[Resolved]  Tikona — Cheating

I have already send request for disconnection,kindly refund Rs800
On Fri, 12 Feb 2010 11:53:34 +0530 wrote
>

Dear Mr.

Gupta ,
Greetings from Tikona!

This has reference to your below mentioned complaint. We apologize for the inconvenience caused to you.
We would like to inform that the request has been forwarded to the concerned department for necessary action.


Reference number :

[protected].

In case of any further assistance, please call[protected] WIBRO) or write to
[protected]@tikona.in .

Thanking you and assuring you of our best services,
Sonali Kumbalwar
TikonaCARE


From: Harish Gupta [mailto:[protected]@rediffmail.com]


Sent: Friday, February 12, 2010 10:01 AM

To: Customercare

Subject: Re: RE: Your service has been activated




Problem not resolved,I have already handed over Modem to akhilesh

yuor technical person.Customer care has not accepted my disconnection

request ,it may be treated as notinstalled and disconnected.

Thank u for giving me trouble for last 4 days TIKONA is empty from all sides

Only false promise ,false persons. Kindly refund Rs 800 without further delay

On Thu, 11 Feb 2010 17:08:55 +0530 wrote

>



Dear Mr. Gupta,

Greetings from Tikona!



This has reference to your below mentioned complaint. We apologize for the inconvenience caused to you.

We confirm that the complaint has been resolved on phone by Ms. Vagare from TikonaCARE.





Your Reference number is[protected].



In case of any further assistance, please call us at[protected] WIBRO) or email us at

[protected]@tikona.in

Thanking you and assuring you of our best services,



Smita Vagare

TikonaCARE





From: Harish Gupta [mailto:[protected]@rediffmail.com]





Sent: Thursday, February 11, 2010 4:51 PM



To: Customercare



Subject: Re: Your service has been activated





still problem persist ,No body is helping kindly refund immediately







On Thu, 11 Feb 2010 13:32:46 +0530 wrote



>Your password has been reset. New Password: 6010564HG Please use within 3 days. Happy surfing!











Harish Gupta


















SUMMARY:I have all records that installation of tikona services was not done.I have made request to refund Rs800 since connecting modem was handed over to their staff.Their callcenter is hopeless and conviniently avoiding request of disconnection,therefore i had to use emails.Still Tikona callouseness persisted &have billed without instlation .Kindly get Rs800 refunded +suitable compensation for mental harrasment by atikona & staff specially sunil in galleria office gurgaon










Please do not print this email unless it is absolutely necessary.

Kaisar, Aftab, Ganesh, Pramod, Nadeem, Kartik, Prasad and many more have comitted us that they will over come our problem and also have given commitment but yet NO ACTION has been taken from your side . i m truley UNSATISFIED for the servise you have provided till now .PLEASE TAKE ACTION FOR THE ABOVE
and overcome my complain as soon as possible
complain -1. SLOW SPEED FROM 13 FEB tiil today
2. SECOND HAND MODEM PROVIDED MY YOUR SALESMAN (KAISAR)
3. FALSE COMMITMENT BY YOUR EMPLOYES
4. PLEASE TAKE ACTION AS SOON AS POSSIBLE AND OVERCOME MY PROBLEM...

THANKING YOU,
YOUR'S FAITHFULLY,
ATIF ANWAR.

connection no - [protected]



i am not using tikona from 2 months and TIKONA sending me irrlevant bill.

reasons FOR NOT USING TIKONA - i stop using tikona because of slow speed, tower problem.
even i complaint and request to dissconnect tikona connection, but no response is given by TIKONA and now TIKONA are sending me the bill.

p

sdf

tikona is one of the waste company and wrose service provider. in my point of view how ever taking the tikona connection they all are fools because i already became a fool by doing job in tikona.

i request you all of you dont take tikona

"Hi
User_ID: [protected].
I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal trechnical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.

Regards,

Kishore"

Customer id:[protected], Name - ALbert Kalai, Bangalore.
Sir,
I am a tikona 999 customer.There advertisement for the plan is Unlimited Usage @ 2 Mbps for only Rs.999!!!

Enjoy ‘No GB Restriction & No Speed Downgrade’ plan with high speed and high savings.After 50 GB they will downgrade the speed and speed become below 1 mbps. They are not telling the conditions on the time of installation.So i request you tikona team to upgrade my speed to 2 mbps that you told.please do something.Please upgrade my speed to 2mbps

Payment - (Thank you for payment of Rs 2000. It has been credited to your Tikona account on 10-May-2013.)
Plan - Your current plan is ADULM2048

Customer id:[protected], Name - ALbert Kalai, Bangalore.
Sir,
I am a tikona 999 customer.There advertisement for the plan is Unlimited Usage @ 2 Mbps for only Rs.999!!!

Enjoy ‘No GB Restriction & No Speed Downgrade’ plan with high speed and high savings.After 50 GB they will downgrade the speed and speed become below 1 mbps. They are not telling the conditions on the time of installation.So i request you tikona team to upgrade my speed to 2 mbps that you told.please do something.Please upgrade my speed to 2mbps

Payment - (Thank you for payment of Rs 2000. It has been credited to your Tikona account on 10-May-2013.)
Plan - Your current plan is ADULM2048

Tikona - Daylight robber is coming..Run... Run... Run...

My Tikona Out Line Story
--Happened in Chennai
--Paid 2 month advance along with service tax and service charges for the 40GB 2mbps plan.
--And I need to pay only after two months, i.e from 3rd month onwards
--All process including installation happened with in a day, wow what a service
--But speed never touched even 1 mbps except the time of the demo and instillation, From the very next day onwards it was always below 1 mbps
--Ok fine leave about speed, it will never get connected most of the days.
--And the state of art customer support, 15 minutes minimum waiting time to get the operator. And the operator will drop your call with out resolving it.
--Forgot to mention, you need to call the tolled number to get the better service as per Tikona suggestion. i.e apart from resolving the issue and wasting time, you will lose money too :). Interesting!!!
--In sumy you'll never get connected when you wish. You need to use internet only when Tikona get connected. Since we don't have any other work and Tikona is the only Internet provider in the entire universe we will wait for our turn, like in last century trunk calls!!!
--After couple of weeks I've lost complete faith in Tikona, No response to complaints, no one will pick your calls, most of the time network will be down etc...
---As usual I've decided to disconnect it after two months since I've already paid two month in advance
---I've took the connection on 22-Mar and requested for disconnection on 16-May
-Story Part II
--There comes the next smart move from Tokona, instead of disconnecting the connection Tikona send me a bill soon after requesting for the disconnection.
--When I've called customer care(after spending 30 minutes to get the line) they said like Tikona will bill generate bill on 15th of every month and I am liable to pay the amount for the next billing cycle.
--i.e.I've paid 2 month rental in advance on 22-Mar and requested for disconnection on 16-May even though I can use up-to 21-May Tikona generated a bill on 15 and asking me to pay the remaining 24 days amount in advance. And the interesting part is that I've received the bill only on 17-May followed by the request I've made on 16-May to disconnect the connection. Only those who took PhD in cheating can take such a move. What a move, really appreciated even-though I am a looser.
--And as usual i didn't paid the bill
-Story Part III
--Then comes the next bomb from Tikona, legal notice
--After couple of months later I've received a legal notice from Tikona for not paying the bill amount including the late fee and interest charges.
--I've discussed the issue with one of lawyer and he advised me that, if the amount is less than 1000 better to pay the amount and settle it, since Tikona is famous for making money like this.
--I've considered that I've paid the money to a daylight robber to save my life
--Since Tikona is making money mainly by cheating people only not by doing business!!!
---All the best Tikona...