[Resolved] Tikona — CHEATING IN BILL | |||
Hi iam Himanshu stay at Bhandup East, Mumbai . I am using tikona internet service userid- [protected] for past 6 month iam using there broadband service service type 'Fixed Monthly Charge Plan FUL499 256Kbps'. from the starting only i do have problem with them..as plan say i use to get 256 kbps speed but hardly getting 150 kbps.that ok with me but . I also paid Rs.500 as an Installation charge the cheqe no is 971305 of ICICI Bank Which is cleared on[protected] in the name of TIKONA DIGITAL NETWORK PVT LTD. But when I receive the First month bill along with the amouth. I discuss with the customer care made the complain and they told we will adjust it on next bill but since now I receive 3bills from them and the amount was same as normal and no adjustment has been made.with that they have added extra charges for late billing too. And now they Disconnected my Account as non payment of bill. I have started giving my monthly billing as usual. but they cross there limit when they disconnect my service and told me to do the pending amount . I am really get fed up with there service and this guys dint send the email or post bill detail they just calling and aking to pay bill of rs so-so. this is ridicules i have suffer a lot because of this guys and need an explanation for this miss lead .. other wise i need to file a case against them. Complain Details : - Request Number Status Reported On Last Updated On [protected] Closed 28/08/2010 28/08/2010 1-[protected] Closed 17/09/2010 17/09/2010 1-[protected] Closed 17/09/2010 17/10/2010 1-[protected] Closed 27/10/2010 31/10/2010 1-[protected] Progressing 10/11/2010 10/11/2010 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have taken tikona wi bro connection in APRIL 2010.
I HAVE TAKEN UNLIMITED PLAN 'F599' PER MONTH OF TOTAL AMOUNT Rs685 per MONTH.TIKONA SERVICE MEN TOLD THAT I WILL RECEIVE FULL SPEED 512kbps. but ..
THE SPEED WAS WORST .I HAD LOGGED MANY COMPLAINT ON CUSTOMER CARE SITE AND ON TELEPHONE FREQUENTLY BUT I ALWAYS GET BAD RESPONSE.CUSTOMERCARE ALWAYS SAID THAT THEY(TIKONA) ARE GOING TO IMPROVE WITH IN COUPLE OF DAYS.
FROM JUNE MID WEEK ,THE CONNECTION WAS DISABLED.WHILE ASKED TO TIKONA CUSTOMERCARE OFFICER HE SAID THAT ITS UNDERSHIFTING .BUT AFTER 15 DAYS WE ASKED FOR REMOVAL OF THEIR SEVICE(DISCONNECTION).BUT HE TOLD THAT " WE ARE GOING TO IMPROVE U CAN CHECK ON TIKONA SITE",WE ALSO ASKED TIKONA CUSTOMER CARE THAT I HAVENOT USE SERVICE FOR 25 DAYS ,AND IF NOW I 'LOGGED IN' YOU WOULD CHARGE US FOR 1 DAY,SO WE WOULD NOT LOG,BUT HE ASSURE THAT "TIKONA WOULD NEVER CHARGE WHILE REPAIRING PERIOD AS NOT GIVING PROPER SERVICE OF FULL SPEED".
DUE TO CUSTOMERCARE OFFICERS ASSURANCE ,WE LOGED IN.
I WAS LOOKING FORWARD FOR SPEED 4 DAYS I TRIED TO GET SPEED BUT ALL IN VAIN.I CANNOT GET THEIR ASSURED SPEED.FINALLY SECOND TIME IN JULY I GAVE COMPLAINT FOR DISCONNECTION .AS THEIR IS NO OTHER PROCEDURE IN TIKONA FOR DISCONNECT OTHER THAN TELEPHONIC CUSTOMER CARE, THIS DISCONNECTION I HAD DONE ON 18 JULY AS WELL AS ON 24 JULY.(TIKONA)THEY SAID ON TELEPHONE TO PAY THEIR BILL OF JULY FOR DISCONNECTION.SO I HAD PAID THEIR JULY BILL ALSO ON 5TH AUGUST. EVEN THEN TIKONA DID NOT DISCONNECTED CONNECTION AND CONTINUE TO BILL FOR UNLIMITED USAGE.THE TIKONA CUSTOMER CARE REQUESTED ME TO SEE THAT CONNECTION IS WORKING ,BY LOGGING IN ON MY ID,SO THEN I TRIED FOR CONNECTION SPEED BY LOGGING IN BUT AGAIN SAME PROBLEM.AND I AGAIN HAD TELEPHONIC TALK FOR DISCONNECTION.TIKONA ASSURED THAT WE HAD BEEN DISCONNECTED AND THEIR WIFRO ASSEMBLY WILL BE TAKEN BACK IN COUPLE OF DAYS.AFTER SOME DAYS AGAIN AUGUST BILL GIVEN TO US.WHEREAS IN JULY I HAD ALREADY BEEN SAID FOR DISCONNECTION AND AS STATED ABOVE I HAD LOGGED IN TIKONA BY THEIR REQUEST FOR CONNECTION TEST
IN SEPTEMBER THEIR TECHNICIAN CAME FOR TAKING OUT TIKONA WIBRO ASSEMBLY.EVEN THEN TIKONA TILL NOW ARE CHARGING US EACH MONTH BILL.WITH NO USAGE FOR 4 MONTH TIKONA STILL ATTACHING EACH MONTH INCREASED BILL ,WE DIDNOT HAVE EVEN THEIR ASSEMBLY FOR 3 MONTHS.
AND ON 24 NOVEMBER A PERSON MOBILE NO [protected] NAMED MANASI CALLED ME "TO GIVE AMOUNT OF RS600 FOR SETTLEMENT THEN TIKONA WILL PROVIDE ME LETTER OF COMPLETE BILL PAID AND DISCONNECTION SUCCESFUL".
BUT STILL THEY ARE NOT DONE AS PER ASSURANCE,AND NOT TALKING AFTER CERTAIN TIME CALLINGON SAME MOBILE. THIS IS PURE CHEATING.PLS THEY HAD TO BE PUNISHED.I WANT JUSTICE.
I HAVE TAKEN UNLIMITED PLAN 'F599' PER MONTH OF TOTAL AMOUNT Rs685 per MONTH.TIKONA SERVICE MEN TOLD THAT I WILL RECEIVE FULL SPEED 512kbps. but ..
THE SPEED WAS WORST .I HAD LOGGED MANY COMPLAINT ON CUSTOMER CARE SITE AND ON TELEPHONE FREQUENTLY BUT I ALWAYS GET BAD RESPONSE.CUSTOMERCARE ALWAYS SAID THAT THEY(TIKONA) ARE GOING TO IMPROVE WITH IN COUPLE OF DAYS.
FROM JUNE MID WEEK ,THE CONNECTION WAS DISABLED.WHILE ASKED TO TIKONA CUSTOMERCARE OFFICER HE SAID THAT ITS UNDERSHIFTING .BUT AFTER 15 DAYS WE ASKED FOR REMOVAL OF THEIR SEVICE(DISCONNECTION).BUT HE TOLD THAT " WE ARE GOING TO IMPROVE U CAN CHECK ON TIKONA SITE",WE ALSO ASKED TIKONA CUSTOMER CARE THAT I HAVENOT USE SERVICE FOR 25 DAYS ,AND IF NOW I 'LOGGED IN' YOU WOULD CHARGE US FOR 1 DAY,SO WE WOULD NOT LOG,BUT HE ASSURE THAT "TIKONA WOULD NEVER CHARGE WHILE REPAIRING PERIOD AS NOT GIVING PROPER SERVICE OF FULL SPEED".
DUE TO CUSTOMERCARE OFFICERS ASSURANCE ,WE LOGED IN.
I WAS LOOKING FORWARD FOR SPEED 4 DAYS I TRIED TO GET SPEED BUT ALL IN VAIN.I CANNOT GET THEIR ASSURED SPEED.FINALLY SECOND TIME IN JULY I GAVE COMPLAINT FOR DISCONNECTION .AS THEIR IS NO OTHER PROCEDURE IN TIKONA FOR DISCONNECT OTHER THAN TELEPHONIC CUSTOMER CARE, THIS DISCONNECTION I HAD DONE ON 18 JULY AS WELL AS ON 24 JULY.(TIKONA)THEY SAID ON TELEPHONE TO PAY THEIR BILL OF JULY FOR DISCONNECTION.SO I HAD PAID THEIR JULY BILL ALSO ON 5TH AUGUST. EVEN THEN TIKONA DID NOT DISCONNECTED CONNECTION AND CONTINUE TO BILL FOR UNLIMITED USAGE.THE TIKONA CUSTOMER CARE REQUESTED ME TO SEE THAT CONNECTION IS WORKING ,BY LOGGING IN ON MY ID,SO THEN I TRIED FOR CONNECTION SPEED BY LOGGING IN BUT AGAIN SAME PROBLEM.AND I AGAIN HAD TELEPHONIC TALK FOR DISCONNECTION.TIKONA ASSURED THAT WE HAD BEEN DISCONNECTED AND THEIR WIFRO ASSEMBLY WILL BE TAKEN BACK IN COUPLE OF DAYS.AFTER SOME DAYS AGAIN AUGUST BILL GIVEN TO US.WHEREAS IN JULY I HAD ALREADY BEEN SAID FOR DISCONNECTION AND AS STATED ABOVE I HAD LOGGED IN TIKONA BY THEIR REQUEST FOR CONNECTION TEST
IN SEPTEMBER THEIR TECHNICIAN CAME FOR TAKING OUT TIKONA WIBRO ASSEMBLY.EVEN THEN TIKONA TILL NOW ARE CHARGING US EACH MONTH BILL.WITH NO USAGE FOR 4 MONTH TIKONA STILL ATTACHING EACH MONTH INCREASED BILL ,WE DIDNOT HAVE EVEN THEIR ASSEMBLY FOR 3 MONTHS.
AND ON 24 NOVEMBER A PERSON MOBILE NO [protected] NAMED MANASI CALLED ME "TO GIVE AMOUNT OF RS600 FOR SETTLEMENT THEN TIKONA WILL PROVIDE ME LETTER OF COMPLETE BILL PAID AND DISCONNECTION SUCCESFUL".
BUT STILL THEY ARE NOT DONE AS PER ASSURANCE,AND NOT TALKING AFTER CERTAIN TIME CALLINGON SAME MOBILE. THIS IS PURE CHEATING.PLS THEY HAD TO BE PUNISHED.I WANT JUSTICE.
Same thing with me...
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Network — cheating
My tikona service id is [protected] in the name oh Dineshkumar Gordhanbhai Dhameliya. When i bought tikona connection at that time tikona officer told me that u pay 4800.00rs for 12 month toghether u dont want to pay installation charge and anything u dont want to pay just pay 4800.00 rs and u get conection for one year. Now tikona company officer tell me u have to pay installation charge and serice charge and they resume my conection upto i have to pay.please resolve my problem as soon as possible.