Sub: Problematic air conditioner
We had purchased an air conditioner on dated 24/03/2008, from m/s national electronics gallery, azamgarh. (Copy enclosed)
After about 20 days of its installation it started giving trouble by blowing hot air after 10-15 minutes after start.
After several calls & visits to the dealer a mechanic arrived, looked into it and went away saying that voltage is not proper at our end. We tried to explain that the stabilizer is for this purpose only & other air conditioners in the house are connected with the same power line. We then also changed the stabilizer from the same dealer, but AC kept running badly
After numerous calls & visits to the dealer, the dealer provided us the Toll free no., on which we lodged the complaint no. VAR0301090042 of the hot air & forming of ice in front grill.
Again several mechanics came & went, but nothing happened.
On dated 23.01.2009 Mr. A Aziz, mob no. 9839033321, finally carried the air conditioner away to his workshop.
Then whenever we called Mr. Aziz, he informed us that the required spare is in transit or the AC is being checked by running at his workshop.
Then we called on the toll free no. on dated 10/01/2009 & on 03/02/2009 for returning of the ac after service. Nothing happened.
Then again we registered a complaint no. VAR0402090241, then also nothing happened.
Several days after the second complaint, the AC was returned & on checking it we found that the problem of freezing ice was not there but after a few minutes, the cooling gets stopped.
Then again we called the toll free no. & the dealer & registered complaint no. VAR0903090057 and called Mr. Ashish (service head-VARANASI) on mob no.9793529995 regarding the same problem. Then the mechanic arrived on 13/03/2009, saw the AC & went away saying that he will be back to carry away the AC for service again.
And today at 9.30 in the morning the mechanic has arrived to take the AC for service again.
As of now, after several complaints we are still facing the problem with the AC.
Dear Sir, as we are fed up of this kind of service, & this piece seems to be having some manufacturing defect, which after numerous visits the service persons are unable to rectify, we request you to arrange to replace the AC.
We hope that this mail is taken in the right spirit & arrangements are made for the replacement of the unit, failing which we do not have any other option barring legal recourse.
Contact no. 9369112344