[Resolved]  Whirlpool India Limited — Product Not delivered

Address:

Pondicherry, Puducherry

Dear Sir

With reference of the chain mail finally after having conference call withh Mr. Francis & Mr. Amit they requested to take 20C since they dont have the madel redeemed by me and also hey requested to send a Demand Draft for Rs. 2000 and the DD was sent on the same day and got confirmed with Mr. Francis. Even after the product was not delivered and there is no response with these people.

Mr. Amit

Can you please revert on this issue. You have committed that the delivery will happen on 2nd july.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Friday, July 16, 2010 12:44 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554






I am totally frustrated in view of the fact, not even one person is having a courtesy to reply my mails. Moreover I don’t understand how to precede further to get an end.





----- Original Message -----
From: Murugesan
To: Amit Chatterjee ; [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Thursday, July 15, 2010 2:45 PM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit,


It is extremely unjust for a customer to wait for more than half a year. This issue has effectively started from 20th December 2009. I don’t really understand what the hurdle is. Kindly let me know the real situation regarding the delivery of the product.



-With Regards
S. Mourouguessin
+[protected]


---- Original Message -----
From: Murugesan
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Wednesday, July 07, 2010 10:09 AM
Subject: Fw: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mr. Amit

Gentle reminder to inform you that today is 7th July, still the delivery was not done.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: [protected]@whirlpool.com
To: Murugesan
Cc: Amit Chatterjee ; Francis P Vinod ; [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com
Sent: Tuesday, June 29, 2010 1:41 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Sir,

Delivery will happen on 2nd of July



Amit
[protected]


On Mon, Jun 28, 2010 at 7:57 PM, Murugesan <[protected]@gmail.com> wrote:

Dear Mr. Francis

Please update the present status on the delivery.

With Regards,
S. Mourouguessin.

----- Original Message -----
From: Francis P Vinod
To: Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; N Hari Krishna ; vijaya.[protected]@serco.com ; Murugesan
Sent: Tuesday, June 22, 2010 10:45 AM
Subject: Re: Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Amit,
The problem is becoming very critical try to clear the order.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
06/22/2010 10:09 AM
To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, "Amit Chatterjee" <[protected]@Whirlpool.com>, "N Hari Krishna" <[protected]@Whirlpool.com>
Subject Fw: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554







Dear Francis

Refer your last reply and kindly let me know about your commitment.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan ; Amit Chatterjee
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com ; N Hari Krishna
Sent: Tuesday, June 08, 2010 12:54 PM
Subject: Re: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
Bombay office have promised me to clear the order today once it is through it will be billed and despached today itself.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
06/07/2010 07:09 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>, <[protected]@whirlpool.com>
Subject Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554









CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?


----- Original Message -----
From: Murugesan
To: francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 10:19 AM
Subject: Fw: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Francis

Thanks for your reply and also request to close the issue by this week end.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, June 01, 2010 9:30 AM
Subject: Re: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Mourouguessin,
We have punched the order waiting for clearance it will be cleared by Tom by this week end we will able to supply.


Regards
Francis Paul Vinod
Institutional Sales
[protected]



"Murugesan" <[protected]@gmail.com>
05/31/2010 11:13 PM

To "francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554











Dear Mr. Francis

Further to my e-mail there is no response from your end. I would highly appreciate your immediate action and do the needful at the earliest.

Best Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Friday, May 28, 2010 6:36 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


CAN YOU PLEASE UPDATE ON THE STATUS PLEASE?

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 27, 2010 12:23 PM
Subject: Fw: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Till tuesday evening no updation has come. Status Please?


----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 1:01 PM
Subject: Re: Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554


Dear Murougusan,
By Tom evening you will receive the product.


Regards
Francis Paul Vinod
Institutional Sales
[protected]


"Murugesan" <[protected]@gmail.com>
05/25/2010 12:50 PM

To "Francis P Vinod" <[protected]@whirlpool.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
Subject Fw: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554














Dear Mr. Francis
May I request for the present status of my material delivery please.

With Regards
S. Mourouguessin
+[protected]
----- Original Message -----
From: Murugesan
To: Murugesan ; Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Tuesday, May 25, 2010 12:19 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

Please update the status on the delivery.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: Francis P Vinod
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 7:20 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Thanks for your kind reply.
----- Original Message -----
From: Francis P Vinod
To: Murugesan
Cc: [protected]@whirlpool.com ; [protected]@whirlpool.com ; vijaya.[protected]@serco.com
Sent: Thursday, May 20, 2010 6:18 PM
Subject: Re: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554



Dear Mourougsan,
The material will be delivered to you in next 3 working days.



Regards
Francis Paul Vinod
Institutional Sales
[protected]

"Murugesan" <[protected]@gmail.com>
05/20/2010 05:37 PM

To <[protected]@whirlpool.com>, <vijaya.[protected]@serco.com>
cc <[protected]@whirlpool.com>, <[protected]@whirlpool.com>
Subject Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554















Dear Sir/Madam

I would introduce myself as the channel partner for ICICI Bank Home Loans in Pondicherry region. ICICI Home finance Company has a reward programme for their channel partner which was collaborated with Red Box Rewards. I redeem one Microwave Whirlpool, 20 Ltr Grill Mech and the voucher was issued from Red Box Rewards and the same was sent to Mr. Francis Paul on 5th December 2009 and got confirmation. Mr. Paul initially replied over phone that the product would be delivered in 10 days time. After ten days while I called for the status he replied the product will be delivered in two days time.

This process started from December 20th, for every two days I will call Mr. Francis and he will give the same answer that the product will be delivered in two days. I would have made more than 100 calls to Mr. Francis. Every time he will assure the he will call me and update the status but and for courtesy even a single time Mr. Francis has not called me. Even for the mails he has not replied and he will assure that he will reply.

It is really agony to a genuine Customer and if Mr. Francis is busy he would have assigned some of his sub ordinate to organize the delivery of the product. Kindlydo the needful to deliver Microwave Whirlpool, 20 Ltr Grill Mech at the earliest.

With Regards
S. Mourouguessin
+[protected]/[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Cc: [protected]@whirlpool.com
Sent: Friday, March 05, 2010 10:24 AM
Subject: Fw: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

This issue is pending for last three months. [ 90 days from 5th December 2009 to 5th March 2010]. And so far I have not received any feedback from you. Even your mobile is switched off for couple of days. Kindly revert on priority basis.

With Regards
S. Mourouguessin
+[protected]

----- Original Message -----
From: Murugesan
To: [protected]@whirlpool.com
Sent: Wednesday, February 10, 2010 10:50 AM
Subject: RED BOX REWARDS==MICROWAVE OVEN--RBR/RBC8/RBV141/HRJ09/554

Dear Mr. Francis

As per our telephonic conversation, kindly make sure that the product will be delivered by this week end, in view of the fact that the concern is imminent for a long time. The voucher was couriered on 5th December 2009.

With Regards
S. Mourouguessin
+[protected]




--
Thanks & Best Regards,

Amit Chatterjee

"DARE TO DREAM"