[Resolved]  Vodafone — Unwanted facilities and Deducting money without information

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in AP(Prepaid Mbl No:[protected]).Y/day evening(6pm) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number ([protected]), reg. this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Also pls note that suddenly my balance become minus balance. I am using this connection only for my official purposes and I don't like any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number(pls note the Govt order reg. this).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your South India Business. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.

Regards,
A.C.BIJI

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in Delhi(Prepaid Mbl No:[protected]).Yesterday evening(3.58pm) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number (111), regarding this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Also pls note that suddenly my balance become minus balance. I am using this connection only for my official purposes and I don't like any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number(pls note the Govt order reg. this).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your North India Business. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.

Regards,
pankaj madan

The same thing happened with me on 8-2-2008 on my vodafone no [protected]

i seriously agree with the above complain. i dont know how but one day all of a sudden i received a msg frm vodafone stating that my cricket subscription has been activated but i did not register for any such services. and for this unwanted service, they even deducted 100Rs. this also happened with another friend of mine who is also a vodafone customer. and when i contacted customer care in this regard,they said very rudely that it must have been my mistake. i can assure that the time they told me the service was activated , i was in college and my cell was switched off. they have made it a business to rob people of their balance by providing them with unwanted services. and also irritating their customers by calling unnecessarily. some action must be taken against these service providers.

Vodafone — Unwanted facilities and Deducting money without information

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in Calcutta(Prepaid Mbl No:[protected]).Today as a called the Customer Care after recharging for 167 and after that 99 rs. the talk time i was suppose to get was 60 Rs. I got only 20, when i called the customer care in Kolkata a CE named Sujit picked up the call and said, 40 Rs. is deducted cause on the 5th of Febuary 08 i have activated a caller tune in my number and deducted around Rs.40/- from my mobile’s account. Pls note that I didn'tI activated the caller tune,When i told them that i recharged today itself,he dint dint listen and so i asked for supervisor( Sanjeev Singh), He also gave me the same information,and was very very adamand and arogant,I was a Hutch customer for a long time and now i am planning to change cause of extremely poor service by Vodafone......

Vodafone is the worst network. They always send unwanted message and make unwanted calls. All are from Vodafone only not from any where. then they are telling to activate a service to avoid this kind o[censored]nwanted things for a charged service, obviously :-(

Hi, I agree with you. This is bloody worst service in world. I have been in many part of world , but never seen such poor service. Customer care personnel drink in evening and dont have sense of talk. many times this happen that u carry on listeninig options but never get to talk to customer care.

I belive they have kept all personnel who are totally uneducated .

I REQUEST U ALL NOT TO OPT FOR VODAFONE. Be without mobile is better to get vodafone connection.

Dear Sir,

Pls note that I am a Vodafone Prepaid Customer in Maharashtra (Prepaid Mbl No:[protected]). Few days back a message from Vodafone appeared in my mobile that I am activated a caller tune in my number and Rs.30 has been deducted from my mobile’s account. Pls note that I didn't asked for this service.

Tarasankar Mahata

To,
India consumer complsnit
India.
Subject:- Complaintig to my telecom company for sending me advertiseing sms on my cellphone.
Sir,
I am customer of Airtel company of M.P. region my number is [protected].
I subcribe on DND servise in last few months before, my NDNC. on 27/08/2007 and registration no. is w[protected]. After this I get commercial message of an company “Youmint.com” who offers me to join. The company know my name, I donot know how they know my name.This messege I received on10/04/2008 at 16:13min. And an another call from ICICI bank I received on 13/04/2008 at afternoon time for unwanted giving me new policies detailed. Because of this I m very shock that companies calling me they know my full detailed. I am very upset because of this unwanted call and messeges at my working time. I have want to claim on the airtel company. And you take a strong action against the telecomm. Company for this works.
Kindly grant my problem and make feedback to me. Thanks


Date- 14/04/2008

Yours truly,
Ishan Jain
Add.- Ward No. 13, OBAIDULLANAJ
District- raisen (M.P.) 464993
Ph. No. [protected]
Email.[protected]@rediffmail.com

Hi,
Myself Kailash Narayan Vimal from Triple Point Technology Pvt. Ltd., Bhau Patil Road, Pune IT Park, I had filled up the form for two connections on 15 -April 08, number provided by your executive are [protected] and [protected] and still waiting for activation.

If this kind of services is provided by you than why i choose you, i must go to other service providers and i will do free advertisement for you, for this kind of service.

Regards,
Kailash

dear sir
Pls note that I m a Vodafone Prepaid Customer in chennai(Prepaid Mbl No:[protected]).In daily i got more call from custmor care(IVR calls) related to ring tones, offer & greetings, which it is more disturbing my mind so please avoid this calls to me.


Regards,
yogeswaran.n

dear sir
Pls note that I m a Vodafone Prepaid Customer in chennai(Prepaid Mbl No:[protected]).In daily i got more call from custmor care(IVR calls) related to ring tones, offer & greetings, which it is more disturbing my mind so please avoid this calls to me.

i got more calls from banks, insurance & shop related to loan, mutual fund, &etc...this is more disturbing my mind.
please avoid to give my numbers to others(your client)...

Regards,
yogeswaran.n

iam a vodafone customer since last three years iam fed of all unwanted calls from vodafone for caller tunes and unwanted messeges and usually my lot of time my amount is deducted.i request the concerned authorities to do the need full as soon as possible. my mdn no is [protected].

Hi My self I am rajasekar, Caller tunes, cricket SMS and Some other paid services, is the best business and easily cheat the coustomers, I too Face the simillar problem three month before and i fight with vodafone almost one moth to get refund, I will explain My experience with this Vodafone,

I am working in mumbai past 8 months when i came to mumbai that time i saw the add of Rs.1 STD facilities for that i took vodafone connection, Oneday i received one call (Automatic call from vodafone) only 1 minutes, this call regarding callertune, so i simply disconnect the call, then another 5 minutes i received 3 messages like" your caller tune is activated" and " choose your free caller tune song'' like that, then i checked my balance this time its negative, i really shocked and i contacted coustomer care through 111 service, they replied simply like" you first deactivate the caller tune by sending SMS and again you contact us, we will guide you for revesal o[censored]r amount", i also did same think but now the SMS for deactivating caller tune Rs.3 they deducted .Then again i contacted, they replied" We will check ur account and if your request this caller tune activated then we cannot do anything, suppose the mistake is in our side we will reverse ur amount with in 48 hours" like that, Then i was waited 48 hours, no response, so i again called This time also same reply, again i waited 48 hours...like this way 4 time coutomer service peoples are cheated, This time i send a mail to coutomer service and i called 111 voice coustomer service, now they replied" With in 48 hours your amount will be credit in ur account" like that but no response, then again i called same reply with in 48 hours, then next day one lady from coustomer care, she called me and she told with in 48 hours...like that
but no improvement

I fed up with this service, I was very agryly called to 111 this time i said i wont talk to you (Employees), i want to talk to ur head..they will connected, this head also replied same thing.. then i didnt give any respect to him and i scolded like " do u are all thinking i am a fool, ur coustomers are all , this are all good job, "like that, but he cooly replied with in 48 hours... now also no resonse,

Then i planed to send one more mail, "I am going to register complaint in court if you are not giving proper response" like that
and try to call the coustomer care 111, Now they simply disconnected my call, then again i tried this time also disconnected, so finally i found, they r thinking me as fool and they r claver, so next time i used my friend number and i contact the coustomer care executive through 111, this time also same 48 hours reply ... but i recorded this voice...

2 days after i send a mail and i called again, This time they openly told " For your request only this caller tune is activated, so no refund, " like that, then i asked, " What kind of record you have ", he replied " we have your SMS request and call request", like that, then i asked " can any time any where you can show this request SMS and call record", like that
HE replied, " yes, we collecting that record",
Finally i replied, " see Mr. I recored all the conversation between you and me in my mobile phone, I will register My complaint to consumer court, I know your name and you will come to court and give statement as it is", like that...
Now i have the record of mails and voice record...
I send one more mail and cc with my lawyer to vodafone...

Next day My amount Rs.30 will credited in my account ...
But still now i didnt get Rs.3 for deactivating SMS charge...

As per my Point, This service providers and all emloyees are INDIAN's but Directors or Owners not OUR national people.

INDIAN's will try to cheat Other INDIAN's
Businuess people think only their profit but what was our government doing, Where is our Telecom Regular autority doing, Where is our telecommunication minister and department, What he is doing?
This is obsolutely OUR nation problem, Useless peoples are in telecommunication ministers and telecommunication department heads...
Then Consumer court ?!?!??!?!??!?!?!?!?!??!?!?!?!??!?!??!?!?!??!

Regards,
A.L.Rajasekar
Useless indian

I am vodafone postpaid customer mobile no [protected].
I have call on voice chat number but the opposite person is not coming on the line and i was waiting for 8 to 10 minutes and this vodafone company is charging 2Rs per minute to call on this number.

When i made a complaint regarding this on 111 and visited to the gallery they are like we cant do anything in this is this kind of services they are giving to a customer.

I think this kinds of company should be out from the market and there licienced should be freezed.

Hi
I purchased a new sim ( [protected] )...got message frm ur side that u didnt get my address proof ...i submitted again the address proff and all ... i wanted to talk on customer care but no body is picking up the line ... this is the worst thing i saw ... no responce at all ... my outgoing facility now blocked ...i can submit my address proof on ur email ...pls give me the address and start my service ...i will be grateful ... where i submit my document i don't know and i m not a dealer .. is there any good responce or help for me ...pls tell me soon .

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in Delhi(Prepaid Mbl No:[protected]). Month of May I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.50/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number (111), regarding this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. And this month i seriously agree with the above complain. i dont know how but one day all of a sudden i received a msg frm vodafone stating that my voice chat subscription has been activated but i did not register for any such services. and for this unwanted service, they even deducted 30Rs. this also happened with another friend of mine who is also a vodafone customer. and when i contacted customer care in this regard, they said very rudely that it must have been my mistake. i can assure that the time they told me the service was activated . they have made it a business to rob people of their balance by providing them with unwanted services. and also irritating their customers by calling unnecessarily. some action must be taken against these

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in Ludhiana(Prepaid Mbl No:[protected]).May 30 evening(3.58pm) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.30/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number (111), regarding this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Also pls note that suddenly my balance become minus balance. I don't like any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number(pls note the Govt order reg. this).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your North India Business. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.

i am a emplaoyee of vodafone for 2 months in tvm branch as sales executive under ranjit r (03109) but they didnt pay my salary and push me off from the company.so plz note voadafone career is a trap

Mobile sim vodafone no. 9886299704 — caller tone

i didnt opt for caller tone and they on their own wish put some random tone on my mobile and also charging 30/ per mont.. and they keep on calling me in a language which i dont understand...