[Resolved] Tikona — cheated | |||
I am writing to express my displeasure with Tikona My Tikona no. [protected], it is really disappointing for me to take Tikona connection.since the day of installation I am chasing to Tikona for convert my wired modem to Wifi ... I made 10-12 calls to sales guy Sunil ([protected]), twice I spoke to Nitin ([protected]) now I both guys are not answering my call, they commit me it's WiFi connection at time selling connection. when I spoke to your customer care executives, they said I need to pay extra for Wifi modem .. that at time of sales you make wrong commitment to customer & cheat with them , it really unethical & pathetic behavior from Tikona sales guys. Even at time of installation I told to your service engineer & sales person you commit me for WiFi modem, but they told me it is for mean while the Wifi service engineer not available. So he will come by next day & install WiFi router but after that no body visited , then I call to your sale executive for same he said give one more day I will try but after 2 days I again call him then he visited on Sunday, at my home & they were trying to do some thing with my Airtel connection "which is illegal how can they touch other operator property" . So I told them what are you doing then they said we try to connect with existing Airtel modem so I clearly said why you trying with Airtel modem then they said "today Sunday so we try for alternate option tomorrow your wifi modem will installed" ,then I haven't heard any thing from Tikona & no person visited for same. when I call to Sunil (Sales guy) for same so he told "sorry sir we not able to provide wifi modem for same" he is completely changed & said if you want to access wifi you have to buy modem then I call to Nitin for same he not picking my phone Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support Jul 27, 2012 Tikona Digital Networks Customer Care's response "Hello Sir, We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better. Thank You, Tikona Services" Verified Support Jan 09, 2013 Tikona Digital Networks Customer Care's response Dear Mr. Wadhawani, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. According to our conversation with you on 7th Aug 2012, please note the following: • As per further investigation from our team, we did not found any wrong commitment. • If you wish to subscribe WI-Fi services then you need to payment the amount is advance of Rs. 1655/-. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly. You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Tikona Services | |||
 4 Comments | |||
Comments
I applied for tikona wi-bro connection. i called an agent. he came, he took my proofs and the installation amount(Rs.1433). i asked him is there any feasibility or not in my house, because i applied for the same connection 2-3 months back and they said there is no feasibility in my place. then the agent told me that there is a feasibility in my place now. so i gave him everything he wanted. After 2 days a guy came to give me the connection and then he was telling me that there’s no feasibility in my place. Then i didnt say anything, i just called tikona and told them like cancell my connection and give me back my money. they they told like within 30 working days i’ll get my money back. after some days i again called them and thn again some girl told me from today onwards within 30 days i’ll get the money. i dont know whats going on. i applied for cancellation on 25th of april. still i haven’t got anything from them. please help me out. i dont have anyone to tell this about. the sales guy was sujeet and his cell no is [protected]
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VERY VERY VERY BAD, COULD SAY WORST SERVICES, KINDLY DONT HAVE TIKONA BROADBAND
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