[Resolved] Vodafone — Network Issue | |||
hi this is Anand, I have lodged a complain with Vodafone Customer Care, In month of Feb, 2012 regarding Network Issue. They had given given me confirmation that time that my problem will get resolved in 25 days. Its going to be 4 months now, but as on date, there is no improvement in services, on top of that Vodafone executive says keep on calling all we can do is just register problem and if you want to waste your time just keep calling and also they were rude with their Behavior. regards Anand Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Nov 21, 2011 Vodafone India Customer Care's response Hello Senthil Kumar, Thanks for writing to us. We are still not able to reach you on the given number. Please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Tamil Nadu Verified Support Jan 10, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We wish to inform you that we have put forth the issue to the concerned authority and our network team will check on the same. Please be informed that it will approximately take 10 days for our network team to do the needful. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Karnataka Verified Support Jan 21, 2012 Vodafone India Customer Care's response Hi Bhaskar, Our network team is looking into the matter and will get back to you at the earliest. Please email us at vodafonecare.[protected]@vodafone.com for any assistance in future or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Karnataka Verified Support May 29, 2012 Vodafone India Customer Care's response Hello Anand, Please share your number here http://bit.ly/KplpvL and we'll get back to you soon to address your concern. Regards, Vodafone Customer Care Verified Support Nov 29, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Kindly share your current and alternate contact numbers at http://bit.ly/Utu3hk so that we can address your concern soon. Regards, Vodafone Customer Care. Verified Support Dec 05, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We are looking into your concern and will get back to you with an update in 24 working hours. Regards, Vodafone Customer Care. Verified Support Jan 28, 2013 Vodafone India Customer Care's response Hello Sir/Madam, Subject: Network Issue Please share your current and alternate contact numbers with us at http://bit.ly/WkktOo We are keen to assist you with your concern. Regards, Vodafone Customer Care. | |||
 47 Comments | |||
Comments
Hi
My name is Abhishek and I am using Vodafone network, but since I move to my new house at Althan I am facing network problem. And I have complained many times, on 20 may 2013 I spoke to Viram Raval to complain for my network issue and booked my complain as he said. But when I called back today on[protected] regarding action been taken for my complain or not but I was been told that my complain was never been registered. Which is absolutely shocking. Same thing happens to me before two weeks when I complained. It's terrible to speak on 198 and register our complain. It's clearly looks like no one care when u dial on 198 for complain.
My name is Abhishek and I am using Vodafone network, but since I move to my new house at Althan I am facing network problem. And I have complained many times, on 20 may 2013 I spoke to Viram Raval to complain for my network issue and booked my complain as he said. But when I called back today on[protected] regarding action been taken for my complain or not but I was been told that my complain was never been registered. Which is absolutely shocking. Same thing happens to me before two weeks when I complained. It's terrible to speak on 198 and register our complain. It's clearly looks like no one care when u dial on 198 for complain.
Dear Sir/Madam,
I am using Vodafone number 9916742*** and I registered a complaint on 8th July ( Complain No. [protected]) with Vodafone regarding network issue, And your colleagues promised that it will be resolved within a week.
Vodafone is forcing me to change the operator, Its not a good idea to change a operator as I am Vodafone customer since last 5 years.
Their network colleague confirmed that there is no signal of vodafone @ my house.
I tried to contact Vodafone but they say after 4 months they will solve this problem and I know again after 4 months they will have same response.
Please let me know what should i do?
I am satying at below address.
Koramangla-1st Block
Banglore-5600034
Regards,
Saurabh
I am using Vodafone number 9916742*** and I registered a complaint on 8th July ( Complain No. [protected]) with Vodafone regarding network issue, And your colleagues promised that it will be resolved within a week.
Vodafone is forcing me to change the operator, Its not a good idea to change a operator as I am Vodafone customer since last 5 years.
Their network colleague confirmed that there is no signal of vodafone @ my house.
I tried to contact Vodafone but they say after 4 months they will solve this problem and I know again after 4 months they will have same response.
Please let me know what should i do?
I am satying at below address.
Koramangla-1st Block
Banglore-5600034
Regards,
Saurabh
Hi, this is pravin parmar
I am living at Bhaynder -east narmada nagar by Blossoms high school.
We have issue of Weak Signal in Our primises and FLAT.
We need to Stand in window for calling or talking.
internet is not accessible in my flat.
We are suffering from last one year and complaint raised twise through IVR and Care center.
I have not Window Phone but this is not useful whre i am living.
I am seeking immidiate service. and have a faith in Vodafone.
I am living at Bhaynder -east narmada nagar by Blossoms high school.
We have issue of Weak Signal in Our primises and FLAT.
We need to Stand in window for calling or talking.
internet is not accessible in my flat.
We are suffering from last one year and complaint raised twise through IVR and Care center.
I have not Window Phone but this is not useful whre i am living.
I am seeking immidiate service. and have a faith in Vodafone.
my area Internet speed very slow I call costumer care comlint registered but no action costmer care my comlint not responsible vodafone costumer care my area 1month after no action In Vodafone 2g/3g no speed net my place kerala kozicode (district) parakadavu (vi) puliyave (po) 673509 (pin) chekiyade. my area issue tower place vishnumangalam
On Sunday, 22 February 2015 3:23 PM, Mihir Mehta <[protected]@yahoo.com> wrote:
Hello, I appeal to Consumer Court to look into this topic.
I have 5 number of VODAFONE. I complained on[protected] complain number : [protected] this guy told me he solve our network problem like call dropping, internet and all. We can not open Google page in any of the phone I think Google is 1KB page on internet .
After 2 days[protected] on 2.10 p.m. I called from [protected] number on first round lady operator made me fool .she told me tell me all your numbers, I did then she told me hold on I am transferring your call to technical team. After waiting 10 minutes she told thank you we taken your complain and will check on it???
Is this your technical team??? I forced her to transfer after another 5 minutes I am lucky to get chance with Mr. Shahrukh who is owner of Vodafone he is not ready to listen my issue he told me we will check and let you know but when??? They do not have answer. He cut my phone . Again I called in customer care where One guy picked up I told to transfer to Mr. Shahrukh, he told me ya sure after waiting for 5 minutes he told me that your complain will resolve in 7 working days as technical team told him.I told transfer to any senior officer he did I waited for 23 minutes then call cut by VODAFONE.
Again I call I met Mr. Mayur on call I told him transfer my phone he did in 5 minutes and my call disconnect. Again I call again Mr. Mayur I told him same but he asked me tell me your number I did, then again he asked me tell me what is your problem? I told please transfer my call to any senior. please.He then transferred after 5 minutes and call dropped what a network Again I called Mr.Izaz he asked me I told please transfer my call to Senior officer.I got transferred to Manisha who is Owner of Vodafone.She is truly very rude and third class in talking very lower level language she is using . She do not know anything .She told me in my complain [protected] they did not mention any number.Wow these means these people openly making fool .
Mr.Shahrukh also made me fool. Manisha she was talking very loudly she did not ready to hear what customer want to tell.At last she told me wait for 24 more hours we will check and let you know after hearing all these for 15 minutes and you will get same answer.I do not think these people never change.What a senior people team have Fraud Company VODAFONE.
I want to know if there is problem in network why Rs 76 deduct in 3 minutes??? My net plan was over by mistake it got on within 3 minutes Rs.76 deducted. I show there was 3G network was on. When I recharge for 2G I can not open Google page or whats app but in 3G its going full speed.Do not you think you are making people fool in India??? In 3G you can provide good service while in 2G you can not??????? Another thing that on my [protected] they deduct Rs. 76 for internet my balance was Rs0.002 after call in customer care 2-3 times my balance was Rs.-0.98. I do not understand logic behind this .
1. you put customer call on hold for 5-10-25 minutes and you also charged for per minutes of waiting time??? Are you people in phone service or in "AUTO RIKSO" Sector ask your self cheaters.
2. If your people do not have manners, do not know how to talk, then please shut your company.
3.One customer called 10 times in customer care but no reply from other side wow great Cheater Company of India.
I requested to Maharashtra Consumer Court please look into this topic punish these all people. I requested you to hear all my calls then you came to know how they behave on call with customer.my number from which I did call. [protected].
If these problem did not solve will sue you in court. I am also planning to change in other network but first fight with you in court.
Regards, Mihir Mehta. [protected].
Maharashtra consumer helpline <mah.[protected]@gmail.com> wrote:
Please wait at least for 1 week for response
from the Company. Please remind us after lapse of 1 week for sending reminder.
Maharashtra
State Consumer Helpline
CGSI.
As per our last conversation I an sending you reminder . I got call on Wednesday that one technical person will visit my home but no one came till today. No seniore person or any other executive called me regarding my issue. I think more than 10 business days gone no one had replied me . Its my request to you to take some action otherwise I have to put some pressure through my media source as I am in media (Prime focus). I can raise these issue as I have every evidence with me.This people does not have any respect for their customers.Waiting positive reply from you.
Regards, Mihir Mehta.+91 [protected].Sent from my Sony Xperia™ smartphone
Hello, I got call from Fraud Company regarding my complain of yesterday from these number : [protected] . She did not know anything about my problem and she was started asking me tell me all your number and tell me your problem and all. I do not understand that VODAFONE Senior people are on leave or they are busy in doing their household work??? They do no care about customer who called more than 10 times in customer care. Another thing Manisha Senior of Vodafone she what wrote I do not know as I got call in the afternoon on moday she told me she did not know what Manisha wrote. Wow nice communication in VODAFONE. I am giving warring only call me after check all my information and track my all calls and hear what VODAFONE Fraud company's executive using language with customer. A person who has all authority he / she can call me. I have 5 number of VODAFONE each number facing same problem . Regards, Mihir Mehta. 91 [protected].
Maharashtra State Consumer HelplineCGSI.If you need further guidance regarding legal recourse you may visit CGSI office with prior appointment on telephone 22621612 / 22659715. [protected].Consumer Guidance Society of India"J" Block, Azad Maidan, Mahapalika Road, Opp. Cama Hospital, Mumbai - 400 001
It seems that the complaint is pending since very long time. CGSI has also tried to intervene but we regret to note that the company has not given satisfactory resolution.
Further we recommend that you file a case in Consumer Court as no other option seems to be open now. The procedure of filling a case in Consumer Court is attached with this email.Maharashtra State Consumer HelplineCGSI
Wow Vodafone is not ready to hear anything from Consumer Court Of India. Wow Is this an Indian Company ?
Hello, I appeal to Consumer Court to look into this topic.
I have 5 number of VODAFONE. I complained on[protected] complain number : [protected] this guy told me he solve our network problem like call dropping, internet and all. We can not open Google page in any of the phone I think Google is 1KB page on internet .
After 2 days[protected] on 2.10 p.m. I called from [protected] number on first round lady operator made me fool .she told me tell me all your numbers, I did then she told me hold on I am transferring your call to technical team. After waiting 10 minutes she told thank you we taken your complain and will check on it???
Is this your technical team??? I forced her to transfer after another 5 minutes I am lucky to get chance with Mr. Shahrukh who is owner of Vodafone he is not ready to listen my issue he told me we will check and let you know but when??? They do not have answer. He cut my phone . Again I called in customer care where One guy picked up I told to transfer to Mr. Shahrukh, he told me ya sure after waiting for 5 minutes he told me that your complain will resolve in 7 working days as technical team told him.I told transfer to any senior officer he did I waited for 23 minutes then call cut by VODAFONE.
Again I call I met Mr. Mayur on call I told him transfer my phone he did in 5 minutes and my call disconnect. Again I call again Mr. Mayur I told him same but he asked me tell me your number I did, then again he asked me tell me what is your problem? I told please transfer my call to any senior. please.He then transferred after 5 minutes and call dropped what a network Again I called Mr.Izaz he asked me I told please transfer my call to Senior officer.I got transferred to Manisha who is Owner of Vodafone.She is truly very rude and third class in talking very lower level language she is using . She do not know anything .She told me in my complain [protected] they did not mention any number.Wow these means these people openly making fool .
Mr.Shahrukh also made me fool. Manisha she was talking very loudly she did not ready to hear what customer want to tell.At last she told me wait for 24 more hours we will check and let you know after hearing all these for 15 minutes and you will get same answer.I do not think these people never change.What a senior people team have Fraud Company VODAFONE.
I want to know if there is problem in network why Rs 76 deduct in 3 minutes??? My net plan was over by mistake it got on within 3 minutes Rs.76 deducted. I show there was 3G network was on. When I recharge for 2G I can not open Google page or whats app but in 3G its going full speed.Do not you think you are making people fool in India??? In 3G you can provide good service while in 2G you can not??????? Another thing that on my [protected] they deduct Rs. 76 for internet my balance was Rs0.002 after call in customer care 2-3 times my balance was Rs.-0.98. I do not understand logic behind this .
1. you put customer call on hold for 5-10-25 minutes and you also charged for per minutes of waiting time??? Are you people in phone service or in "AUTO RIKSO" Sector ask your self cheaters.
2. If your people do not have manners, do not know how to talk, then please shut your company.
3.One customer called 10 times in customer care but no reply from other side wow great Cheater Company of India.
I requested to Maharashtra Consumer Court please look into this topic punish these all people. I requested you to hear all my calls then you came to know how they behave on call with customer.my number from which I did call. [protected].
If these problem did not solve will sue you in court. I am also planning to change in other network but first fight with you in court.
Regards, Mihir Mehta. [protected].
Maharashtra consumer helpline <mah.[protected]@gmail.com> wrote:
Please wait at least for 1 week for response
from the Company. Please remind us after lapse of 1 week for sending reminder.
Maharashtra
State Consumer Helpline
CGSI.
As per our last conversation I an sending you reminder . I got call on Wednesday that one technical person will visit my home but no one came till today. No seniore person or any other executive called me regarding my issue. I think more than 10 business days gone no one had replied me . Its my request to you to take some action otherwise I have to put some pressure through my media source as I am in media (Prime focus). I can raise these issue as I have every evidence with me.This people does not have any respect for their customers.Waiting positive reply from you.
Regards, Mihir Mehta.+91 [protected].Sent from my Sony Xperia™ smartphone
Hello, I got call from Fraud Company regarding my complain of yesterday from these number : [protected] . She did not know anything about my problem and she was started asking me tell me all your number and tell me your problem and all. I do not understand that VODAFONE Senior people are on leave or they are busy in doing their household work??? They do no care about customer who called more than 10 times in customer care. Another thing Manisha Senior of Vodafone she what wrote I do not know as I got call in the afternoon on moday she told me she did not know what Manisha wrote. Wow nice communication in VODAFONE. I am giving warring only call me after check all my information and track my all calls and hear what VODAFONE Fraud company's executive using language with customer. A person who has all authority he / she can call me. I have 5 number of VODAFONE each number facing same problem . Regards, Mihir Mehta. 91 [protected].
Maharashtra State Consumer HelplineCGSI.If you need further guidance regarding legal recourse you may visit CGSI office with prior appointment on telephone 22621612 / 22659715. [protected].Consumer Guidance Society of India"J" Block, Azad Maidan, Mahapalika Road, Opp. Cama Hospital, Mumbai - 400 001
It seems that the complaint is pending since very long time. CGSI has also tried to intervene but we regret to note that the company has not given satisfactory resolution.
Further we recommend that you file a case in Consumer Court as no other option seems to be open now. The procedure of filling a case in Consumer Court is attached with this email.Maharashtra State Consumer HelplineCGSI
Wow Vodafone is not ready to hear anything from Consumer Court Of India. Wow Is this an Indian Company ?
I am being using Vodafone for long time. But since the time I have shifted to Shapooji new town I have been in terrified with their service.I have complained thousand time that their network coverage is not good and requesting if they could arrange something but as these companies only to rip ur money are least interested to make it better
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So i am try to convert but getting error "Hi! You have entered the wrong keyword. Please enter the desired keyword and SMS to 1900" even after sending the message in the correct format.
Can any one suggest me what i need to do now?
My Mobile no#[protected]