Videocon Industries Ltd. — authorised customer care not caring
Many of the consumer durables that we use are from VIDEOCON. As they have not given any trouble we were very happy and recommended the same to many. Now that some of them like the washing machine which we use regularly started giving trouble, we wanted it to be repaired and serviced only by the qualified and company appointed technicians. After a lot of searching we found that SMART SERVICES near Shoppers' stop, Begumpet, Secunderabad is the authorised service center. My problems started from March ending when i first contacted them. After repeated phone calls and personal visits, one representative came and said that the company vehicle will come and collect the machine to be repaired.
Even after 21/2 months it was not attended to. I have spent more than 400/- on phone calls alone. Had I spent the same amount on a local mechanic the problem would have solved. I am really unsatisfied with this kind of treatment meted out to the customers.
The problem is also due to the wrong design. As the rat guard is not present, all the wires and pipes were bitten away by rats.
I sincerely hope that you will take up this matter and direct your authorised service center people to help me out and do the needful.
Thanking you in anticipation. Kindly ack. this mail.
[Mar 31, 2014] Videocon Industries customer support has been notified about the posted complaint.
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