[Resolved]  Tikona — Wrong Commitment

Tikona Broadband — Pathetic Service

I opted this connection when i was fed up with my Airtel connection, But I did one thing, I got this in writing from their representative that if I am not going to get proper speed for 10 days, my money will be refunded and I will not pay any bill.
Well they provided connection on 8th March and Viola!! it was working fine until engineer was there.
He left and took speed with him too and I started getting speed between 28-145 kbps for my 300 kbps plan.

Well I raised the first complain on 9th itself and they send their engineer Ahmed with some crappy Antenna, he put it over there and talked to someone on phone (later told to be local technical team) and told me that I am getting low signals (20-28% max), and he will talk to his superiors to increase the signal strength. Actually he was a nice guy, who seemed to be trapped with this company and told me that sir, if you do not get signals even after putting antenna, please talk to our customer care for disconnection.

But i decided to bear it for few more odd days and keep on taking screenshots of their speedtest.
But no miracle happened (Unlucky me!!!)
And from 26th March onward, I started raising several complains a day and was advised by Customer care guy to wait for 48 hr (as if he is going to cast some magical spell and turn things around), I waited but keep them bugging from time to time but nothing happened.

Again raised a complain on 28th and send those screenshots to nodal offices and compliant officer. And yeah in mean time, I got my Bill too, which is of 1023.00 (where as i have taken 599 plan and used it for 18 days and the bill should be 400rs only), Called customer care, they are confused as usual

Till 4th nothing happened!!

Then decided that its enough!!!

I wrote a mail to them, that I want a disconnection and my money and documents back!! And called customer care again and got following replies!!
1. Sir, your complaint is in progress.
2. Sir, it would be handled in 48 hours. (Dude!! its more than 120 hr already 96 hours, Go get a life man)
3. Sir, I am really sorry, engineer would be there by 6PM (Dont give me !!!!)


Till yesterday nothing!!!
I had some very important work to do and there was speed of 48 kbps, so i decided
to give them the beating of their lifetime.
Called customer care and he started the same thing, Sir, We understand your problem and all that
I told him to shut the F#&K up and listen to me!
Then I told them, I want my money and documents back
CC guy: Sir first you have to pay your bills
Me: Bill for what?? 30 kbps?? how much it is 50 rs or60 rs??, Well i am not going to give you a single penny
CC: Sir I will take that request and a person will come to collect the router in a week time
Me: Dude, I will return the router when i will get my money back!!
CC: Sir!!!
ME: Yeah, mention that and from now onwards I don't want any communication. pay back my money and take your crappy router away!!

And it has been 3 days and i didn't get any call from them

Absolutely true. Even the payment made by me on line is not recorded by them and eventually the succeeding bills are sent along with the amount which has been paid. Really they are far inexperienced to handle such services.

Tikona - The most pathetic company I have dealt with — Pathetic speed & service

Hi,

My user id is [protected] & I bought Tikona just because they gave a great demo of speed at my place.

I got this connection in May & since then not even a single day it has worked properly. I have raised complaints on numerous occasions & no one has even visited my place. I was a fool that I opted for Tikona & replaced my Airtel connection without any reason.

Following are the Ticket numbers on which nothing has been done as yet & I have been promised that it will be resolved within 12 hours :-

Ticket #[protected],[protected],[protected] with supervisor Mandhar Yadav,[protected] with supervisor Bharti Alhat

This is my final notice to these guys to resolve this issue otherwise I will file a case in consumer court.

Ashish Ahluwalia
Advocate - Delhi High Court

I agree with you 100% they are giving a great demo and showing full interest before collecting your money one you paid they are just ignoring.

Hi All,
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works

If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.

However, I still liked their practice of disconnecting the connection and then sending the bill.

Please share with your friends
Thanks
Hemant

Tikona Broadband — pathetic service(Wrong commitments)

I have taken a connection from trikona with user id [protected] (256 kbps Line). I was promised by the sales team that i would get download speed of 80 kbps and a browsing speed of 180-200 kbps,
From the day 1 download speed never crossed 25 kbps.. infact most oftenly it is between 6kbps to 12 kbps. i have complianed about the same to the customer care but no proper action was taken.
Please find the compliant Id[protected].Fustrated i called up customer care after 15 days of the connection to cancell my account and refund my money....customer care Executive says that i will be charged for 15 days o[censored]sage and the remaining amount would be refunded only after 30 days.
i would like to charge this company on Wrong commitents and horrible service