[Resolved]  Vodafone / Mobile Communication — Auto dialler service with out confimation to subscriber

Dear Madam/Sir,

I am forwarding the communication about the complaint between me and vodafone care team.

1. Firstly I thank you for your email dated 18/01/10 regarding Vodafone Radio service and DND service.

You have deducted radio service charges Rs 50/-per month from Jan 2009 to Dec 2009 . I came to know in Dec 2009.After it I have written to Vodafone .I want the refund of such amount .

2. I agree with you the auto dialler is an auto generated call for information on latest promotions and their subscriptions. Services activated through auto diallers are exclusively on subscribers request and does not involve any kind of manual intervention.

But there are some problems in your system needs urgent rectification are follows -

(a) you did not mention the time of these calls or any time at mid night.

(b) Have your system reconfirmation that you have opted for such service and you will be charged by such amount .

(c) Why your system is so rigid only for sms reply ? Why you and yr technical expert working on other forms of requests like phone ,Fax and email?

(d) Why you need 45 days for DND service to stop?

3. I am sure your service are not satisfactory and you can disturb any body at mid night for yr promotional call it is fair .

4. I know that Vodafone Care Team may not be technical expert or engineer but i want this my email must be put up to your Directors and CEO to decide and I am expecting a solution for other subscribers also they do not know what to do and where to go ?

5. I have served 36 years as a technical officer .I want the answer from your experts in this field .

Copy to -

1. CEO Vodafone

2. Board of Directors

With warm regards
Bijendra singh








[protected][protected][protected][protected]
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Mon, January 18, 2010 6:06:18 PM
Subject: [protected]>>urgent attention [REF:[protected]]


Dear Mr. Singh,



Thank you for your email dated 15/01/10 regarding Vodafone Radio service and DND for your Vodafone number [protected].



As per your email, we would like to inform you that auto dialler is an auto generated call for information on latest promotions and their subscriptions. Services activated through auto dialler's are exclusively on subscribers request and does not involve any kind of manual intervention. We request you to deactivate VF Radio service for your Vodafone number [protected] through SMS.



Please send deactivation SMS as "CAN MS" to 144 (toll free) for Vodafone Radio.



We confirm that DND service has been activated on your Vodafone number [protected].As per National do not call registry. DND process takes 45 days time for complete restriction of promotions.



In case you need further help, please do call or email us. We will do our best to help you.





Happy to help,



Rashi Khandelwal

Vodafone Care Team



Contact numbers

Vodafone Care: 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)



Fax: +91-([protected])

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.com
Sent: 15-Jan-2010 19:42:05
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: Re: [protected]&gt;&gt;urgent attention

Dear madam/sir,

1. The written text as email is known consent of subscriber and presentable document .You must be able to full fill his/her requirement . If you people don't have such thing in your system it misguiding feature .

2. I do not trust your any auto dialler feature ,in my concept it is cheating nothing else .Now I will not send any sms for any thing .I will communicate with email only .if you people can not do it is your problem and solve at your end .


3.Lastly i am requesting to you peoplepls deactivate all promotional / business offer call or sms with immediate effect .

4. What is your help desk or so called customer service you need 45 days to deactivate DND services .

5. There is no doubt yourB customer service is very poor and nothing happy to help B .
B
with warm regards
Bijendra singh
B
B

________________________________
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Fri, January 15, 2010 6:17:52 PM
Subject: [protected]>>urgent attention [REF:[protected]]


Dear Mr. Singh,
B
Thank you for your email dated 14/01/10 regarding Vodafone Radio service for your Vodafone number [protected].
B
As discussed, we would like to inform you that the services of Vodafone Radio can neither be activated nor deactivated from our end. These services have been activated by the user via auto dialer by pressing 5 as acceptance. Hence, the balance deduction for your Vodafone number [protected] is valid and authentic. We request you to deactivate the services from your Vodafone number [protected] in order to avoid further periodic charges.
B
Please send deactivation SMS as "CAN MS" to 144 (toll free) for Vodafone Radio.
B
As per your request, we would like to inform you that DND service has been processed on your Vodafone number [protected]. DND service will be activated within 45 days as per process. Hence, promotional calls/ SMS will stop after 45 days from date of activation i.e. 16/01/10.
B
In case you need further help, please do call or email us. We will do our best to help you.
B
B
Happy to help,
B
Rashi Khandelwal
Vodafone Care Team
B
Contact numbers
Vodafone Care: 111 or +91-([protected])
(Toll free from Vodafone mobile phones within the home network)
B
Fax: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 14-Jan-2010 10:09:52
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: urgent attention

Dear sir,

1. I am Capt Bijendra Singh . My mobile no- [protected]

My address - 2, Ram Krishna Puram , American gate , Achnera Road , Bharatpur ( Rajasthan )
Ph[protected]

2. Today i have recd a msg from vodafone Rs 50.00 will be deducted on 16 Jan 10.it was also deducted last month ie Rs 50.00 from my account .

I am not using any radio facility and never applied for such then why vodafone is deducting extra Rs 50.00 for what reason?

3. you can check your records and pls esure that it is not deducted in future .you are also requested to refund all amount which was deducted in the past without my knowledge. Otherwise I will report in consumer forum .

4. I am waiting for your early response .

with warm regards
Bijendra singh



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