[Resolved] Tikona — Refund | |||
Hi I submitted fee for Tikona broadband service on 4th Nov 2011. The total amount I given is Rs. 1000. After 3 months when nobody reverted to me for the installation, I raised a complaint and start chasing the salesman and the company. Almost after 50 emails and 25 calls they heard my complaint and agree for refund. However, they have given me refund of ONLY Rs. 448 last month. Instead of giving me my whole money back (with interest) they have reimbursed me with less than half. Now when I am chasing for rest of the money they saying that its cancellation fees which has been charged. How come they charge something from me if its completely their fault. I would like you to help me with this issue and aware other consumers to avoid such type of company. You have to take a hard step to set an example. I am attaching the receipt of the fee submission. Many Thanks Mantosh Kumar Thakur [protected] Was this information helpful? | |||
Nov 20, 2016 Complaint marked as Resolved Verified Support May 08, 2012 Tikona Digital Networks Customer Care's response HiWe thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you― our customers― satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support May 09, 2012 Tikona Digital Networks Customer Care's response "HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, installation charges are deducted from refund amount because cancellation of connection is done from customer’s side, as per company policy in this case we deduct installation charge. Full amount refund is applicable when customer’s place comes under non- feasible. As we have gone through the details your area comes under Feasible, so the connection is cancelled from customer’s side hence we deduct installation charges. User Id:- [protected] and Name:- MANTOSH THAKUR Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you Thank You, Tikona Services” | |||
 14 Comments | |||
Comments
Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.
Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.
Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job
Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.
May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal
Wishing you all the success in the future
Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.
Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job
Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.
May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal
Wishing you all the success in the future
Tikona Broadband — No connection installed and not yet received the refund even after 4 months
I had subscribed for a Tikona connection at my residence (28 chunawala building,2nd floor room no 21,mohd Ali Roadmumbai -3) on 1st June 2010,even before installation there was no network at my place but the sales guy (Mr.Suraj) blufed me saying that there is network at my place and the connection will be installed in a day or two and took a cheque of Rs.500 drawn on icici bank(cheque no :514871),but when the engineer came to install he found no network at my place and no connection was installed.Thereafter i requested for my refund and i was being told that i will get the same with in 45 days but now its almost 90 days and i have not yet received any refund nor has any one contacted me from tikona.
I am calling the customer care every week and what i am getting is just an assurance (complain no.s :[protected] and[protected].
I have also escalated the issue to the issue to its nodal officer - mumbai Mr.vikas bhosle ( Escalation Docket Number[protected] & 1-[protected]) but yet have not received any responce or revert from him accept a assurance mail.
Thanks & Regards
Danish Patel
danish.[protected]@gmail.com
[protected]
The same is with me. When I wrote mail to Vikas he replied a templated message. After 1 month when I enquired about status, he again replied a templated message which has not information. I committed a mistake by not blocking cheque which they have encashed unlawfully. Tikona has no business etiquette.
User name [protected]
i got the connection on 15 /3/2011
i was not satisified with the service
opted for dissconnection
based one my request they have suspended my account from 17/3/2012
now i want my refund for the amount 1433 Rs which i payed thru check and they already processed my check
i need my money back
i got the connection on 15 /3/2011
i was not satisified with the service
opted for dissconnection
based one my request they have suspended my account from 17/3/2012
now i want my refund for the amount 1433 Rs which i payed thru check and they already processed my check
i need my money back
I am an unfortunate customer with the company. I have called the call center more than 25 times regarding an issue. Every time I call, the customer service representatives were so unprofessional in their behavior. On top of it, they were unapologetic and used to hang the call on my face.
In the month of June 2010, I applied for Tikona connection. The marketing guy came in and did some tests and took Rs.500 and left and the next day the technical guys come and try to install the BB but couldn't dude to weak signals. I was asked to call back and ask for refund which I did. they told it will happen in 45 days. It never happened. I kept calling and every time the cheque was under process. It has been under process for 10 months. I completely forgot the issue.
Again last month, I got a call from the marketing staff informing that instead of the Rs 500 refund, I can get the connection.
I accepted the deal. Again 2 guys come and did some tests and informed me that the connection is strong. and asked me to pay 1500. I told i cannot because I have already paid 500. they speak to some head and gave me a deal for 880.
I shouldn't have trusted these cheats, but I did and I gave them a cheque for 880. The money was withdrawn and the technical guys came and it was the same issue. The signal is so weak the connection is impossible.
I repeated the entire procedure this time for Rs.1380. I spoke to 'n' number of supervisors and CSR. None were there to help me.
I am feeling so deceived. Just to increase the sales volumes and incentives, you cannot cheat people like this.
In the month of June 2010, I applied for Tikona connection. The marketing guy came in and did some tests and took Rs.500 and left and the next day the technical guys come and try to install the BB but couldn't dude to weak signals. I was asked to call back and ask for refund which I did. they told it will happen in 45 days. It never happened. I kept calling and every time the cheque was under process. It has been under process for 10 months. I completely forgot the issue.
Again last month, I got a call from the marketing staff informing that instead of the Rs 500 refund, I can get the connection.
I accepted the deal. Again 2 guys come and did some tests and informed me that the connection is strong. and asked me to pay 1500. I told i cannot because I have already paid 500. they speak to some head and gave me a deal for 880.
I shouldn't have trusted these cheats, but I did and I gave them a cheque for 880. The money was withdrawn and the technical guys came and it was the same issue. The signal is so weak the connection is impossible.
I repeated the entire procedure this time for Rs.1380. I spoke to 'n' number of supervisors and CSR. None were there to help me.
I am feeling so deceived. Just to increase the sales volumes and incentives, you cannot cheat people like this.
How can you mark a customer as spam in you email system ,i just want my refund
Delivery to the following recipient failed permanently:
[protected]@tikona.in
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Message rejected as spam by Content Filtering. (state 18).
----- Original message -----
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Date: Mon, 18 Apr 2011 12:39:03 +0530
Message-ID: <BANLkTinGTarJb1d_BR9qNvMM2n5N+[protected]@mail.gmail.com>
Subject: Please Refund
From: Sunil Kumar <[protected]@gmail.com>
To: [protected]@tikona.in
Content-Type: multipart/alternative; boundary=000e0ce0d7da13b9ca04a12c11cc
*User name [protected]
- Hide quoted text -
i got the connection on 15 /3/2011
i was not satisfied with the service
opted for disconnection
based one my request you have suspended my account from 17/3/2012
now i want my refund for the amount 1433 Rs which i payed thru check and you
guys already processed my check
please refund my money and send somebody to collect your stuff
Delivery to the following recipient failed permanently:
[protected]@tikona.in
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Message rejected as spam by Content Filtering. (state 18).
----- Original message -----
MIME-Version: 1.0
Received: by 10.216.59.147 with SMTP id s19mr10360358wec.25.[protected];
Mon, 18 Apr 2011 00:09:03 -0700 (PDT)
Received: by 10.216.177.141 with HTTP; Mon, 18 Apr 2011 00:09:03 -0700 (PDT)
Date: Mon, 18 Apr 2011 12:39:03 +0530
Message-ID: <BANLkTinGTarJb1d_BR9qNvMM2n5N+[protected]@mail.gmail.com>
Subject: Please Refund
From: Sunil Kumar <[protected]@gmail.com>
To: [protected]@tikona.in
Content-Type: multipart/alternative; boundary=000e0ce0d7da13b9ca04a12c11cc
*User name [protected]
- Hide quoted text -
i got the connection on 15 /3/2011
i was not satisfied with the service
opted for disconnection
based one my request you have suspended my account from 17/3/2012
now i want my refund for the amount 1433 Rs which i payed thru check and you
guys already processed my check
please refund my money and send somebody to collect your stuff
Hi Sunil,
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
dear sir,
I had to apply for tikona brodband connection in last year but in the trubal of signal connection not be made after that the my deposit of Rs 500/- received after 5 month but u have made a cheque in my short name girish verma in steed of girish chander verma after that i call many time of c care and mail to nodel officer but neighter the correction of cheque nor issue a new cheque
my rag mo no [protected]
add-A-77, 1st floor parshva nath paradise
mohan nagar, ghaziabad
my allternate no [protected]
I had to apply for tikona brodband connection in last year but in the trubal of signal connection not be made after that the my deposit of Rs 500/- received after 5 month but u have made a cheque in my short name girish verma in steed of girish chander verma after that i call many time of c care and mail to nodel officer but neighter the correction of cheque nor issue a new cheque
my rag mo no [protected]
add-A-77, 1st floor parshva nath paradise
mohan nagar, ghaziabad
my allternate no [protected]
I have not taken connection and my cheque of rs.881/- encashed on 27.04.2011 but not received the refund.
KirtiMathuria [protected]
KirtiMathuria [protected]
I have raised a request on 28th Jun 2011 to disconnect the service. reques Id they provide is 1-[protected]
Can you please disconnect the service. since installation is not happned till date.
Tikona billing team calling me for payment. how i will pay for the service that i have not yet used.
I have applied for the connection on 20th May 2011 and paid Rs. 1423 to Mr Naveen([protected]). when i will get my money back?
I got receipt dated 22nd May 2011 having recepit no: 641082 from tikona. it is showing i have paid Rs. 1000 only. Why this difference?
Dissconnection Team saying we have not recived any payment from you. if that is the case from where i get this recipt.
is someone is cheeting me? can you help me out on this, so that i can log a police complaint for cheeting.
--
Thanks,
Bapiraju Akkina
Can you please disconnect the service. since installation is not happned till date.
Tikona billing team calling me for payment. how i will pay for the service that i have not yet used.
I have applied for the connection on 20th May 2011 and paid Rs. 1423 to Mr Naveen([protected]). when i will get my money back?
I got receipt dated 22nd May 2011 having recepit no: 641082 from tikona. it is showing i have paid Rs. 1000 only. Why this difference?
Dissconnection Team saying we have not recived any payment from you. if that is the case from where i get this recipt.
is someone is cheeting me? can you help me out on this, so that i can log a police complaint for cheeting.
--
Thanks,
Bapiraju Akkina
Till date i did't got my refund back. What kind of work there are doing i dont know.
Even i skope with Nodal Manager Karnataka. He also disconnects the call.
Even i skope with Nodal Manager Karnataka. He also disconnects the call.
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The major thing is that i am receving bills and sms to pay the bill on time.
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