[Resolved]  Tikona — Integrity and cheating

So many calls and Messages from Tikona. Absolutely Frustrating.

So Many Calls and Messages from Tikona. Absolutely Frustrating.

Worst customer care possible, Tikona is by far the worst, pathetic, cheap and highly incompetent internet provider I have come across. Their officers only know how to extend the timelines for the resolution of a problem, I guess they are trained like robots to respond by saying that the issue will be resolved in 24 hours and then continue to repeat the same everyday, cause the issue never get's resolved. Asking for the change of a registered mobile number has taken over 4 days with incompetent replies and unanswered questions. None of the representatives know what is going on, when asked a question you can only hear silence on the other end. It's infact beyond pathetic that such a company should continue to exist. This matched with their frequent disconnections, dns server errors and slow speeds makes for one of the most despicable companies I have seen. I'm sure you guys at Tikona are getting multiple complaint calls everyday, cause that's all you guys deserve and worthy of.

Dont take tikona services very poor free advice all used more details [protected]

Really a fraud and cheater. User id--[protected] continue complain last 35 days but no any solution till now.

Hi Tikona,

I keep sending emails that Internet is not working. I keep calling to helpline...But no one cares...no one even calls or comes to check. There only 1 automated email saying resolution will be solved in 48 Hrs. Even though resolution email is sent, it does not work.

Very Bad...My local cable is far better.

-Sandeep

These guys have started harassing me using a fake lawyer. Who threatens to report to CIBIL if I don't pay the bill that has been generated after my disconnection. When their engineer came to my house he said "I don't know why someone installed connection here, there's no signal and tower nearby. They must have done it to fulfill their quota."

worst service, worst people, they are cheaters. I paid money for 4mbps and they took money but give me only 683kbps. CHEATERS.

Dear Team,

Reminding you about dates.
This is the Reminder no 5.

What the hell with your services,
You all the time just disconnecting my Phone call at customer care since last 1.5 month and avoiding my Payment refund. Your service is just ridiculous and only you can know to take money from customers not giving them supply.Are you the Dacoits ?Don’t ever try to open my mouth.If I am not getting refund my money I will think that I have donated the money to the Beggars or Trandgenders.

@ Mr. Abhijeet Warang, ( Mr. Appellate Authority)

Please look into the matter or else I will have to go to the Consumer forum.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Saturday‎, ‎September‎ ‎17‎, ‎2016 ‎2‎:‎40‎ ‎PM
To: [protected]@tikona.in

Dear Team,


Reminding you about dates.
This is the Reminder no 4.

From: SUBRAT MISHRA
Sent: ‎Thursday‎, ‎September‎ ‎15‎, ‎2016 ‎11‎:‎15‎ ‎AM
To: [protected]@tikona.in

Dear Team,

Reminding you about dates.

From: [protected]@hotmail.com
Sent: ‎Monday‎, ‎September‎ ‎12‎, ‎2016 ‎7‎:‎10‎ ‎PM
To: [protected]@tikona.in

Dear Concern Team,

A gentle reminder to please refund my money till 20th September 2016, or else I will sell your equipments to the KABADI WALA and get my money Rs. 1400/- at any cost. No response will be given from my end after 20th Sept if my money is not returned. Already informed the same to your TELECALLER TEAM Mr. Rohan & his Boss.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Tuesday‎, ‎August‎ ‎23‎, ‎2016 ‎11‎:‎24‎ ‎AM
To: [protected]@tikona.in

Dear Concern,

Please refund my money.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Friday‎, ‎August‎ ‎19‎, ‎2016 ‎1‎:‎44‎ ‎PM
To: [protected]@tikona.in

Dear Concern team,

My Address is
3173/229,
Chander Nagar, Trinagar
Delhi-110035
RTN -[protected]
My connection was done 12 days earlier, but no user id/password is delivered yet.
I want to handover everything else & want my money back.
Not used it yet for a single minute.

Regards
Subrat
[protected]

Made a huge mistake by changing my Internet from mtnl to Tikona...
Tikona is a worst service provide every day at night my Internet connection get disconnected...
And each day I hv to call the customer service to keep complaining tht my interet is not working.

My user ID was [protected], because of very bad service I discontinued using Tikona service and also informed them that I have left their service . in spite they kept on sending bills. Then from their legal department threatened me to pay the bill. I paid them whatever dues they have and their men came and took away the modem and what ever instrument they had with me.Now again their legal department is threatening me to pay Rs500 or otherwise they will file a case at Delhi court.

A.K.Khan

I was a user of Tikona broadband around 4 months back due to worst service and connectivity i have to change my service provider. At the same time after sending so many mails and having word on so many calls your team failed to work on it (as expected). They not even refund my payment but also asked me to pay extra 1, 350/- rupees forcefully or they will file a case against me as they said.
Meanwhile your Customer care people keep on calling and harassing me for nonpayment. at the time of payment of 1, 800/- that lawyer told us that we will get NOC form the company within 3 working days, it’s like more than 2 months and still no revert on the same.

And now this people again started harassing me for nonpayment of rs 263. I am going to complaint about you guise in consumer court for such harassment

I want to request you please stop fooling around people for business instead of that concentrate on service and customer relations.

User ID:- [protected]
User Name:- Sanjay Rane.

ye cheat company h or varsha thakur bhi koi govt. advocate nahi h ye false bill generate karte h phir legal department se forcefully bill ki amt. ko collect karwate h ye kabhi kisi ka connection disconnect nahi karte h totaly cheat co. or inka department bhi jhutha h

Hi Tikona Team,

I have taken the Tikona connection in the month of Jan when a service engineer did came to my house for signal checking and said everything is fine and gave the connection. With the first 15 days itself the connectivity issues started and for the 4 months I have used, I have raised around 10 complaints some of which got escalated. There has been an engineer visit to my house every time and they used to say that the issue is resolved.

During the last engineer visit in the 4th month only I came to know that the signal in my area is coming properly and the connection is actually not feasible. I talked to the customer care for the disconnection and they forwarded me to their manager who told me not to pay the balance amount which was around Rs. 400 at that time and they will not either disconnect it. whenever I use the internet, that time only I will be charged.

Upon repeated requests they have not disconnected it and so later I have to remove all the connections from my house and kept it aside. After that I sent mail stating the same but still no action was taken regarding the detached connection and later they have continuously bugged me for the payment.

Recently I received a call from an unknown person stating that he is from Delhi court and threatening to file a case.

They are just harassing like anything and I am also planning to lodge a case in Police station or in Consumer court.

If anyone has done so previously, please let me know the details.

Thank you.
Krishna.

Hi there,

I've been using Tikona services for someday more than a year.. It was very good until September or October 2016. Lately, there were a lot of discrepancies with the network. I called the customer support, that was of no use at all... I tried getting in touch with Local area manager, Rakesh. He's guiding me to call customer support again... As if I didn't know to contact customer support. Then, I tried to reach the sales executive, he came and repaired. But then, the same thing repeated after 2 days. Yet again, customer support was of no use. I mailed them to disconnect the connection. Now receiving calls on a regular basis. I don't understand why I'm supposed to pay when I couldn't use it.

Its been 15 day of installation but still i cant use the internet when i call them they are reapiting the same answer that our engineer will visit your home and your problem will be solved within 24 hours but since 15 day i dint use any internet of so called tikona isp.

Guys if you are thinking about new broadband connection and if you are reading this then think 100 times before going for TIKONA

Thanks
Sameer

Worst people and number one fraud

I have raised disconnection request but it is not accepted by them. No one replying for my mail. When I ask transfer call to disconnection team, Customer care people telling me that call can't be transferred and send mail them. If we send mail means no response. Why disconnection team hiding themselves from customers? Why only one way communication with disconnection team? Their IVR number also don't have any option for disconnection.
I request everyone to send mail to TRAI and IT Ministry and ask them to start investigate on Tikona. I highly suspect that they are doing illegal activity under Tikona name.

Please send your experience with Tikona to the below mail IDs.

TRAI Mail ID : [protected]@trai.gov.in
IT Ministry ID : [protected]@gov.in
Shareholder Mail ID : [protected]@gs.com
Appellate ID : [protected]@tikona.in

I am a user of tikona broadband and I have been mentally harassed by tikona staff, my net is not working since last more than a month and every morning I had to call the tikona customer care for the issue and every single day, they tell me the same old story of tower problem.

TIKONA is one of the most hopeless service in India. I have raised my complaint 10 days ago 20 times talked with customer support talked with seniors authority but no resolution till date. TIKONA is among those who makes false promises

Regards
Harish Kumar N
[protected]

I was a user of tikona broadband and I have been mentally harassed by tikona staff and getting calls for legal notices even after paying bill in cash, i have disconnected my ineternet on sep.4 after paying cash to employe of tikona send by irfan vadgama bhandhup west area manger, employe called to customer care to disconnect my inetenet but he couldnt and then he adivised me to send mail to area manager bhandup west mr.irfan vadgama, its his duty to totally disconnect my internet but i m getting notices even after paying, i m sending pic of email conversation of irfan vadgama bhandup west area manager, i m really fustrated by the way i m targeted even after disconnecting net i m harassed, sorry to say but its the worst experience from a network side.