[Resolved]  Toyota India — for instant activation of cell no [protected]

Dear Sir

This is the very first time that I have come to ur showroom called Galaxy Toyota.And I got such a shameful response which was unexpected from ur side b'coz I can never expect that such a big co. can do this type of Job which seems that this work is being done from a roadside workshop.Basically it was little bit an accidental case in which front bumper and right side fender was repaired & repainted from ur Co.and the complaint is that the paint is not matching from the original one.I have complained in the Co.they have accepted that they have done a mistake.Now u can understand that whether a person can come again & again to ur showroom doing nothing regarding the bussiness.It means that this service u provides to ur customers.We are very much dissatisfied from ur response.I have also a vehicle called Honda City which is the Honda brand and I am fully satisfied from the services provided from the Honda's showroom.

Regards
Manish Taneja
[protected]

To,
Concerned Authority,
Toyota Kirloskar Motors.

Dear Sir,

My self Vimal Bhajikhaw and i am from Surat, Gujarat.
I have Toyota Innova with the registration No. GJ-5-CJ 6847 purchased on 15/01/08 from Nanavati motors (Plot no. 220, behind Raj Hans cenema, Piplod road, Surat) costing Apprx.11 lac rupees.

I sent my car to Nanavati motors for general check-up on 13/11/09 and they found problem in foundation bussing.

I said to replace bussing and they replied that we did not have any parts and will ask for related parts from some where else.

After almost waited for 1.5 month, i sent my car again for replacement of bussing and they again replied the same answer that they don’t have any parts and all of that...

I think they are not working properly and UN necessary harassing the customer.

They have to tell the reality to customer and they should have those parts otherwise what is use of being work shop without any parts.

Apart from that their service is so poor and people are very lezzy.

I have two of Toyota Innova cars and after having this experience, I am thinking to sell my both of cars because service provided by them is of very lower level as compare to other company service outlet in Surat city.

Maruti, GM motors, Tata all have very good service station and work shop and its upto you to take some important step to keep Toyota alive in Surat city.

Please take some corrective action and preventive action because they are spoiling Toyota name and image.

Thanking you,

Vimal Bhajikhaw
Mob no. [protected]

I truley agree that toyota is one of the best mnc but there are few draw back which i and many of the other customers find it true.There is always a long booking q in toyota dealership.Customers feel that its just to keep the demand in the market but its a huge loss for the company from the point of view of the customers.I also want to buy a toyota vehicle and that to a furtuna but i have been told by the jamshedpur dealer that there is a heavy booking and they are not getting more than 2 or 3 vehicle per month so they will provide me the vehicle after may.I dont know how is it possible.may be if not before april then i will have to find some other suv for my self.If possible i request toyata to kindly provide me a vehicle before april it would be a great help by the company for me.thank u.

Dear sir,
I would like to inform that I had booked a Toyota Fortuner on 29th August’2009’ under the receipt No. A[protected] at Em Pee Motors, Industial Area, Ph.1, Chandigarh and according to them the estimated delivery time given was April 2010. During this schedule, earlier booking number was stated as 93 but they are putting up a proof for 117 (I don’t know how) and expected delivery time is shifted to June ‘2010’. I had approached them number of times but they are not giving any correct details neither through phone calls nor email.
Even I had called the general manager 3 times but he is also not picking up the phone. The behavior of their staff is also not at all acceptable. I am not at all admired with kind of service your dealers are giving to your customer.
A request was also forwarded by Hon. Parneet Kaur (Minister of state for external affairs G.O.I) and till date no concrete feedback had been given. Even after lot of persuasion only a part information was passed on to us. I request your esteemed organization to be more transparent in this matter before I plan to cancel out my deal. Detailed enclosure attached.

Thank You.
Regards
Rahul Jalan
Chandigarh gases
Chandigarh (U.T)
M. [protected]
E-mail – [protected]@yahoo.com
[protected]@yahoo.com

I have booked by a Rupees of 51000/- a G4 innova on 28 December. after that i m having some family financial problem so we decided not to buy a innova. so i have given a cancelation application to customer executive on 12th january. after that i have call to this executive 100 times.& also going to dealership 4-5 times but no body response me & not reply a proper answer. One day when I was going to dealership their manager said why to come to me & why u complain for a executive in front of me. Executive answer is my boss is not in town . when he will come I will make your payment & give it to you. His boss was coming 10 -12 days before in city but till today he said my boss is not in town. I want my money back within 24hours otherwise I will admit a petition into the consumer court on 2nd march. If his boss is not in town so what can i do? I am waiting for my payment for last 2 months. please take a action urgently.

the forinter toyota company they dont give us car policy the car no. MP-36-T-0320
honour of the car mrs. asha sen company passed my car[protected] & the cover note validity are finish[protected] please accept complaint

I got such a unexpected POOR response ur dealer Pioneer Toyota, Patiala which I can never expect from such a big company. Their services are so poor that you cant imagine.
I am a resident of Patiala, Punjab. When I purchase Toyota Innova in 2008, I was very happy to be a Toyota customer. I have owned a Innova PB-11-AL-0056 . But I am vey upset with the services of Innova dealer situated at Patiala . I am now facing very big problem of servicing my car from company and other repairs . The very poor services of Mr. Saini, at Patiala very upset me.

I had problem in my car's right side shocker . They changed the shocker but the problem which i was faced regarding shocker is continuing .The tyre of My car, of that side is totally finished . I had shown them many times but of no vain . No good respone had been shown till now.
The second problem I faced My car got Rear bumper and R/s rear side painted about 10 days ago. Till now no call from your company for rubbing of that portion . I am very upset with the services of Mr. Saini posted at Pioneer Toyota, Patiala . Many times he harrassing me .Very very poor services from that person.It means that this service you provides to ur customers.We are very much dissatisfied from ur response. I think you can understand that whether a person can come again & again to your esteemed company.
My Conatct no[protected]..
Kamaljit Singh

Field Toyota Bhubaneswar made false promise about the delivery date and now extending it as they feel like. Someone should monitor the commitments to make these delaers deliver their commitments.

Horrible service from the delaer.

Regards,
Murali

Dear Sir/Madam,

My name is H S Duggal, Managing Director of Minar. Unfortunately I purchased Toyota Camary car, for my personal use, under registration No.DL2FH0050 through perhaps most unprofessional dealear of yours namely M/s Galaxy Toyota, New Delhi.

On 14th August I noticed some noise in the engine and sent car on the morning of 16th August to Galaxy Toyota at Moti Nagar, New Delhi workshop. After wait of 3 hours I was told that A/c fan needs to be replaced on which I agreed immediately. As usual I was informed of non availability of this part with them. I deposited an advance of Rs.1000/-against their receipt No.GT/WS/MN/C/599 and was promised to contact them after a weeks time.

Since 21st August, 2010 I have been chasing them without any reply and I am unable to use my car. My calls to your call centre No.[protected] have also not yielded any results since they have been promising me since 30th Augsut, 2010 to check and get back. Sorry to say no one bothers to get back which show the approach towards customers.

This is not the first horrific experience I have with Galaxy. On earlier occasions i.e on 21st April, 2010 the antena was malfunctioning and also took more than 15 days to replace, the indicator bar broke and also took 10 days to replace. I fail to understand either it is your corporate policy or of your dealer’s not to stock spares and harras the customers.

I am writing this mail and donot know whether you will look into it and bother to reply . But this is awefull experience with Toyota. I drive BMW too and many officers of our Company have cars made by Honda, Suzuki but never faced with such harrasement.With such lackluster after service I don’t think Toyota holds a bright future in India specially in Premium segment where user is busy and value its time.

Thanking you


H S Duggal
Mob:[protected]

Dear Sir/Madam,
I have bought a Coralla H5(TN 04 Q 3031) from Toyota Trust, Neelankarai, chennai on 4-1-2010.Last 2 months, i am suffering a lot because of many problems in the vehicle.First, I found that AC cooling was very less and so i went to toyota service centre in Koyambedu for rectifying the problem..They told thet the AC compressor is not working properly and so i asked to clear the problem. after 3 days only i got the vehicle back from the service centre with the bill amount of Rs.25, 000/-.I had paid the amount and took the car.I just went 25kms from there but suddenly a warning light glown stating that there is no water in the radiatar. Immediately i rushed to the service centre stating the problem, they said that they forget to fill the water after repairing the compressor.They again charge me Rs.4000 and returned me the vehicle after 2 days. After 2 days, I saw the radiator without water again.Totally 4 times I went to service centre for the same problem..Totally disappointed with the response from the service centre..We are believing that the toyota makes only quality product but still the service centre is not that much worth.Pls take necessary steps soon and make me the favour as soon as possible..I am waiting for ur response eagerly.

Thanking you

S.Mani
Mob:[protected]

My name is sameer from valanchery, am having a toyota corolla and when i went to the showroom amana toyota perinthalmanna for a checkup in the brake system they took morethan 5 days and gave me a bill of 15000 rs without clearing my complaint...now my car is having more complaints and sound after their check up...no is having any kind of response there even the manager Mr.jagdeesh, i was wondered how could a leading car company like toyota gave license to a irresponsible team like amana toyota...hope some one will take an immidiate action against these kind of things, if there is anyone who can give responsible answer foe this please contact in my number [protected]

Esteemed Sir/Mam,

This is the very first time that I have come to ur showroom called Anant Toyota.And I got such a shameful response which was unexpected from ur side b'coz I can never expect that such a big co. can do this type of Job which seems that this work is being done from a roadside workshop.Basically it was just i need to change the timing belt of my vehicle Toyota Innova, i was so much disappointed when the mechanic did there work within the time but just only for the payment and for gate pass they people took more than two hours, when asked to the person who was seated there he told me that there server is not working due to electricity cut down they don't have any back up for that even he is not able to give me manual bill.When i was visited to the cabin of Mr Dixit who is the GM over that workshop he is also not available at that point of time i never seen a single concerned person who will entertained me regarding this matter. . I was planned to purchase a new innova from your showroom but seems this kind of service Sorry i don't have any words about that .Now u can understand that whether a person can come again to ur showroom doing nothing regarding the bussiness.It means that this service u provides to ur customers.We are very much dissatisfied from ur response.I have also a vehicle called Honda City which is the Honda brand and I am fully satisfied from the services provided from the Honda's showroom.

Regards
Mukesh Singh Kushwah
[protected], [protected]

Dear sir,
We have booked toyota Innova 2.5 VX(M)-8S PS Silver Mica Metalic model in Narmada Toyota, Baroda(Gujarat) on 19th April 2011. My friend Rakesh told me Mr.Dilipbhai Nathvani the owner of East Africa toyota, Baroda is my best friend. He will give you car. Mr.Dilipbhai called me on 18th june 2011 that please pay full payment and i will give you car between 4th to 10th july 2011. I have transfer Rs.13, 08, 498/00 in East Africa Mobiles Ltd's account in State Bank of India A/C no.[protected] on 21st june 2011.He cannot fulfill his commitment and he cannot give me car till today.He cannot give any kind of response towards me and he cannot tell me the fix date of deilivering my car.He always says that I will give you car in very shorttime.
we are also Dealer of swaraj tractors Divison of Mahindra&Mahindra Ltd(FES) but we cannot behave with our customers like your dealer.
Kindly arrange my car very soon and give me it before I cancelled my order.We are waiting for your good reply.

Thanking You,
Raj Digvijaysinh .N.
Shubham Traders(Autho. Dealer Swaraj Tractors)
24, Elora Park, Bholav, Bharuch(Gujarat)
Mobile no:- [protected]
Office no:[protected]
Email ID:- [protected]@yahoo.in

Dear Sir,
Yesterday I sent a mail of my complain.I forgot to tell you my receipt number and my receipt.My receipt number is 002795.I got my receipt on 24th june 2011.So, please tell your email-ID.I will send you my receipt .

Thanking You,
Raj Digvijaysinh .N.
Shubham Traders(Autho. Dealer Swaraj Tractors)
24, Elora Park, Bholav, Bharuch(Gujarat)
Mobile no:- [protected]
Office no:[protected]
Email ID:- [protected]@yahoo.in

I have taken a TOYOTA – ETIOS Q.CLASS (SYMPHYONY SILVER) on 28th April, 2011. I feel proud being the early member of Toyota family in Hyderabad. I have no other option except to bring it to your notice : a) Entry of the rain water in to the door area: Pl. see the attached photographs on the door area of my car, which are of self explanatory. These photo were taken by me on 8th & 15th June, 2011 (after rain). I have reported the same during my 1st service of the car which was disregarded not attended to. b) I am sorry that the attention paid towards first FREE service is not that of a paid service. c) The promise that TOYOTA Genuine Long Life Body Coating given on my car. As being, promised that it should not allow any i) unpleasant steaks and stains on the body, ii) rain steaks and water stains on the body. “A promise of new car shine last even longer, if it is used in sandy/dusty environment”. – Promise not met.
Expecting a suitable response in this regard.
Regards
Vidyasagar, DV
[protected]
[protected]
[protected].

Sir
Toyota Etios is a car claimed to have designed for Indian Customers. Iam an early owner of an Etios. I had lot of expectations from such a car from a world class company. It is true that Toyota has paid attention to reduce the price and bring out with an attractive exterior. However Toyota failed to keep its promise regarding fual efficiancy. Though company claims more than 17 kmpl, I get less than 10 kmpl. This is not what Indian customer want. I have seen commercial that the diesel version is giving 23 kmpl. If so, would you permit the unfortunate owners of its petrol version to convert their vehicle to diesel version ?.
I have intimated my grievance to the dealer, Amana Toyota, Calicut, Kerala. Please do the needful.
Thanking you
Antony, Waynad, Kerala.

I have purchased Toyota Etios from Pioneer Toyota, Chandigarh on 17/04/2011. My Regn.no.of the vehicle is CH01AH. It is the second time that I am facing the ACUTE Problem, Ist I have experienced when I tried to open the Dicky(Boot) with my key and the key was caught by lock & I have to wait about five hours on the roadside & even after that I have to call my nephew who is doing his B tec in Automobiles & with his help only I could find the solution.
The very next day I went to your dealer PIONEER TOYOTA, Chandigarh & with great difficulty & after seeking the help of the M.D.of the agency I could got the relief & that, too, after again five hours in the morning.

Today again I could not start my VEHICLE & I have to lodge the complaint at 7.20pm vide complaint no.TCM[protected] dated 05/10/2011 & after repeatedly conveying the CUSTOMER COMPLAINT EXECUTIVE THAT i AM UNABLE TO START MY CAR he has advised me to go to the dealer with your vehicle so that it can be set right. He was very reluctant while lodging my complaint. I am fed up THE WAY TOYOTA INDIA TREATS ITS VALUABLE CUSTOMER. I AM OF THE FIRM OPINION THAT ROADSIDE ASSISTANCE BE TERMED AS ROADSIDE TORTURE.

Now I am left with no alternative except to file case with the CONSUMER FORUM AND WOULD LIKE TO GET MY VALUABLE MONEY BACK ALONG WITH THE compensation as deemed fit.

I WOULD LIKE TO ADVICE THE PROSPECTIVE BUYERS NOT TO DREAM OF BUYING ANY LOW BUDGET CAR FROM TOYOTA COMPANY. Because low cost car i.e. TOYOTA ETIOS & ETIOS LIVA IS A PANDORA BOX AFTER SPENDING HUGE AMOUNT.


Yours sincerly,


Anil Kumar Sood,
1021, 48-B, Chandigarh. Cell no.[protected]

TOYOTA INDIA

sir
i have recently bought TOYOTA ETIOS LIVA DIESEL 2 weeks ago and when i checked the car at my place i found that the body line of the car was not in proper shape, ( fender, door and railing below doors were not aligned properly) there is a manufacturing default in the car and then i went to your dealer in dwarka from where i bought the car, they started giving me vague answers that we dont know any thing about this its a technical issue, may be workshop people can help you in this. As the dealer agreed himself that there is a defect in the car but still he was just making excuses and throwing the ball in the others court and now i have to deal with your workshop people.

i havnt driven even 100 kms and you can even check that there is no fault at my end.
kindly look in this matter otherwise i would have to approach court for the justice.


regards
BHavdeep SIngh
[protected]
[protected]@gmail.com

Dear sir/madem,
I have purchased toyota innova new 2012 delavired on 19 jan 2012. customer name Mr. Harish Chotrani. engine no. 6942815 chassis no. 7306750.But still i havent recived the Invoice plase do the needfull as soo as possible

Harish Chotrani

सर मैंने ने एक इन्नोवा न्यू मॉडल गोल्डेन कलर ८ सिट्टर अक्षय टोयोटा रायपुर से आज से ४ मोंठ पहले बुक कराया था. मुझसे ये कहा गया की गाड़ी मुझे १ महीने में मिल जाएगी लेकिन आज दिन तक मुझे गाड़ी नहीं मिली जिसकी मैंने कई बार कंप्लेंट करा चूका हु लेकिन मेरी शिकायत अभी तक बनी हुई है..अब जब मैं अक्षय टोयोटा के देअलेर विमल जैन से बात करने की कोशिश करता हु तो वो मुझसे बात भी नहीं करते और मेरे साथ गलत व्यव्हार भी करते है तथा मुझे गालियाँ बकते हैं .. मैंने गाड़ी की पूरी फोर्मलिटी पूरी कर दी हे और पूरा पेमेंट १०००००० rs जमा भी करवा दिया हैं ...कृपया अआप्से nivedan हैं की मेरी problem ka jaldi hi niptara ho jayega...कृपया अवगत कराएं...
फ्रॉम अजय चंद्राकर अध्यक्ष राज्य वित्त आयोग छत्तीसगढ़ गवर्नमेंट एंड पूर्व मंत्री . कांताक्ट 0९९९३३१६६१६ 0९८९३६३३०००, 0९६६९१३३०००