[Resolved]  Tikona — poor service

I have took a broadband connection from Tikona (Wi Fi), the plan given to me was 512 KB, free unlimited download for Rs.550/Month which sounds attractive and competitive looking at the other brands, I got to know I have been fooled when I saw the first bill, I was charged much more than what i was promised. When I called the Customer Care Representative about the same, they showed least interest on my complaint and just gave a blunt reply saying "some taxes has been added", Well first and foremost I did confirmed about the monthly rental and I was assured that is nothing more I had to pay. They Did not provide any Brochure neither did explained to me about their terms and conditions, i felt this was needed when i had to pay the bill,I was again told it could be through online or drop a cheque and that too with only ICICI cheque (No other bank is valid). I did not have any online banking activated neither do i have ICICI account. I requested to have Cash collected from my house as i was never informed about the payment restrcition before, they bluntly again denied saying they don't cater this facility.

First month, the speed was okay, but the second month the internet speed drastically became too slow,I could not even open the google page or it took 5 to10 minutes to open a page, I had to go to the nearby Internet cafe to send a 50KB file. I called the customer care multiple times and keep telling me the same story "an engineer would visit shortly and fix the problem" which never happened. To my frustration I called and informed the Customer care that I would not be paying any rental until and unless the speed is fixed. My problem was never resolved but i got billed with extra amount and when i called Customer care, The rep told me sarcastically "I have been billed along with the late fee amount", I requested to waive the late fee amount off because my issue has not been resolved yet and also i have informed in advance it would not be paying it unless i get the right speed. She (customer care rep) told me alright she would waive the late fee but it never happened and to my frustration i called and asked them to disconnect the service. Which they did very quickly. They also informed me they would be coming and collecting the Wi Fi machine in 7 days, it has been two months now since i have disconnected and I have called at least 10 times requesting someone to come and collect the little machine. but not one bothers and no one cares.

I have never seen such a poor and careless customer service.

Best Regards,

Sagolsem Romeo

Hi ,

I Subscribed to Tikona WI-fi Broad band internet connection. My Subscriber ID ; [protected]. It will not work for 20 days in a month, every time I make Complaint to them they will Not care about it. I Have even Complained to nodal.[protected]@tikona.in, Appellate Authority-Mr. Nagesh Prasad (Head Compliances)
Email: nagesh.[protected]@tikona.in. even no Proper action from them. Every time I complain to them I will Receive a Templete with same kind of message . it even would't change.. even no action from the Service team. They will call once in a while and how is u r internet working .. I am shame ful to answer them for that question as I am calling to Customer care all most every day. when I say , Its not working that's it .. they will never Turn-up. I have been Complaining for the Past 15 days . every time I call they are closing the ticket .. and I need to explain the same . Please find the below service requests. It's been annoying me that Nobody care to resolve my problem. Please suggest how can i Proceed further.

1-[protected] Progressing 14/03/2011 14/03/2011
1-[protected] Closed 11/03/2011 12/03/2011
1-[protected] Closed 11/03/2011 11/03/2011
1-[protected] Closed 04/03/2011 06/03/2011
1-[protected] Closed 03/03/2011 06/03/2011


Thanks & Regards

Vijay

Hi ,
i am with Tikona broad band since last 4 months.when i was see the demo that time Tikona executive showing me very good speed with wi fi broadband so i convinced .but after installation of my connection i am facing lots of problem even i called also to Tikona customer care but nobody follow me for my my query .
really i am so frustrated now a days.tikona member only follow to customer on the time of bill date period .
really its most bad company in this world.
i logged the call many time in customer care but they closed my request without ant resolution and confirmation.no followup an all.
really i feel like abusing them.
i want to suggest to all customer.take any other option for internet don't take Tikona .otherwise you too have to face lots of trouble as me.

Hi,

I have requested Tikona to move my internet connection to my new address, all required documents provided and chasing since 9th Jun 2011, but still connection not moved to my new address, till now there were 2-3 calls from Tikon and each time they setup the appointment and no one visit the place, and after calling customer care they place new appointment for next 48hrs but no one visit.

This is still continuing and tired of this service.

MY Tikon ID is
[protected]

Thanks,

Nitesh Tadse

Here is the complete mail chain:



On Wed, Jul 6, 2011 at 8:40 AM, NITESH TADSE <[protected]@yahoo.co.in> wrote:
Hi,

Any update on this? please let me know if my connection can be shifted to new address or will have to go with new connection?
I am sending these mails since 9th of June and its been almost 27 days and work still pending.

Thanks,

Nitesh Tadse
[protected]


On Thu, Jun 30, 2011 at 5:21 PM, NITESH TADSE <[protected]@yahoo.co.in> wrote:
hi,

This is another folloup mail, where again Tikon guys are fail to come
on site and check or install connection, also it seems there is no
correct communication between customer care and engg where guys dont
know the application details, please let me know if you are going to
move the connection or no. plzz can some senior guy help me out?

Thanks,
Nitesh

On 6/29/11, NITESH TADSE <[protected]@yahoo.co.in> wrote:
> Hi,
>
> As per telephonic, Appointment was scheduled on 28 Jun 2011 at 3 pm but no
> one has visited the site or no call, even appointment is scheduled for
> today
> at 3 pm but still the same, I would like to know if Tikon is really serious
> for customers or taking as joke and wants customers to follow.
> Please provide me your response ASAP otherwise continue for the
> disconnection the existing account, as I have already paid the dues.
>
> Thanks,
>
> Nitesh
>
> On Fri, Jun 24, 2011 at 6:33 PM, Customercare
> <[protected]@tikona.in>wrote:
>
>> Dear Mr. Tadse, ****
>>
>> ** **
>>
>> Greetings from Tikona!****
>>
>> ****
>>
>> This is with reference to your below mentioned complaint. We regret the
>> inconvenience caused to you. ****
>>
>> ** **
>>
>> We would like to inform that, the complaint has been forwarded to the
>> concerned department for necessary action. ****
>>
>> ** **
>>
>> In case of any further assistance, please call us at[protected]
>> 20
>> WIBRO) or email us at [protected]@tikona.in.****
>>
>> ****
>>
>> Thanking you and assuring you of our best services, ****
>>
>> ** **
>>
>> Regards, ****
>>
>> *Purandar Shanmuga G*
>> Tikona Care****
>>
>> W: www.tikona.in
>> ****
>>
>> ** **
>>
>> *From:* [protected]@gmail.com [mailto:[protected]@gmail.com] *On Behalf
>> Of
>> *NITESH TADSE
>> *Sent:* Friday, June 17, 2011 12:14 PM
>>
>> *To:* Customercare
>> *Subject:* Re: Relocation of internet connection****
>>
>> ** **
>>
>> Hi, ****
>>
>> ** **
>>
>> I have already sent the soft copy of my new billing address and it not
>> just
>> of address it need to shift the connection to new address.****
>>
>> ** **
>>
>> Please find attached copy again.****
>>
>> ** **
>>
>> Thanks, ****
>>
>> ** **
>>
>> Nitesh****
>>
>> On Fri, Jun 17, 2011 at 12:07 PM, Customercare <[protected]@tikona.in>
>> wrote:****
>>
>> Dear Mr. Tadse, ****
>>
>> ****
>>
>> Greetings from Tikona!****
>>
>> ****
>>
>> This is with reference to your below mentioned request. We regret the
>> inconvenience caused to you. ****
>>
>> ****
>>
>> We would like to inform you that, for making changes in your billing
>> address with the correct new address we require you to forward the new
>> billing address proof to the below mentioned mail ID.****
>>
>> ****
>>
>> In case of any further assistance, please call us at[protected]
>> 20
>> WIBRO) or email us at [protected]@tikona.in.
>> <[protected]@tikona.in>.***
>> *
>>
>> ****
>>
>> Thanking you and assuring you of our best services, ****
>>
>> ****
>>
>> Regards, ****
>>
>> *Purandar Shanmuga G *
>> Tikona Care****
>>
>> W: www.tikona.in****
>>
>> ****
>>
>> ****
>>
>> *From:* [protected]@gmail.com [mailto:[protected]@gmail.com] *On Behalf
>> Of
>> *NITESH TADSE
>> *Sent:* Thursday, June 09, 2011 9:23 AM
>> *To:* Customercare
>> *Subject:* Relocation of internet connection****
>>
>> ****
>>
>> Dear Tikona Support, ****
>>
>> ****
>>
>> I wish to switch my Tikona connection From my Ghorpadi to Handewadi road
>> Hadpsar. My details are as follows.****
>>
>> ****
>>
>> Current Address: ****
>>
>> Flat No. 108, 1st Floor Laxmi Residency, Shirke company road, Ghorpadi
>> Pune 411036****
>>
>> ****
>>
>> New Address: ****
>>
>> Flat No. 806 Building: F, Sanskruti, Behind Ganga village, Handewadi
>> road,
>> Hadpsar Pune 411028****
>>
>> ****
>>
>> Tikona Account ID: [protected]****
>>
>> Name: Nitesh Tadse****
>>

USERNAME : [protected]

I wanted a high speed internet and called just dialed for enquiry. Immediately i got a call from Tikona (shailandra - [protected]). He visited my residence and offered my a speed of 1MBPS. I asked him about the voice port. he called his technical team and they told me that all the voice ports are openened. After getting the connectionmon 29th Jan, my internet speed was very slow..i called the customer service and spent 3 hours discussing the issue. They kept on transfering me from departments to departments and was kept on a hold for 56 minutes. The engineer visited my place and founf out that the lan wire is damaged and repalced it.

after the internet started, i wanted to use my vonage softphone, however i got an error due to voice port not open.

I called the customer service again and again but no resolution. so far i have spent 720 minutes to Tikona.. They are not ready to either cancel my service nor reolve the issues. I need my money back since their service is pathetic and i would tell all my friends and employees to avoid Tikona.

Agents who hung up on me - nikhil
rahul
magesh
vikram

wierd answers given by technical support - tTo start the voice port, the LAN cable should be fixed properly..

I nee the procedue to take legal actions



Regards,
Shakti salvi

Worst Broadband provider in Chennai, they took the payment in advance, but the service is poor, I'm not getting proper internet connection since in the beginning. The internet gets disconnected very frequently, I raised several complaints, but the same level of service, no improvement. These guys are often when I call the customer care. Sometimes they are disconnecting the call during the conversation. Please don't go for tikona, worst broadband service in chennai.

I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.

Really, it seems that these tikona staff people are hopeless

I am really harrased cause of poor service. When I called today. Mine call was only transfered from 1place to another. I lodged this complain on 14th of march. Regarding transfer of mine connection. I was said that within three days work will be done. After 6 days i called again and i was said to give more 2days. But after giving more three days time mine transfer of net connection is not completed. Yesterday technical person came and just took the wire from my old place. But no response for further steps. This is very disappointing. I paidy are the money for three months before because i need internet and they are just spoiling my time. I took this connection for education purpose of mine.
Very very bad service.

My issue persist. SR# 1-[protected]
i don't know why this service req is closed. I ve told the tech suresh not to close it.. still he had.. He told me to give feed back about my connection after monitoring for a while. when i told him issue persists, he said he is no more assigned to my area and provided some other engineer no. He too didn't comeback about my issue. he says to re register my call with the center since my previous SR was closed. now why should i do that. i don't understand.

I also tried 3 times to call the toll free no. i am in q for 5 to 7 mins each time. to get disconnected at the end of each call. I ve registered for the Call back facility provided. but never happens. Today I ve sent an Email for the same. The turnout time for an email req is 72 hours.. this ridiculous.

Regards,
Harathi G

Today I have recieved email to pay 4.5k rs to settle my account which was already settled by paying all the dues in 2011, i dont know why Tikona is doing this stupid actions and no one is taking action against them.


Thanks,

Nitesh

Dear Murari,

Please be assured that your concern listed Oct 5, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

RESPECTED SIR,

I HAD TAKEN TIKONA INTERNET CONNECTION IN PUNE.I HAD SUBSCRIBED TO 4 MBPS PLAN BUT THE SPEED THAT I AM GETTING NOW IS NOT MORE THAN 1.5 MBPS.

THE DAY WHEN THE COMPANY PERSON CAME TO GIVE THE DEMO, THE SPEED BEING SHOWN WAS WAY ABOVE 5 MBPS AND I WAS TOLD THAT THE SAME SPEED WILL BE PROVIDED TO ME.BUT THE DAY I MADE THE PAYMENT FOR THE CONNECTION AND THE CONNECTION GOT ACTIVE I AM NOT GETTING PROPER SPEED.

THERE HAD BEEN ISSUES WITH THE ROOFTOP DEVICE THAT THEY GIVE WITH THE CONNECTION AND HAS BEEN REPLACED FOUR TIMES WITHIN A SPAN OF MERE 35 DAYS.WHENEVER I CALL THE CUSTOMER CARE THEY ARE LIKE THE ISSUE WILL BE RESOLVED SHORTLY AND I SHOULDNT WORRY ABOUT IT.

THEY ARE JUST MAKING THE FOOL OUT OF ME..EVEN AFTER NUMBER OF COMPLAINTS I AM NOT GETTING THE PROPER SPEED AT MY PLACE..
KINDLY REQUEST YOU TO LOOK INTO THE MATTER.

MY TIKONA USER ID IS [protected].
MY EMAIL ID IS [protected]@gmail.com

I have requested for a new connection yesterday bt since nw no response has come here.please see your customer relation.reply soon