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Vodafone |
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30 Reviews
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anand4683
on May 29, 2012
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Network Issue
hi this is Anand,
I have lodged a complain with Vodafone Customer Care, In month of Feb, 2012 regarding Network Issue. They had given given me confirmation that time that my problem will get resolved in 25 days. Its going to be 4 months now, but as on date, there is no improvement in services, on top of that Vodafone executive says keep on calling all we can do is just register problem and if you want to waste your time just keep calling and also they were rude with their Behavior.
regards
Anand
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 29 Comments |
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I am having bad signal from vodafone...Despite complaing this for 5 times in last ten days the only response i got was a cheating sms from vodafone saying that the issue is resolved whereas it remains the same...The shocking thing is that i got a bitter response from the customer care excutive who pickup the call ... He disconnected the call despite of my request ..This is reall shocking that paying the money in advance for a phone service and receiving no service with shocking response from the comany...
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I'm using an vodafone CUG no for the last five months. i have problems like call drops and cross talks. when i call the customer care, they had taken a request 45 days ago and still whenever i call and remind them. they are telling the complaint is still open and will solve the issue in another 2 days. but still i'm facing the trouble because of this. since i have registered this no for my most of official purpose and given this no to most to my friends. i'm finding hard to migrate to other services.
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Hi,
I totally agree that Vodafone customer care is totally useless when you put a complaint for Network related issues. I have also felt the pain of fighting long lost battles with Customer Care to get proper network around my residence area (by the way I stay in HSR Layout, Bangalore and not in some deserted place).
It took them around 4 months to call me and ask what is the problem with the network (mind you in this 4 months I have called the customer care almost once in every week).
Finally I told them I will drag them to Consumer Cort if my problem is not resolved they took some action and resolved the network issue.
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I have been complaining since more than a month about network issue at my place, n no. of times, and every time I was given a 48 hr time for the complaint to be rectified. Now almost all the call center associates, and their supervisor's also know me by name and my issue, but till day whenever I call I just get a consolation that it will be listened to within 48 hr's, but nothing has happened till date.
The last complaint no. 943188726
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There is no response to the complaint on Network that i have been giving on. I have been following up with Voadafone Bangalore almost every month. And every month i get a call stating that yes there is problem they are working towards the same, Funniest part today i get a call and the person was so rude that he just kept the phone down when i was speaking to him. I am feed up and would suggest all not to use this connection at all. I am forced to use this connection reason being i am holding this connection for the past 9 years. I am so sorry for the state of this, my number 9886192699
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My work place is in Madiwala, Bangalore. From monday(26.04.10) in my office no body is able to receive and dial the calls, its a serious network issue because from other places of Bangalore everything is working fine but not from this area.
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I am having a real bad signal...I stay in Bangalore and sometimes signal goes completely and the customer care executives don't respond to the calls properly...what am I expected to do ??????
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Hi,
My name is Navneet Singh and my vodafone no is 8886434569. I work in HITEX City and i am facing network issues from past 3 days. Also, i have registered one request on the same with vodafone.
Could you please let me know the reason for the network issue and when it is going to be resolved.
Please take this on priority.
Thanks
Navneet Singh
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Hi,
I am using Vodafone from past 2 years and didnt face any issues with them. But all of sudden from past three months I am facing Network Issues in my area. I have called Customer Care around 5 times and gave complaint and the only answer I get is please wait for 4 days and your problem will get resolved. But unfortunately that 4 days never comes. As I am not getting propoer response from CC I have sent an email to corpcare.chennai and the worst part is they will reply only after 2 or 3 days for any mail.They have asked me to wait for 10 days and today they sent an email stating that they can not do any thing in this issue in near future. Most of my calls are getting disconnected in between and I am simply paying the bills.
After this mail I have decided to switch my connection to another provider and to my surprise they have blocked the porting message from my number. I am getting "Hi! You have entered the wrong keyword. Please enter the desired keyword and SMS to 1900" even after sending the message in the correct format.
Could any one please look into this issue and get this resolved.
Regards,
Pradeep Kodali
9962551368
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Hi,
I have registered LOT of complaints from past one and half month. You can check the complaints details for my number in your system. Whenever I call your CC for update, I use to get the answer it is escalated to next level and they want me to wait for next one week or 10 days till the last mail I received from Corpcare (posted below) that to even after follow-up.
"In continuation of our email dated 01/06/11 expressing your concern regarding the network coverage for your mobile number 9962551368.
Keeping customer requirements in mind, we have planned systematically to ensure that our network is among the best in the country.
However, your place of residence falls in an area, which we cannot cover in the immediate future. We regret the inconvenience caused to you in this regard.
Kindly find the docket number 176943162 for your reference."
I have sent an email on 26th May and got response on 11th June. This is what your response towards any request from customer??????
After this mail I planned to switch over to another provider but unfortunately I am unable to get UPC number. I have tried the same format which you have provided for PORTING but still I am getting the same error message. Can anyone from your team call me???
Regards,
Pradeep Kodali
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Without providing any resolution how can I provide the feedback???
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Hi,
There is no network coverage in Pratappurra area (PMG office ,DoP) Agra UP since morning.
Mobile is showing network but there is no outgoing or incoming facility sice 9:30 in morning till now.
We any call is made auto voice is responding on each and every number that "that is out of reach" which is impossible.
Kindly suggest.
Regards,
kulbhushan
9654383883(vodafone delhi)
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I just sent an SMS to 1900 from my Vodafone chennai number to get UPC for MNP into Aircel.
I am getting the reply: "Hi! You have entered the wrong keyword. Please enter the desired keyword and SMS to 1900" even after sending the message in the correct format.
I sent the SMS in the format PORT 996XXXXXX7, but they did not accept this message. What a stupid operator Vodafone I am dealing with. I am sure they are not going to give back Rs. 1 they have charged me for sending that SMS. Yet another reason for me to HATE VODAFONE. They want to leach last bit of money from customers even when they want to port out.
Tried to call 198 complaint service of Vodafone, before the ring could get through, I went out of signal. If I can't get signal even in the best location for Vodafone in my home, why the heck am I going to continue with them.
I HATE VODAFONE
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second time I tried from a Motorola phone. Again same message from Vodafone. Another Rs. 1 stolen from my by vodafone.
I HATE VODAFONE.
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Third time I tried using the same SIM in a Nokia phone. same message from Vodafone. Another Rs.1 stolen from my by vodafone.
I HATE VODAFONE.
After calling 198 complaint number of Vodafone, I got a reply to try again after few hours.
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I am using Vodafone number 9886704591 from past 8 years , I have network issue at my Home , I hardly get the connectivity on my Phone ,I am chasing Vodafone customer support from past 4 months. every time they say it will fixed in 10 days. But it never gets fixed. I am really frustrated with the service Vodafone provides.
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Hello Sir/Madam,
We wish to inform you that we have put forth the issue to the concerned authority and our network team will check on the same. Please be informed that it will approximately take 10 days for our network team to do the needful. For any further assistance please write to us at vodafonecare.kar@vodafone.com Happy to help!
Kind Regards,
Vodafone Customer Care, Karnataka
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I have also been facing this issue. The connection works perfectly fine every where, but at home there is absolutely no signal. When trying to serach signal manually also, it shows every other operator in Bangalore - Tata Docomo, Airtel, Aircel, BSNL, Unitech, Idea, Spice...but no Vodafone connection. My number is 9886552373. I stay in an apartment close to Mantri Woodlands, Bannerghatta Road, Bangalore. I have been staying here for almost 2 years, and never had this issue earlier. Not sure what to do with no connectivity in my phone.
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Hi Bhaskar,
Our network team is looking into the matter and will get back to you at the earliest. Please email us at vodafonecare.kar@vodafone.com for any assistance in future or you can also register complaints on our toll free number 198.
Regards,
Vodafone Customer Care, Karnataka
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Hello Anand,
Please share your number here http://bit.ly/KplpvL and we'll get back to you soon to address your concern.
Regards,
Vodafone Customer Care
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