quantity 02 that I have ordered in September 2008. It’s now been 6 months and I still haven’t received it despite getting emails and call replies from your end promising that the product will be delivered within 10 days. Details of the purchase are as follows:
Response Message is: Transaction Successful
ePG Transaction ID: [protected]
Merchant Transaction ID: [protected]
Auth ID: T51238
Reference: IN38981
I spoke to your agent Pushpa on the 4th of February 2009 and was given reference IN38981 and delivery was promised within 10 days. It’s now the 16th February 2009 and I still haven’t received my product. It takes your company less than 6 days to process the credit card payment but when it comes to delivering the goods we have to chase you for over 6 months and this is unacceptable and total harassment on us. Over the past couple of days we have called the customer care number on many occasions and either they give us false promises or just hang up on our face without even listening to us or giving us a reply. Another of your agent Kiran promised that we would have an agent from Telebrands calling us today evening (16th February 2009) and dealing with our case. It’s now 9 pm and no one from Telebrands has called us. To follow this up we called Telebrands at 0745 pm and they spoke to us for 2 minutes and 6 seconds and when they didn’t have any answers to our query the agent hung up on our face. A second call was made at 0748 pm and in 13 seconds the agent hung up again. A third call was made at 0749 pm and I managed to speak to your agent Yogita and her conversation has been recorded still to no avail. A copy of an email from your department has also been attached below for you to read which promises the product is going to be delivered soon.
All this harassment has left me no choice than to file a case against Telebrands to the Consumer Department and give all the emails and recordings to the press and news channels to show what a big fraud this company is. (Please note that this email has been copied to Star News and Zee News)
Ryan D’souza
From: Telebrands - Support <[protected]@telebrandsindia.com>
To: Ryan D'souza <[protected]@yahoo.co.uk>
Sent: Monday, 19 January, 2009 10:37:42
Subject: Re: Order Shipping - 10TH REMINDER

Sorry for the inconvenience, we have receveid back the product, We are resending your product to the below mentioned address
Address Withheld
India
Regards
Customer support,
I am writing to you with regard to the German V Slicer Quantity 02 that I have ordered in September 2008. It’s now been 6 months and I still haven’t received it despite getting emails and call replies from your end promising that the product will be delivered within 10 days. Details of the purchase are as follows:
Response Message is: Transaction Successful
ePG Transaction ID: [protected]
Merchant Transaction ID: [protected]
Auth ID: T51238
Reference: IN38981
I spoke to your agent Pushpa on the 4th of February 2009 and was given reference IN38981 and delivery was promised within 10 days. It’s now the 16th February 2009 and I still haven’t received my product. It takes your company less than 6 days to process the credit card payment but when it comes to delivering the goods we have to chase you for over 6 months and this is unacceptable and total harassment on us. Over the past couple of days we have called the customer care number on many occasions and either they give us false promises or just hang up on our face without even listening to us or giving us a reply. Another of your agent Kiran promised that we would have an agent from Telebrands calling us today evening (16th February 2009) and dealing with our case. It’s now 9 pm and no one from Telebrands has called us. To follow this up we called Telebrands at 0745 pm and they spoke to us for 2 minutes and 6 seconds and when they didn’t have any answers to our query the agent hung up on our face. A second call was made at 0748 pm and in 13 seconds the agent hung up again. A third call was made at 0749 pm and I managed to speak to your agent Yogita and her conversation has been recorded still to no avail. A copy of an email from your department has also been attached below for you to read which promises the product is going to be delivered soon.
All this harassment has left me no choice than to file a case against Telebrands to the Consumer Department and give all the emails and recordings to the press and news channels to show what a big fraud this company is. (Please note that this email has been copied to Star News and Zee News)
Ryan D’souza
From: Telebrands - Support <[protected]@telebrandsindia.com>
To: Ryan D'souza <[protected]@yahoo.co.uk>
Sent: Monday, 19 January, 2009 10:37:42
Subject: Re: Order Shipping - 10TH REMINDER

Sorry for the inconvenience, we have receveid back the product, We are resending your product to the below mentioned address
Address Withheld
India
Regards
Customer support,
It is very difficult to use very complicated your customer care service is pathetic they are irresponsible towards there duties your customer care people never give correct information they are just fooling the customers i have to return this Ab King Pro any how please do the needful let me know the further procedure .
devesh srivastava order no.1819617
I ordered fitness pump on 27 aug 2010 after wards their is no response on it then I made a call on 11 sep 2010 & an executive replies that it was dispatched on 13 sep 2010 afterward i called & also inquired a lot in my postal office about the parcel as according to u people parcel no. is m934079 but the main thing is that I haven't received it yet . plz send it again through blue dart, first flight or any private courier plz make my experience better so i can shop with u next time my email [protected]@yahoo.co.in & my [protected], [protected] my add E/III 217 SECTOR H HARSH VIHAR, A LIGANJ, LUCKNOW, U.P. NR. NARAYAN GAS &PETROL PUMP PIN CODE 226020
I ordered fitness pump on 27 aug 2010 after wards their is no response on it then I made a call on 11 sep 2010 & an executive replies that it was dispatched on 13 sep 2010 afterward i called & also inquired a lot in my postal office about the parcel as according to u people parcel no. is m934079 but the main thing is that I haven't received it yet . plz send it again through blue dart, first flight or any private courier plz make my experience better so i can shop with u next time my email [protected]@yahoo.co.in & my [protected], [protected] my add E/III 217 SECTOR H HARSH VIHAR, A LIGANJ, LUCKNOW, U.P. NR. NARAYAN GAS &PETROL PUMP PIN CODE 226020
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Dilip
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Dilip
Manager - Customer Care.
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+91 22 4098 9529
Plot No. A-168, , Road No.25, , Wagle Estate,, Thane, Maharashtra, India - 400604
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Can someone help me with my query against Telebrand the worst customer care teleshoppy.
I made a purchase of Air Lougue sofa about 23 days back the order number is 1554359, but till date no one from the Telebrand team speak in a Polite manner nor anyone is responding. whenever i call then to track my order number they say that the sales department has access to all these tracking details, and they can`t even transfer my call to them as this team is always Busy in some ****** work. can some one help me regarding this my contact number is [protected]
Regards
CA. Prashanth