Tradus — non delivery of item, no way to contact tradus!

Kaps Reja

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Order No: 1719250 (Transaction ID)

I placed an order for a TV, which was meant to be a birthday gift for my wife, on the tradus.in website.

What was promised: "It will take 5 working days for your order to reach you."

I wrote half-a-dozen emails to tradus-customer-care, and made calls to the ibibo head office, as tradus do not have a customer care phone no.

30-June:
Two calls to ibibo customer care; spoke with [protected]@ibibo customer care; I was told Tradus customer-care will call me back in 18 hours. No calls received.

Wrote multiple emails to [protected]@ibibogroup.com, rakhi.[protected]@tradus.in, annu.[protected]@tradus.in, asking for delivery confirmation.

1-Jul-2011:
No replies to my emails, no promised call from tradus customer-care. All I get is a boiler-plate email saying: "We regret to inform you that the there will be an additional delay of 3 days to deliver your order. "

I called ibibo head office in Gurgaon, and managed to reach Sunil from Tradus operations team. I explained that it was a gift and I needed it to be delivered ASAP. He promised that it will be dispatched latest by Monday, 04-July, likely before that. He also promised an email from customer care confirming the delivery in 24 hours. He provided me an extension no. where I could reach him.

2-Jul-2011:
Tried to call ibibo head office. After multiple attempts, someone who may be a security personnel answered saying that the office is closed on Saturday and will open on Monday.

No promised call in 24 hours, no response to any of my emails.

4-Jul-2011:
I tried calling ibibo head office, tried to get through the extension given to me, to reach Sunil from Tradus operations. Mysteriously, there was no one at that extension with that name. Finally, I asked the operator to connect to someone in Tradus management. Spoke to Suresh Joshi in [protected]@operations. Expressed discontent, and emphasized that this was a gift. He said he could not find my order status, and asked me if he could call back. He called back after one hour, to promised that the order will be dispatched tomorrow, due to an issue with the seller. He said it will take further 5-7 days for it to reach me. I reminded him that what was promised was: "It will take 5 working days for your order to reach you." He disagreed and said they only promise only dispatch to be done in 5 days.

---
After this long and traumatic ordeal, I am looking at waiting another week. I am totally disappointed with tradus and realise it was a mistake to have done business with them.

-When as a customer I pay tens of thousands of Rupees for an online order, I expect a better service than this.

-It is strange enough that for an online retail service Tradus does not have a customer care phone number, yet they are loath to answering customer emails. Customers have to track you down through indirect channels like IBIBO head office, Facebook and consumer forums. This is the reality of the TRADUS customer experience!

-It gives a sense that tradus is not concerned with customer satisfaction, when it takes so long to just do the basics: keep the customer informed about their order.

-I have spent 6 hours so far tracking down TRADUS! Even if this matter is resolved, I now know that a few hundred Rupees of discounts and the convenience of shopping online, does NOT justify, shopping on TRADUS.IN.

Was this information helpful?

No (0)

Yes (0)

Related Tradus India reviews

View all 376 Tradus India Reviews

Comments

TradusHO

from New Delhi, Delhi

Hi Kapil,

I apologize for the long drawn follow up you had to go through.

First of all let me confirm that the product has been dispatched on 5th July 2011 already via AWB # [protected], booked with our courier partner Aramex.

Secondly my team member had communciated to you on the 1st July about the normal time for dispacth.

We do not have a call centre operations however, we are glad to help you through our contact centre as & when required.

In case you have called the head office and you have got an incorrect information I do apologize for that as all officers working at the head office will not have access to your details or database due to security reasons.

I have also mailed you today to confirm the action taken yesterday night about the dispacth and you may write back to me in case anything else is required by reverting on the same mail.

Regards,
Nandini Banerjee

manjuyc

from Karnal, Haryana

I had ordered for HP pendrive on 20th of feb 2012, the product details are below and they delivered wrong product. I complained to customer care the very next day itself but no use at all.
It is more than 15 days since I gave complaint regarding wrong product delivery. All the answer I got from customer care is "we need some more time". I dont know how much time more they need. Months or years.

Dr.Manjunath to kavita.anand, traduscustomer.
kavita.[protected]@tradus.in,
[protected]@ibibogroup.com
date Wed, Feb 22, 2012 at 10:05 AM
subject Fwd: Manju
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
show details Feb 22 (13 days ago)

Hi I had ordered for "HP v220w 16GB Flash Drive" with transaction ID: 2218727 and other details as below but I have been sent "HPv210w 16 GB flash" drive.
As per the telephonic conversation with the customer care executive I am sending the snapshots of the product delivered to me by the tradus people.

Please make arrangements to exchange the same as early as possible.
Do not make this as my first and last purchase by delaying the exchange.
Thank you
Dr Manjunatha YC.
Ph no [protected]

[protected] Forwarded message[protected]
From: Tradus <[protected]@tradusupdates.in>
Date: Mon, Feb 20, 2012 at 10:36 AM
Subject: Transaction ID: 2218727 - Payment Authorised
To: [protected]@gmail.com

Hi Manjunatha,

Congratulations your payment has been Authorized. You can track your order by clicking here

I am Kavita Anand your customer service specialist assigned to assist you.

Your Order Details
Transaction ID: : 2218727
Product Description :
Item Id Product QTY Price Shipping Other Charges
1621037 HP v220w 16GB Flash Drive 1 699 0 0.00
Gift Voucher Value : Rs. 70
Total Amount : Rs. 699
Amount Paid : Rs. 629.00
Payment Type : Net Banking

We value your relationship and will continue to offer you top brands at lowest price and outstanding service.

For any queries - Please do write to me at kavita.[protected]@tradus.in. and mention your Transaction ID

Thank you for buying on tradus.in!

Kavita Anand
Connect with me at www.ibibo.com/Kavita.anand
Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Wed, Feb 22, 2012 at 11:00 AM
subject 'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the words in the message.
hide details Feb 22 (12 days ago)

Hi,

Thank you for writing to tradus.

Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.

Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Preeti Rai
Team Leader
Tradus Customer Care
http://www.tradus.in

Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Thu, Feb 23, 2012 at 11:52 AM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 23 (11 days ago)

Hi Manjunatha,

Thank you for writing to us and sharing the details.

As per the conversation over the phone: [protected], I have arranged the reverse pick up for the product.

The process will take 7 days. Please share the AWB number so that I can track the order and assist you further.

Once I receive the product the replacement or the refund depending on the availability of the product will be done.

Be assured, I am taking care of the concern.

In case if any more help required please reply to this e-mail. I will be glad to assist you.

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in

Now you can check your order status real time! Visit our home page for the new feature "Track Order"
Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Wed, Feb 29, 2012 at 2:20 PM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 29 (5 days ago)

Images are not displayed.
Display images below - Always display images from [protected]@ibibogroup.com
Hi Manjunatha,

Thank you for calling us.

Item Id: 1621037

Product name: HP v220w 16GB Flash Drive

I apologize for the inconvenience caused due to delay in reverse pick up.

As per the records the reverse pick up was delayed as the courier partner do not provide the service in that area.

Don't worry, I have arranged the reverse pick up again.

Please mention your Name, Order Id at the parcel.

Once, shipped please provide us with the courier details so that I can track it.

Be assured, I am personally taking care of the concern.

Looking forward for your patience and co-operation in the interim.
- Hide quoted text -

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in
I ask tradus peoploe to give an explanation for the delay. I have been undergone mental torture, waste of my time in calling customer care.
Guys do not shop with tradus. They are cheaters. I have red lot of problems with the tradus people regarding wrong product delivery and other cheating things.

sweetendil

My transaction id with tradus is 2756902

I booked an "Sennheiser Street Line Headphones Mx 170" on 31 May 2012. But without asking me they have cancelled my order. I prepaid on my purchase. I wrote to their customer care also, but till date I have not received any thing from them.

I want that product.

Nikunj Kathuria

from Delhi, Delhi

I ordered a mobile and got an email that confirmed that the order has been dispatched, however if I track the order, I get to no information, customer care at Aramex tells me that they haven't received the dispatch, could you please look into this as I need my shipment timely.

Details are as below. Please call me at [protected], else write to me at nikunj.[protected]@gmail.com
Thanks,
Nikunj

Sub Order ID 6632118
Product Name Samsung Galaxy S3 i9300 Mobile Phone (Pebble Blue) with 16GB
Seller Name bumper_sales Glazers Exorts (India) Pvt. Ltd.
Courier Aramex
Tracking Number [protected]

rbhardwaj.9015

from Delhi, Delhi

refund Money

Pls refund my money Because I have purchased T shirt on Your Website But Product Quality Is Very Bad So You Change My Product & Other Wise Refund My Payment AS Soon AS Possible Rahul Bhardwaj Mo. [protected]