[Resolved]  Toshiba Laptop — Service

Address:

Chennai, Tamil Nadu

Hi Team,

I would like to make a complaint against Toshiba laptops .

I purchased a Toshiba laptop From Chennai, in August 2011 after some days i came to know that the laptop battery is tapping, so I logged a complaint against same to Toshiba customer care, the service centre was not willing to take the call , in fact they were telling me that the problem exist in all laptops of this model, so you go from here we can’t do anything for u ,i[censored] want you go to company we r only service providers, after i met their manager & there was some exchange of words between me & them they accepted the call & told they will change the battery, after some days they changed my battery, but it was the same issue but this time the battery was less tapping, so I took the laptop to my home after coming to home i saw that the battery was manufactured in august 2010 which was one year old than my purchase of laptop, i again marked a mail to them & requested to log a complaint against the same.

It's almost more than 20 days they only replied me they will get back to me as early as possible.. i got a call from a person from Toshiba service saying that he is manager for Toshiba service & is taking personal look on the issue as this is very unfair.....
But till date I had not received any update for my call, when i called them they told u have marked mail to we will reply u on mail only.

So please help me in logging a consumer complaint or escalate this issue to the higher personals of Toshiba.

Below are the trail mails of my conversation with Toshiba.

Sumit P

Dear Customer, Thank you for contacting Toshiba Support. As per your mail we will check with the concern department and will revert you soon the status. Please share your cooperation. Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [protected]@toshiba-india.com NOTE : Please do not change the subject line of this e-mail; instead click on “Reply” or “Reply All” to contact us in future regarding the same issue. Thank you and regards, Monika Srivastava|TOSHIBA Support, India | Website: http://www.toshiba-india.com|Toll-Free Number:[protected]BSNL, MTNL Landlines and Mobiles) |[protected]Reliance) From: Sumit P [mailto:]
Sent: Monday, September 26, 2011 2:54 PM
To: [protected]@toshiba-india.com
Subject: Serial No .: 1B225935K Hello, My self Sumit Patil (Laptop Model No.:PSCOSG-01300L,Serial No .: 1B225935K) I Purchased Toshiba Laptop in 2nd August 2011 from Chennai, after getting the OS installed i started continuously using the Laptop I got to know that my laptop Battery is tapping (Shaking)I just removed & refitted the battery but it was the same, I called the dealer immediately & informed him about the issue he informed that call to the service center & inform the issueI called Toshiba service center ,they gave me the Toshiba Service center address ,I took the laptop to the service center i.e. Redington India Chennai they told your laptop is not registered so first register ur laptop & log a call in Toshiba & come with the call no. this things nobody from Toshiba call center informed me. I registered the laptop & got a complaint no & gave that to Redington India (service center)The service center guys told me the battery tapping problem is not new to them, the problem is with that model only so we can’t do any thing to that, I argued with that engineers & had a chat with the branch manager after that they came to an conclusion to get my battery replaced.The Work order no was[protected].On 12/19/2011 a man came with a battery, but after replacing with the new battery it was the same,so the engineer said that let me take the laptop to the service center & check it by replacing with some other battery , i gave him the laptop after some time i got the laptop back but with the same issue, this time the battery was less tapping but i saw the manufacturing date of battery is 05.2010 . I rechecked with my call center & found that my call is closed. I also told the Service center guys that i got the problem with in a 2 week so please try to replace my laptop,& i got a reply that the service center guys told me we are not Toshiba we are Redington you contact to them & get your issue resolved we will send your feedback only.Is this the way how the calls are handled by Toshiba service center .I am totally dissatisfied with the service I just took Toshiba because I m already having a Toshiba Laptop but that i had purchased in Mumbai & got the service in Mumbai, the service was excellent so i purchased a Toshiba laptop , in Chennai it is a worst service. I would like to know weather Toshiba is going to resolve my issue or not. Kindly consider this as a complaint & register a call if Toshiba is willing to resolve my issue. Some concerns:1) If this problem is with all this model then why Toshiba is not discarding this model & resolve the issue.2) Why a old battery is provided to me which is a year older manufactured.3) Is Toshiba taking a feed back from the customers before they are closing the calls.4) The service center are not taking any responsibility in fact they are blaming the product & told me to contact the Company rather than a service center. Waiting for a Quick & Positive response.


Sumit P
Chennai.