[Resolved]  Tradus — Horrible customer support

Address:

Delhi

Team,

I got a privileged to share an experience with you all and would request your guidance/thoughts/suggestions on how we can let "Tradus.in" know a meaning of Customer Care or Customer Support because as per my experience with them the employee of tradus.in doesn’t matter to assist with the issue which a customer had faced rather they are more interested to show a door to a customer that they really are not interested what problem you have faced with the goods/services they agreed to provide...

Normally we have seen that whenever you face an issue with the services/service provider...when you call the customer support and explain about the issue...they have format/a sentence to say to every customer that "they apologies about the inconvenience caused....but they can’t do anything" and when you ask about their First Name/Last Name...the answer you will get is "How does that matters to you"...is that mean that the inconvenience we (consumer/customer) have faced due to their services doesn’t really matters to them and they don’t bother whether you lodge a complaint with the consumer court or not.

So here is what happened...

I ordered an Imation drive from Tradus.in by order number ...1109306 for which I have wrongly selected the address from the drop down available on their website...within a few minutes I have sent an email to their customer support that I would need their help to ship the order to a different address for which I got a confirmation from their customer support that “This is to inform you that we have forwarded the request to our specialized department to make a change in shipping address.”

Is the sentence sent by their customer support means that they will do the needful and will change the shipment address to the new address which I have forwarded to them…if you say “Yes” which I thought initially then we all are wrong….even after confirming that by their so called “SPECIALIZED” department they sent the drive to my Hyderabad address on which now no one is available.

So I flew down to Hyderabad to pick the parcel as the courier guy will not find anyone at the address mentioned.

When I reported the incident to the customer support email address (because the intelligent team of tradus have not posted their contact details anywhere on their website) for two days the only thing which I get is an automatic reply from them that they have received my query and they will work on that.

After couple of days, I have received a call from Miss Seeba ( don’t ask about her last name because how does that really matters to a customer (in Seeba’s terms – what she told me on phone) and she claimed to be the only one Seeba in the company – that’s the response I got when I was so polite on the phone explaining her about the issue), she was not at all interested to help/assist…rather she was in hurry to wind up the call as soon as possible, I conveyed that if she can’t help I have another way to get the needed help ….via the consumer court for which I need her last name…Miss Proudy (Seeba) smiled on phone and have said haaa…ahh…how does it matters to you..Why do you need my last name…I am the only Seeba in the company …so you do whatever you want to do …it really doesn’t matters to them at all…

I have spend half of my life in US and UK….and trust me guys…because of the way these (representative like Seeba…replied and assisted on phone)…unfortunately India need another 50 years to actually provide a world class customer support to their customers.

These representative should learn the way Americans assist their customers…they have a hardcoded return policy which says no matter what …if you don’t like the product you can return the product within 30 days or if you are not happy with the services let them know how they can fix it…

Now my question is I have spent 10K to travel to Hyderabad to pick the parcel which Tradus shipped it to the wrong address what options do I have to get that money out from them?

Is customer should bear the cost which a service provided have agreed to provide??
Tradus.in is a great company but representatives like Seeba should get enough training on how to talk and assist their customer…remember Tradus.in…Customer is a King

It’s just a start…if the things will not get changed …you know what damage a customer can do.

Thanks

Inderjit Singh
[protected]@yahoo.com