Tradus — Pathetic Delivery System

Address:

Thane, Maharashtra

I had ordered a Olive Company Handset from Tradus website; everything was good till the order was placed but after that it was vice versa. The shipment was suppose to be delivered within 5-7 days but instead I had to follow the courier company and finally the package was delivered after 15 days.

The courier company used by Tradus (Aramex) is one of the cheap and pathetic one.

The shipment I received was in a Non-seal position and the entire Box was broken.

I had sent a emal to the Tradus team but nothing is done by them yet. below i the copy of my email.

________________________



Hi Team,

From: Sanjay Khemani ([protected]@gmail.com)
Date: Friday, October 21, 2011 02:59 PM
To: kavita.[protected]@tradus.in (kavita.[protected]@tradus.in); 'Customer Care' ([protected]@ibibogroup.com); 'Parul Kaushik' ([protected]@ibibogroup.com)
Subject: RE: Transaction ID: 1946520 - Order Authorized


With regards to the above mentioned order, kindly note that I will never ever buy any products from your website. The service that I have received from your site is the worst I have ever come across.



According to you my order was shipped on 14th Oct and I received the order yesterday i.e. 20th Oct. The courier service of Aramex is worst then our local post office services too. They kept the parcel with them for 7 days and falsely updated their system as Sanjay Khemani does not have money to pay hence the shipment is on hold.



I had to call 5 times to Aramex services spend money to get the shipment delivered.



But the worst was yet to come, once I received the parcel I was shocked to see in the way the product was shipped. You’ll promise that the products shipped by your website are 100% genuine then why did I receive the product which had its seal of company packing open. The box of the phone displayed as if the phone was stamped by someone’s foot and I have paid Rs:1,350 for garbage which was kept in your store house.



Attached are some pictures of the shipment that I have received.





Best Regards,

Sanjay Khemani.
+[protected]