[Resolved]  Timtara — Product not delivered

WWW.TIMTARA.COM — Product not delivered within Time Frame

Hi,

I have made an order with order id 10146471. Ever after two week I have not received my order. On talking to your customer care I came to know I will get delivery after a week. I have order a health instrument whose delay in delivery is not solve any purpose for me. I am forced to buy it from other shop.

Regards,
Manish Bansal
[protected]

Dear Sir,

I have ordered for samsung galaxy Y mobile phone and made the paymet on [protected] but till date they have not delivered the product. At the time of booking they confirmed the delivery will be made within 10 days. But I have not received the same till date[protected]

The order status still shows, - Awaiting Shipment.

Kindly guide me in this ....

Rajesh Kumar

I have 3 products pending with TIMTARA. I have asked them to cancel and refund my order if they cannot deliver.

I have placed order on 18/06/2012 through timtara portal 1 nikon coolpix L810, 1 LG DVD player and Samsung Guru FM E1220 Mobile Phone my order number is Order #10273536, Order #10273534
and Order #10273532, I was assured my product would be shipped within a week but till today timtara is not sure when they will deliver my product, I have lodged many complaint but no one
has a answer, I want my product as soon as possible or refund, Please help me to get my product or refund. Thanks in advance.

Guys, I think you should have ordered your Pantel tab directly only, it would have been better. I was about to place my tab order through this site when a friend of mine suggested me to order it directly. Hope you guys get it soon.

I ordered a Sony digital camera on 18 June, 2012(details are in attached image) which is not delivered yet.
I waited for one month, then I called at their customer care number, they logged my complain and responded saying it will be delivered in 6-8 working days.(attached the response from timtara).
Then I waited again for 6-8 working days and I started calling them. Each time they give the same answer 'you will get a response within 24-48 hours from our backend team' but they never respond. Even they disconnect the call while I ask them something.
When I called them first time, they send me a mail with my complain number, now they don't send that mail either.

Someone rated them No.1 site in India. I don't understand how can a site which doesn't know anything about customer satisfaction and whose CSRs don't know how to talk to customers get 1st rank.

I ordered a product (Canon SX40hs camera) by paying a sum of Rs. 17,805/- on 16/Jul/2012, more than 30 days have passed and I am yet to receive the product. I have already drafted a complaint letter addressing the issue to the director of the company but again no response from their end .I am preparing for a judicial intervention because now it’s not only a matter of transaction which got delayed but it is something which is ripping into a fraudulent conduct.
Transaction Id : 10127918
Order Date: 16th Jul 2012 11:46 am
Payment Mode: Net Banking
Order no[protected]
Product- Canon SX40 HS 12MP Digital Camera(SX40 HS)
Price - Rs. 17,805

Kindly help me in this regard.

From:
Anupam Awasthi
anupam.[protected]@gmail.com

Timtara — product delivery

i placed an order on july 4th but till now i did not get my product i called them so many times but i did not get any reponse from them till now,Atleast i ask them to cancel order and return back my money for that also i did not get response for for timtara customer care i spent 300 ruppes this mnth but no use

Dear Sir,
I had ordered a Nokia C1-01 Mobile Phone from timtara.I had placed order on 18th august,2012,02:18pm and till date I have not received the product(timtara had promised to deliver the product in 3 weeks ie by 7th September 2012).I would be very thankful to you if you get me my money back(Rs 1799).The following are the product details.My email ID is [protected]@yahoo.co.in
Transaction #10136270
summary:
Transaction Id : 10136270
Order Date: 18th Aug 2012 02:18 pm
Payment Mode: Debit Card
Order No. 10310020
PRODUCT Nokia C1-01 Mobile Phone(c1-01)
OFFERS UNIT PRICE Rs. 2,199
SHIPPING CHARGES Rs. 0
TAX Rs 0
QUANTITY 1
UNIT DISCOUNT Rs 400
TOTAL PRICE Rs. 1,799
DELIVERY TIME Delivery Within 3 Weeks
Total Rs. 1,799


Shipping Address:
Rajesh Khunger
House No 114,Street no 3,Gopal Nagar,Majitha road,Amritsar,Punjab
Amritsar, PUNJAB 143001
India
Mobile Number: [protected]


Bill Raised to:
Shubham Khunger

New Delhi,
india
Mobile Number: [protected]

I have ordered a samsung galaxy note on 12/12/2012 from www.timtara.com. And my transaction number is 10161732. This website has a policy to deliver it in 21 days. But till now I haven't received it. Please solve my problem as soon as possible.
Thank you
Abhishek goyal
([protected])

I BOOK ONE LCD TV VALUE RS RS 17899/- FROM TIMTARA.COM ORDER NUMBER 10375332 DT 24.12.2012. BEFORE THE ORDER CONFIRMATION I DISCUS WITH CUSTOMER CARE PEOPLE FOR DELIVERY POSSIBILITY. THEY ARE GIVE ASSURANCE FOR 10-15 DAYS FOR DELIVERY. BUT NOW 29 DAYS GONE TILL THEY ARE NOT RESPONCE MY PHONECALLS AND MAILS FOR THIS PARTICULAR ORDER. I SEND LOT MAILS TO [protected]@timtara.com & [protected]@timtara.com. BUT THEY ARE NOT SEND ANY SINGLE REPLY TO MY MAILS. I DISCUS WITH CUSTOMER CARE PEOPLE FOR DISCUS TO HIGHER AUTHORITY THEY GIVE ONE NUMBER[protected]. BUT THE NUMBER ALWAYS BUSY OR OUTOF ORDER. PLS KINDLY ADVICE WHEN I RECEIVE THE GOODS FROM TIMTARA.COM.

Hi ,

This is Priyank .. I Placed a Order with Timtara on 20th Dec 2012 and I haven't received my product yet. They dont give any concrete response and I am getting frustrated of calling the call center now.

My order Number is : 10373520
Product : Nokia Lumia 800
Date of Order : 20th dec 2012

Please let me know what I need to do now

Regards
Priyank Jain

I have same problem.Plz solved it I shall be grateful to you.

Details of my order
Order no[protected]
Date-19 Jan 2013
Amount Rs6800

thanks
Jogeswar Behera
[protected]

I ordered 1 Qty of Samsung Galaxy S3 16GB Mobile Phone (Marble White) thru www.timtara.com on December 13th 2012 (Order #:[protected] . As per the SLA they should have shipped the product within 3 weeks. But till date I haven’t received the product. I paid INR 30,999 using my Credit card when I ordered the product. Till date I have made numerous calls to their call centre and haven’t received any proper response.
I also asked them to cancel the order and refund the money back or at least sent me a replacement product and they haven’t responded. I also have sent numerous mails to [protected]@timtara.com ; [protected]@timtara.com ; [protected]@timtara.com asking for the status and only once i received mail from Ritu on Jan 22nd that the product will
be shipped within 6-7 working days. But till date I haven’t received the product or they have refunded the money back.
I kindly request you to take action on this online portal and help me to get the money back.
Addressof Timtara :
Infosecure Consulting Pvt. Ltd. B-26 Second Floor, Sector 8 Noida Uttar Pradesh -201301 India

Dear Sir,

I ordered 1 Qty of Samsung Galaxy S3 16GB Mobile Phone (Marble White) thru www.timtara.com on December 13th 2012 (Order #:[protected] . As per the SLA they should have shipped the product within 3 weeks. But till date I haven’t received the product. I paid INR 30, 999 using my Credit card when I ordered the product. Till date I have made numerous calls to their call centre and haven’t received any proper response.

I also asked them to cancel the order and refund the money back or at least sent me a replacement product and they haven’t responded. I also have sent numerous mails to [protected]@timtara.com ; [protected]@timtara.com ; [protected]@timtara.com asking for the status and only once i received mail from Ritu on Jan 22nd that the product will be shipped within 6-7 working days. But till date I haven’t received the product or they have refunded the money back.
I kindly request you to take action on this online portal and help me to get the money back.

Addressof Timtara :
Infosecure Consulting Pvt. Ltd. B-26 Second Floor, Sector 8 Noida Uttar Pradesh -201301 India

Dear Sir,
I ordered 1 Qty of Samsung Galaxy S3 16GB Mobile Phone (Marble White) thru www.timtara.com on December 13th 2012 (Order #:[protected] . As per the SLA they should have shipped the product within 3 weeks. But till date I haven’t received the product. I paid INR 30, 999 using my Credit card when I ordered the product. Till date I have made numerous calls to their call centre and haven’t received any proper response.
I also asked them to cancel the order and refund the money back or at least sent me a replacement product and they haven’t responded. I also have sent numerous mails to [protected]@timtara.com ; [protected]@timtara.com ; [protected]@timtara.com asking for the status and only once i received mail from Ritu on Jan 22nd that the product will
be shipped within 6-7 working days. But till date I haven’t received the product or they have refunded the money back.
I kindly request you to take action on this online portal and help me to get the money back.
Addressof Timtara :
Infosecure Consulting Pvt. Ltd. B-26 Second Floor, Sector 8 Noida Uttar Pradesh -201301 India

I had ordered Nikon Nikon D5100 SLR With 18-55mm VR Kit Lens(D5100) from Timtara on 1st Feb 2013 worth Rs. 29102/- (Order No.[protected].
They had said the product will get delivered within 2-3 weeks.
i have been following with them since many days but they just say that the product is available with the company and it will be delivered on 21st Feb 2013 or your order will be cancelled and the money will be refunded back to you.

to escalate the issue they told me to write a mail to [protected]@timtara.com, [protected]@timtara.com and [protected]@timtara.com. But i Haven't received any reply from them.

kindly help me with this issue.
I have attached the file which has the order details and transaction details of the money transferred to Timtara. This has become a harassment from timtara as the customer service employee don't talk in a proper manner.

I would be really obliged if you can help me get my money back

Please let me know if any other details are required to resolve this issue from my side

Hi,

I have been tortured and harassed by TIMTARA,

I have ordered Samsung Mobile of Rs.1590/- online from TIMTARA on 31 Dec 2012 paid via credit card, due to to some personal reason i cancelled this order (order ID[protected] on very next day (1/1/2013) after so many follow up mails and calls order cancelled on 24/01/2013, but still i am struggling to get my money back, since 2 months i am continuously calling and sending mails to (Payal Srivastav <[protected]@timtara.com>, [protected]@timtara.com, [protected]@timtara.com, [protected]@timtara.com) TIMTARA but they doesn't have courtesy to respond to single mail, and customer care executive simply doing false commitment every time, but yet i have not received my payment, here i am paying late payment fee and finace charges to my credit card bank of Rs.1000 monthly due to the amount yet not credited to my credit card account, if somebody helps me to get my money back and to sue this TIMTARA blood suckers then i will be much thankfull.

Thanks,
Mohammed Yaseen

Dear Sir/Madam,
I have purchased 2-Titan and 1Sonata watches from Timtara.com on 28th February&#039;2013 &amp; delivery time was 3 week, but till date I have not received my order. I am trying to contact to Timtara.com but not getting response either on phone or mail.

Dear Parvez,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Thank you.

Sincerely,
Steve