[Resolved]  Whirlpool — Whirlpool A/C - a piece of s%$#*

I had purchased a brand new Whirlpool split A/C (1.5 ton), Whirlpool Mastermind deluxe about 2 months ago for around Rs 22, 000/-. It comes with a 1 year warranty on the indoor unit and a 5 year warranty on the outdoor unit. This unit was purchased in Chennai and is professionally installed in my home in Chennai.

In less than 2 months after purchase, the A/C stopped working. i.e., it seemed to work, but the cooling was not there. I called the customer service and explained them the problem. They sent some service guys to our home the very next day. Those service guys examined the A/C and gave a report to the Whirlpool customer care that the Outdoor unit has a problem and has to be replaced. Those guys mentioned to me that the Whirlpool company will replace the outdoor unit in 3-4 days.

But I have been waiting for more than THREE WEEKS, no proper response from the customer care. They keep repeating the same thing over and over, "We have escalated your problem, they are looking into it. The Delhi Office will approve it and once we get the approval, we will deliver and install the new unit".
Sometimes they say "Our Manager will call you within 3 hours". But NO ONE calls and they offer no ETA at all.

I had made like 50 calls to the good-for-nothing Whirlpool customer care. I had spoken to Priya, Bhavani, Sita and many others. Recently they began to try cheap tricks on me, especially Priya. She said she would transfer the call to her manager in just a moment and requested me to hold on. But, She put me ON HOLD for 20 min. Can you believe that?

I have my 2 small kids living with me in my house. We reside in a hot area (around 36C). And, without the A/C, the fans just keep circulating hot air around us. We can't even have the windows open during the evenings for fear of mosquitoes.

I had purchased the new brand A/C just to avoid all these kinds of hassles. But this is exactly is what I have been experiencing!

My house owner had complained to me of the unusually large size of the outdoor unit and the terrible noise it makes. He asks, "Do you want the people in your neighborhood to sleep peacefully or not?"

He suggested to me to go for "Good" brands like Onida, Samsung etc. He has been having a Onida for more than 3 years now. It is as noiseless as an indoor fan. very compact and beautiful. The room chills within 15 min.

I know Whirlpool is the leading Home Appliance maker in the world. Whirlpool US's top of the line models are awesome (I had lived in the US for the last 5 years and used some of them). But Whirlpool India is ABSOLUTE piece crap. Just a look at their product manual and we will know. They can't spell anything correctly. No grammar, no proper pictures... products are made of cheap plastic that can't even last 2 months!

I will never ever make the same mistake of buying a Whirlpool CRAP again in my lifetime again.

Final Verdict: Whirlpool is ABSOLUTE CRAP, HORRIBLE CUSTOMER SERVICE

DO NOT EVER BUY ANY WHIRLPOOL PRODUCT IF YOU WANT A GOOD PRODUCT WITH GOOD SERVICE. PLEASE CIRCULATE THIS MESSAGE TO ALL YOUR FRIENDS AN ACQUAINTANCES.