Tradus — NON delivery/NON refund

sreelakshmi4

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

On the dhanteras sale, I purchased a 1gm gold coin on their site. Transaction ID: : 1968508. I received the other item in order thur bluedart while the gold coin itself was never delivered. I contacted Parul Kaushik immediately regarding this and she said she wil look into this in 3 days. After 3 days she tells me the item is delivered vai speedpost and send me email saying item has been delivered. Now I am traveling from tomorrow and requested her that either she refund or ship asap. And she is saying she needs another 3 days. I don't know... Pathetic service. How can one send a god coin via speed post? Since I came to my new flat, I ahve not even seen the face of local postman even delivering mail. I wnat refund for my item as I ahve not received my item to-date. I requested that she provide me info as to who signed it and so far no response. In case I do not recv refund in next few days, I will escalte the issue high up and with my card company. Thsi is really shady business..selling gold coins on Dhanteras and then saying, tehy are delivered via normal post. Really unhappy

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Comments

TradusHO

from New Delhi, Delhi

Hi Sree,

Thank you for highlighting the issue on this forum.

I am aware about this issue and I apologize for the bitter experience of not receiving the product ( gold coin ).

My Team Member - Parul Kaushik is already working on this through complaint no "131-111". I would request for your kind patience and continued co-operation regarding this issue.

I undersatnd that you are upset and it's a matter which worries me as well - that a 1 Gm Gold Coind send to you through India Post has been missing. The idea behind sending this through India Post was that the reliability of the service and the quick delievry. However, this unfortunate incident was completely unforeseen and unintended.

We have launched an investigation as soon as this has been notified to us so that we can track down the product and hand it over to you. Further I apologize about my inability to initiate the refund without tracing down the product.

As discussed and informed, the speed post complaint would take some time to get resolved with the proof of delivery.

What I can promise you is I will try my best to expidite the resolution and give you a positive resolution for sure.

Don't worry I assure you once again that I will ensure that the best resolution ( and as soon as possible ) in provided to you - that's my personal commitment to you.

Regards,

Preeti Rai,
Team Leader,
Customer Care Team - Tradus.in

sreelakshmi4

from Gurgaon, Haryana

I contacted TRADUS on NOv 1st reagrding this issue and today is NOv 14th. There is no follow-up or any info regarding this as promised by Preeti Rai or Parul Kaushik. I want my refund asap. I will be disputing with my card company today. To all those who read these complaints- STAY AWAY FROM TRADUS. Pathetic service or rather NO SERVICE.

sreelakshmi4

from Gurgaon, Haryana

tradus.in has resolved this issue - they have taken time but tajen care of. thanks,

mahes34

Hi Tradus Team,

I have ordered a Western Digital My Passport Essential 1 TB -USB 3.0 Hard Drive(BLACK COLOR) on 11th Aug, 2012. The product has been delivered to on 17th Aug. When I opened the delivered cover, I was very disappointed to see that a wrong product has been delivered to me.
The order details and other screenshots have been attached to this mail.
I want the product which I ordered. Let me know what has to be done for that. I have NOT opened the seal of the product yet.

Product Details:
Order No: 4198633
Order Date:[protected], 22: 09: 34
Delivery Note No: [protected]/13-08
Delivery Note Date:[protected]
Item ID: 4229062
Merchant Details:
Bhagawati Computers & Peripherals
305 Sahyog Building, 58, Nehru Place, New Delhi 110019
[protected]
Courier Name: Aramex
AWB Number: [protected]
Links:
The Product I ordered:

http://www.tradus.com/western-digital-my-passport-essential-1-tb-usb-30-hard-drive/p/PDR[protected]

The Product I received:

http://www.tradus.com/western-digital-wdbbep0010bbl-1tb-my-passport-usb-3-0-hard-disk-drive-blue/p/PDRM86ECELFZFHGM

The delivered product is of less cost than the ordered one.

Please do RESPOND to this complaint ASAP. I also need a customer care number of Tradus as I could not find it anywhere in the site. (VERY PATHETIC)
Do let me know if any other details are needed.

I buy most of the products online and Tradus.in used to be one of the sites I use n I recommend. But not anymore.

Regards,

Mahesh Mutnuru
Another unsatisfied customer
Bangalore
[protected]