Vsnl Internet / Tata Photon — frequent disconnection

Address:

Ernakulam, Kerala

Dear Sir,

We are in service industry of export business and our operation purely based on internet . We have many connection at our office from vsnl and TATA photon .. We are not happy with their connections and fed up with their service due to the frequent disconnection of the internet service .

When we call , they will register the complaint and say , the '' server '' is down !!!! only reason for all troubles , server ..!!

What is the real problem ?? why they are not able to find a permenent solution ? Are they capable rectifying the defects ??

Their dilly-dally circus must be stopped.

await reply.

rgds
Joly Joseph
[protected]
[protected]@vsnl.com
Cochin 682019