[Resolved]  Whirlpool India — Frustrated with customer care and service.

wrong number — not copration for customer care executive

i am very disturb from airtel service i[censored] want to solve my problem plz call me [protected]


Devender rathore

Duro max — stabilizer doesn't work

stabilizer is not working. If you bi-pass stabilizer the refrigerator works otherwise doesn't work.

Direct Cooling Refrigerator — Terrible Service of Customer Care

Hi,
I have purchased a direct cooling refrigerator of SAMSUNG, from our dealer "Anandamela" on 17th May.
You can get the details, searching my name. My phone number is [protected] and [protected]. Kolkata.
Since I have purchased, i am facing loads of trouble, and the refrigerator has started giving problems like hell. it's not cooling at all.
Called up the toll-free number, as well as the STD number at 30308282 and [protected]. A technician came and attended, and after few tests, he told that he will again be coming after 3-4 days to see the final status. I have the name of the technician who attended.
Since then it has been almost 20 -25 days, he has not visited, not even bothered to call us at least.
I repeatedly called up the Samsung numbers requesting for a replacement, since many days. I remember the days on 29th August, 3rd september, 4th September, but I am really pissed off hearing that a call back would be arranged from our end, but still I am waiting for that lucky day to come. I can take a name of few like Pamela, Deepak Gupta and kaitanya, who has given false promises about a call back. Nobody responded. I have repeatedly told the customer care to contact us, and arrange for a free replacement of a refrigerator, that is tested correctly and working fine. It's a really pathetic service from Samsung.
I will soon move into the Consumer Forum Court, and would surely take up this matter on a priority.

Whirlpool AC — no service to ac even i made complaint regarding my product

my indoor unit is checked by a whilpool service engineer and told me that indoor unit has to be chaged due to extensive power supplied is taken by indoor unit.after that it has not changed so far.i had called them so many times but there is no response so far.

Whirlpool — Most unprofessional behaviour

There are two portions of the complaint:

1. Firstly whirlpool appliances have registered fraudsters to be there service centres across india, who are using the whirlpool logo to extract money in the name of spare parts and the very next day the entire setup vanishes . The Company has to be answerable for this and shoyld pay compensation the monetary losses.
2. I purchased a freezer 5 years back from Jaipur and today as i am based out of Ghaziabad, i lodged an complaint at the delhi customer service centre nos. for the repair.
The engineer arrived and said only on the possession of the bill from the vendor would he be able to apply the logic of warranty.
As the machine had a compressor problem and was very well within the warrantee period, he refused to rectify it for free just because of the bill.
I showed him the model no. reciept, the company boklet with the bar code mentioned, the serial no. etc which he could have easily found out whether the machine was under warantee or not.
Moreover, this machine was financed from GE countryide and the original bill as a procedure always goes to the finance company.
Today is the 2nd day my entire perishable items are lying outside and getting spoiled.

This is the most unfriendly, unproffessional and most negatively structured public company ever experienced.
I am complled to take a further action againt this company towards all the bothering and mental frustration this company has given me.

regards,

biswadeep.

Whirlpool — microwave

i had bought a whirlpool microwave almost 10 months back, , from the 2 nd month only there was a problem with the motor and the microwave stopped functioning. i had spoken with the customer care about this, more than 5 times during the following months . there has been only false promises and till now there has been no repairs . the warranty of the product is only for a year and it is due . how can a company be so irresponsible . if this had happened in the west the company would have got sued, in india why are they so lax about the service rules ? just because one does nt voice their problems, people are being taken for a ride .

i need some explanation and repair of the product .

Whirlpool air conditioner — No response to customer complaint

the complaint was logged on 24 Jun 09, morning and thereafter the regular follow ups are done with the customer care but till date no satisfactory response is been received.
Also none of the seniors have spoken to the customer as been committed by the customer care.

Request the intervention of some responsible and senior manager.

Dear Sir,
I am totally disapointed with the after sales service of Whirlpool.First they pester you to take AMC of their products and we pay huge sums of money for that. Once you have a complaint with the product, in my case an AC, then they show their true colours. I registered a complaint on the 24th June 2009 with their call centre in Delhi after my 2 yr old AC broke down.Today is the 30th june and I have still not recieved my AC. It took them 4 days after the complaint was registered to pick up my AC !! In this searing heat, the company had no sympathy for its customers.Repeated request fell on deaf ears .Now when I call them, they have a standard response...we are doing our best and hopefully by tommorrow your work will be done. I have heard this statment from their service centre many times.i am sure if I had to pay in cashn for the services, my work would have been done much faster.
Dr Nirmal Prim

Whirlpool Microwave — poor response by service centre

this is to inform you that the service response to my complaint has been pathetic. especially the serivce centre lady incharge by the name of Sunita, she does noit come on the line and is always busy. very bad response by her.

Frustrated Customer — Not getting Good Service.

I had to write this email message to my ISP. Please check!

Hi,

My name is Phil, I am your customer since 1 year, and know what I have experienced ? Every time I call your Customer Service Number[protected], they can not even note down my login username ? What is this man ? What am I paying for ? Why I am paying for this lousy and boring service where other ISP has more better service. My Internet Connection is very very much slower then Dial-up connection (not even getting 56Kbs!) sir! Thats where I came to know about your service. Please come and take your box from my terrace and remove your wires from my room.

Why are they ignoring their own Customers, they take huge amount of rentel every month and not giving good service.

My Whirpool 1.5 AC was default near about 4 months. I made a complain and Whirlpool service engineer visited my place at 16.06.2009. He agreed about my default and commited to replace my PBC Coil within fortnight. Till 26.08.09 no one arrived in my place and my complain was undue. I am suffering almost 3 months due to this negligency.

Whirlpool — Microwave Oven not working- poorest quality of service

I have a Whirlpool Magicook 25 lts microwave oven. When it stopped working, I lodged a complain with the Whirlpool call centre on 13th July 2009. They gave me a complaint number BG[protected]. Then after 2 days an engineer turns up. He checks and tells me that a part needs to be replaced. The part is not available in stock and tells me that it will arrive in a weeks time and leaves. After that no response from either the engineer or the company to update me about my complaint. I call them again on 5th of August. They again give me a new complaint number BG[protected] and I am told that I will be contacted by the service engineer. No one calls!! I am now fed up and call again on 26th Aug. They again give me a new complaint number BG[protected] and promises that the engineer will call on the same day. Well, guess what - the engineer calls and asks me if my Washing Machine is still not repaired !!! Washing Machine - where the [censored] did the washing machine come in the picture? I complained about my microwave not working I tell the engineer - please recheck with the call centre if they have forwarded him the right details of the complaint. He says he'll call me back. But, as expected from the pathetic and lousy company Whirlpool, no one cares to call me back to update me on the status of my complain. I am now completely fed up and want to talk to someone more responsible in the company that the stupid call centre associate. They don't give me anyone's number - they say they don't have it!! I ask if there is an email address where I can escalate the matter. They say click on Contact us link on their website. I do that and guess what - after filling in all the details it won't submit!!! What else did you expect you stupid, I say to myself. I call the customer care once again on 31st August, knowing there is no other way to contact the company. I explain everything to the customer care rep. She says she will make sure that someone will call me. I ask her if I can speak to someone senior - I am transferred to one Shyla Siddique . She too repeats like a parrot - I am really sorry, I understand your problem, I will make sure that service engineer will contact me today, blah, blah, blah...

I now decide to call the company directly at the number listed on their website in the hope that I might speak to someone but, again I kicked myself for my stupid thinking - no one picked up the call. By now, I am convinced that I trusted a company that is not trustworthy at all. I am writing this horrible experience so that people are aware how pathetic this company's after sales service is. Once you have bought the product you are pretty much on your own. Even a local grocery shop provides a 100 times better service than this third class company where you can;t talk to anyone other than the call centre.

DO NOT PURCHASE PRODUCTS FROM THIS COMPANY. THE COMPANY"S AFTER SALES SERVICE IS ZERO.BUY AT YOUR OWN RISK.

Whirlpool India/washing machine. — Complain against misbehavior and non-service of my purchased washing machine.

Respected Sir,
I purchase a washing machine of WHIRLPOOL company from the local dealer
no-FS60 on 28th January’2009. After five month a big fault arrive and
then I complain to local servicing centre, Durgapur, Benachity, West
Bengal, (Complain no-KL[protected]).First of all an engineer came to my
house and inspected the machine. After that he contact with Delhi
office and expressed all the details of fault of the machine to them
.Then he told us that Delhi office that they will exchange with the
new one. Delhi office of your company also told us that they
sanctioned to exchange with the new one. But Mr.Goutam Chatterjee of
Kolkata office (I don’t know who he is) told that he is not bound to
obey Delhi office and he will protect to exchange with the new one. I
am astonished with his misbehavior also. I am now helpless. I think
perhaps I make a great blunder to purchase WHIRLPOOL companies washing
machine, though I know the “WHIRLPOOL” is a big and famous brand.

So my humble request
please suggest me what should I do?

The detail of my
machine is as follows:

Model No:-EBONY classic (Black)
Serial No:-INF[protected]
Dealer:-FS60
Date Of purchase:-28.01.2009

Whirlpool Microwave — Whirlpool Microwave stop working

HI,

I have below microwave which I purchased in Hyderabad last year and since it has problem and more over since 20 days it stops working.

I have logged complaint many times and latest was 4th Jan 2010 but still my issue is not resolved after calling more than 10 times.

Please do the need full otherwise I am forced to take some other action


My Name- Ashutosh Pachauri
Mobile- [protected]
Land Line[protected]

We bought an A/C of your companyat[protected] in Gujarat. From the first day we were not satisfied with the cooling. Then we came to Ghazibad in UP. When we started the A/C the same problem occured. We thought of doing servicing of the A/C, the same problem occured. The A/C is working for 12 to 15 hours, still the room is not cool. We purchased it for Rs.25, 500. Please make a contact at [protected].

i agree with above complaints, i have been facing the same issue from last 1 month for a fixing a AC .
how many time you call the customer care you will have explain the same issue for atleast 30 min.
they are like kids working in a corporate office.
i spoke to several managers ( not sure if they are ) they even worst than these kids ( customer care),

i am trying to go consumer court, can any one guide me how to aproach.

hello everyone here
WELL THIS IS THE WORST COMPANY IN TERMS OF SERVICE.I HAVE BOUGHT A MICROWAVE OVEN FOR RS12000 WHICH GOT DEFECTED AFTER TWO MONTHS ONLY THE SERVICE CENTRE KEPT IT FIRST FOR TWO MONTHS AND THAN RETURNED ME BACK SAYING ITS OK NOW THOUGH IT WAS STILL DEFECTIVE, THAN I GAVE THEM AGAIN AND ITS STILL LYING WITH THEM AND ITS BEEN MORE THAN ONE YEAR AND THEY ARE ALWAYS MAKING EXCUSES SOMETIMES SAYS THEY WILL GIVE NEW ONE SOME TIMES THAT THE OVEN IS ON THE WAY.I HAVE VISITED THERE SRVICE CENTER IN MEERUT MY CITY OF RESIDENCE MORE THAN FIFTY TIMES, BUT THIS COMPANY IS SUCH A CHEAT THEY ARE NOT GIVING MY OVEN BACK EVEN.NOW I AM GOING TO FILE N FIR OF 420 AGAINST THEM AND A CASE IN CONSUMER COURT TO TEACH THEM A LESSON.
TRULY A LIAR LIAR LIAR AND LIAR COMPANY.THIEVES THEY ARE...

I bought a duromax stablizer vx1305 as suggested by the Whirpool engr on 24 oct 2008 and it's under warranty yet. My fridge was not getting on due to problem in stablizer and I lodge a complaint at customer care on 13/4/2010 and complanint
no is HR[protected] and the engr visited next day and said, put the fridge on direct supply and we'll replace the stablizer. And till date it has not been replaced and i have spoken so many times and got replied we don't have in stock.

I don''t know how you people are working. When the product are under warranty and you are not listening and when it goes out of warranty then what you will do, I don't know. And who will be responsible if something goes wrong in the fridge bços
running on direct supply.
I have spoken to Prakash 2-3 times Mobile No. [protected], not giving satisfactory answer and most of the tome doesn't pick the cell.
Personally so many times I went to Sec-16A Faridabad office. They said we are helpless.

Tell me what to do. I am fedup. and planning to highlight in the leading newspaper about your poor service and I would advise everyone not to buy any whirpool product.

Rakesh Kathuria
[protected]

To,
THE M.D
WHIRLPOOL CORPORATION.
Re. very bad misbehaviour and delay in attending to a complaint.

Dear Sir,
I purchase a 'WHIRLPOOL REFRIGERATOR' 220 Lt ON[protected]
Model No- 11902 From M/s SRI TRADERS, Sakchi, Jamshedpur, jharkhand.
it has following defect, The door is dented.
I, Therefore, requestted MR.SOM RAJ MOB NO -[protected]
Whirlpool employee but he also did till now has not turned up to attend to the
complain and his behaviour is till now very very BAD JUST LIKE A ...
THERE AFTER I CALL MR.ABHISHEK Mob No -[protected], he give me one
wrong phone number.
First time I call this phone number[protected] and
collect Mr.Abhishek and Mr.Somraj's mobile number,
I have registeres a complaint in call centre . Third time I am making this
complaint but no resolution has been provided as yet.

Please look into the matter & resolve as soon as possible. Just Imaging, if
same situation will be with you...
I AM REALY HEART AT THE BEHAVIOUR OF WHIRLPOOL STAFF(tatanagar)
THANKING YOU,

H.K.BANERJEE

I too have similar problems and now find myself saddled with a piece of pure junk. I have a 400 lit. fridge and in last two weeks same engnr keeps coming despite assurances of a senoir one. I dont think they have any snr engnr. The company is truely pathetic, I have been given wrong number when I asked for the escalation matrix. Their office is close tomine, it might be better to dump this on their doorstep and get another one.
I agree with all the comments written here and as the company is not responding, should their brand ambassadors be contacted? and then their film be bycotted?
This is India and that is why such stupid organisations thrive and are protected ( eg Anderson of the UCC)