[Resolved]  Tikona Internet Services — Worst Experience

Address:

Pune, Maharashtra

Hello There

People talk about best services provided by Tikona
I closed my hathway internet and decided to install Tikona but there I got worst experience of my life.

Sale guy came to my house and told me that I can take the connection.
Engineer came to me and shouted at me how come you can take the connection, its not feasible at your home.
I called sales guy still said I can take connection.

For installation engineer is not doing anything, he asked to help for installation (I never expected this.)

Installation engineer shouting at me and I have to coordinate between sale and him to get my connection installed.
He (Installation engineer) asked me he can cancel connection anytime he has all the authorities in his hand.

Finally sale and engineer both were invited by me Sunday morning.
They were fighting each other and decided to put on wires.

But engineer still in double minded situation, he put on the wire till sale guy was there but once sale guy went he called his manager and removed all the wires and without saying anything cancelled my connection.

Your installation engineer don't know where is LAN setting in my laptop. (Worst case)
When I asked him to configure router he said it will cost 800 rs. And he said this is Tikona process.
I was taken aback.

Overall it was worst experience, I paid six months cost to Tikona I don't know if I will get back that or not. (Cash payment)
In my life I will not take Tikona connection now.

When it comes to refund no one was able to ans me how I will get refund even customer care (lack of coordination between teams)
Installation engineer is worst part of the story

Characters:
Installation engineer : Sajay (some corporation third party guy)
Sale guy is from Tikona


Please advice and help me to get my refund back

Thanks for your great services I had it all :)