[Resolved]  Tikona — Harrasment & Loot

Address:	Chennai, Tamil Nadu
Website:	www.tikona.in

PLEASE DON'T TAKE CONNECTION FROM TIKONA!!

They will never come to disconnect it & then start demanding money from you for their equipments & usage many months after you have requested them to disconnect via both phone & mail. Even after you make the unwarranted money they demand they will still keep on sending you demand letters one after the other. I have lost not only 2,101 Rs but also my peace because of this harassment.

Gaurav Joshi
Chennai

SEE THE CHAIN OF MAILS!!

Legalcolls
1:52 PM (31 minutes ago)

to me

Demand Notice
Date: 26TH June’ 2013
GAURAV JOSHI
"FLAT NO: N, 4TH FLOOR, ""SRIRAM GANGOTHRI APTS"" PLOT NO 12/3, SOUTH AVENUE ROAD, KAMRAJ NAGAR TIRUVANI MAYUR"

Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts :
That Tikona Digital Networks Pvt. Limited is a body corporate duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs. 902. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
As per our computerized billing records you have used services up to .with your Last Session ending 7/16/2012. Your Outstanding amount upto the Last Usage Date is Rs.902 considering applicable Charges only up to 7/16/2012.
We will consider waiver of Rs 301. on your total Outstanding Rs. 902, provided you make Payment of Rs.601 within 7 days of receipt of this letter
In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .

Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below


“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.



Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.


You are requested to make immediate payment of Rs.601 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.

You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.




You can write to us at our address given below or e-mail to [protected]@tikona.in or call at [protected], [protected] and [protected]- CHETAN SHARMA after making requisite payment.



NOTE:- PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME.




Yours Sincerely
(Authorised Signatory)




Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.


Gaurav Joshi <[protected]@gmail.com>
2:08 PM (15 minutes ago)

to Legalcolls
Cheat Tikona,

I don't know what has happened to a thing called customer service. I have already made the payment of INR 2,101 and have sent you the mail for the same on 17th June 2013.Also find the proof of the payment.I hope after this I never hear from you now. By the way one of the numbers mentioned in the mail are getting answered.

Gaurav Joshi
+91-[protected]
Harassed Customer - [protected]



Gaurav Joshi <[protected]@gmail.com>
Jun 17 (9 days ago)

to Legalcolls
Hi Tikona,

Even though it is a pure loot & cheating I have made the pure extorted payment of Rs 2101 ( 601 + 1500 for the equipment). Find attached the proof of the same. But I am sure this kind of customer harassment will cause your firm more damage than the money you have extorted from me. I hope after this I never hear from you.

Gaurav Joshi
+91-[protected]
Harassed Customer - [protected]

Please find below the entire chain of mails proving that the entire negligence & fault was from Tikona.

GAURAV JOSHI <[protected]@gmail.com>
12/6/12

to recovery, customercare
Hi Tikona,

As per the chain of mails from my end, you can see that I had requested you ppl to come & collect your modem from me. Which you ppl did not do. Secondly I had given the number of my neighbour from whom you had to collect the modem. That also you people didn't do. Now after many months have passed since, you are asking for your modem. First please check with my neighbour then incase you don't get it from her, it is your firm's people fault for not collecting for a very long time. I take no responsibility for your slow response time & actions.

With Regards

Gaurav Joshi


On Sat, Sep 29, 2012 at 8:45 AM, GAURAV JOSHI <[protected]@gmail.com> wrote:
Hi Tikona,

Why I am still getting the bill for the period beyond July'12. I had asked for a disconnection in the month of July'12 ( see the mail below). As a matter of fact the amount is paid always in advance for the month, hence it should be Tikona who should be giving me back some money rather than me. Please make sure you settle this issue & stop mailing me bills.

With Regards
Gaurav Joshi



On Sun, Jul 15, 2012 at 10:50 AM, GAURAV JOSHI <[protected]@gmail.com> wrote:
Hi Tikona,



I Gaurav Joshi, User ID: "[protected]" want my broadband connection to be disconnected immediately. Since I am moving to a new city, i want this diconnection to be done within 2 days. I humbly request you to come & collect the box & wire within 2 days or else I will not be responsible for any loss or damage of your instruments.

Since I am no longer carrying my registered number 9*******1 please contact me on my cell number 9******6. in case your service engineer turns up later than 2 days then you can contact my neighbour " Mrs Alamelu" who lioves in Flat P in my building. Her cell number is 9*****0.



Please make sure you disconnect & discontinue my connection from today as well as take your instruments by monday, i.e. 16th July'12.



With Regards




Gaurav joshi

Customer ID : [protected]

mob: +91-[protected]