[Resolved]  Whirlpool India Service Centre - Hyderabad - Washing Machine & Refrigerator — No attendance despite complaints & reminders

Whirlpool Washing Machine (Whitemagic) 6.5 Kg. Fully Automatic Washing Machine — Replacement not done after 25 days

I have purchased a fully automatic 6.5 Kg. White Majic washing machine on 17.08.08 from Khosla Electronic at Behala Branch. Mr. Raja Mukherjee, one of your representative came for demonestation of that machine on 21.08.08. He found that Back leg is damaged of that machine, that's why it would be replaced. And you will get replacement within 10/14 days. After several phone call made to Mr. Raja Mukherjee and Dealer shop (Khosla Electronic), till date, they can not confirm the status of my washing machine. One damage machine is lying in my home, And I am in dark about my machine. Now I want your suggestion that what should I do ? Pls. help me.

never go for whirlpool products, they are fraud.

Whirlpool — broken gate

I have purchased washing machine of model no. INB[protected] on 06.10.2005 and paid a consideration amount of Rs 19000/- only. Immediately after purchase i came to know machine is not working properly.After few months machines gate broke upon and came out due to eruption inside the machine. which was serious thret to life which includes my two small children. But then also i made it replaced after paying 3200/- only because i am officer with nationalised bank, and whole day i be out. Immediately after month the gate came out very same way it came earlier. Then i complaint again. 1st complain no.- 3052807 on 29.08.2007 and second was no- PPo[protected]. but theircwas no response. then i called some other machanic who is freelancer with whirlpool as well as IFB. He said defect is with machine manufacturing. as the door hinj is having defect which cant be replaced. you have to replace machine. 100 times i phoned in these nos. 1.[protected], [protected],[protected], [protected], [protected], [protected]. but nobody responded properly. Now am fedup, i sent legal notice also. i will defenately go to register case against company if they didn't changed my machine. from last 2 yrs it kept just like box at my residence. Pls help me out.

Amrita
Phone nos- [protected],[protected], [protected]
Email : bhushan.[protected]@yahoo.co.
[protected]@indiatimes .com

I also face same problem, but i am unable to contact the customer care.

regarding my whirl pool washing machine is not working... need to repaire service argent.

You should use the Old technology. Send a hard copy letter to the MD of the company with a copy of your Bill. Somebody may just get sacked.

my refrigerator not working properly from last 2 weeks. please send serive boys.

Whirlpool Refrigerator — Replacement of Washing Machine

I have purchased a Whirlpool Washing Machine No.PROXL 800H/8Kg from M/s. Great Eastern Techoncity Address 15B, Sarat Bose Road, Kolkata-700020 on 31st May 2009. At the time of delivery they changed the machine twice saying that they have sent the wrong machine. After delivery of washing machine there was no representative to give the demo for the machine. We had continuously called up Great Eastern for providing us the representative for giving the demo but there was no response from their side. After visiting the Great Eastern office, there was one representative who came for the demonstration after 4 Months. He informed us that we have been provided with the display machine which is not in working condition. After the same, we have been calling up Great Eastern but there was no response from there side till date.

Based on the above scenario this is a breach of trust against us by both M/s.Great Eastern Technocity and M/s.Whirlpool of India Ltd.

Therefore, I would be thankful to you if you can kindly address our grievances and help us in replacing the above washing machine and also help up is getting the compensation for all the problems which we are facing since last 5 months.

Hi,

I am not been able to dail the toll free number provided at the site. When dailed that no. a funny noise comes out of it...Kui kui kui...

I also escalated a complaint to Anjali Rana, who is Service Head - All India. She never bother to return my call or mail. As the sanskrit saying goes "Yatha Raja, Tatha Praja". No wonder why things are worst at this level

The best way is to propogate a message of not purchasing Whirlpool products unless one is capable of repairing on their own...

whirlpool-automatic washing machine — Not repairing machine evenafter 75days

I am staying in Jhabua(M.P).There was some water leakage problem in my machine.Since there was no service centre in Jhabua, I carried my machine to Indore and gave it to the authorised service centre of Whirlpool-M/S PARAG ENTERPRISE,INDORE for repairing on 27/08/2009. I collected my machine on 29/08/2009 after paying Rs871/- and brought it to Jhabua. When i started on 30/08/2009 it did not work properly.Hence i lodged complaint with service call centre on 31/08/2009 vide complaint no-IN[protected].
After several reminders and e-mail sent to homecareconsumercell, one person named Vinod came at night at about 9.30pm and started the machine which run properly so he informed that the problem may be due to fluctuation in electricity.Next day again when we started the machine it did not work.I again lodged complaint on 09/10/2009-complaint No-IN[protected] and sent another e-mail to homecarecell as well as top executives of the company.After several reminders again the same person came at night and started the machine but it stopped after one process, again he reset the machine and started the machine but again machine stopped after 5 minutes.Then he confirmed that there is a problem in memory and he cannot do anything but he will convey to his superiors and somebody will come from indore to repair the machine. On22/10/09,I was informed that their mechanic came but my house was locked. I told that you should have come after confirming because I had to go for official work and now i will be back on 26/10/2009. On contacting Mr Mohit I was informed that their mechanic will come on 02/11/2009,but till today nobody has come.Again when I called the service centre to remind them I was informed that your complaint has been closed. On10/11/2009 I again lodged the complaint vide complaint No-IN[protected] and I was assured that by tomorrow our mechanic will definitely come. Today i.e on 14/11/2009 I called Madam Aarti to remind in the matter I was informed that our person will come on 26/11/2009.
The above facts are sufficient to prove that how a reputed company harass their customers after selling their products.Such company should be penalised for such harassment. Please lodge my complaint against WHIRLPOOL INDIA LTD and take necessary actions.

sir,
i wish to inform you that, i totally disappoint with you service,
my compliant no:24024

1:same problem resumed even after service
2: we compliened on 14 nov morning 10 am, u guys didnt reached us yet
3: i lost my buissness


And i hope u peoples wont repeat this again.

Sir,
Whilepoole washing machine semi automatic water leakage problem.
Kindly send Service Technican and solve the problem as early as posible.
Address is MIG-60, Balajinagar, Kukatpally, Hyderabad - 500072 A.P.


N.Veerabhadra Rao
Tell No:[protected]
Cell No: [protected]

I agree to the same. Whirlpool needs repeated calls and a classic case of 'push comes to shove' to perform.

I am facing problems with Whirlpool for the second time in two months. Placed a complaint and its beyond 3 hrs but no one from Whirlpool has called me back.

It seems as if Whirlpool requires only customers to buy their product, but no assistance on any problems due to their products. Unbelievable that a brand like Whirlpool has casual attitude towards their current customers.

I fully agree and feel Whirlpool should be Kicked out of India. Their product and service quality in pathetic.

Dear sir,
I am facing problem with whrilpool washing machine .It's fully automatic.Iam from Rajhamundry.I complained to the call centre here several times but there is'nt any response.It isn't any remote village.And moreover it is under varenty period.It is very rediculous .How can anyone buy such a product?I think you want your product to be sold but no assistance later.WHY DO YOU RUN CALLCENTERS THEN?
When I called the call center to check on they refused to give your mail id, I request a strong action against whrilpool India for making false assurances while selling their products.
I trust this complaint will give a quick action.The call center no of Rajhamundry is [protected].

Very Very bad service. From my personal experience, I would suggest people not to go for Whirlpool products.

I have lodged a complaint on the Whirlpoor front loading washing machine on 11th January 2011. Since then technical personnel visited my place several times but could not rectify the problem completely. Surprisingly the service centre phone number at Hyderabad [protected] stopped responding to my calls. The first compliant number 7974 was closed without completing the repair and the person at Hyderabad asked me lodge another compliant. I have not given the customer satisfaction code to them. today 8th Feb 2001 I was informed from the toll free number to lodge a fresh compliant. A company celebrating 100 th anniversary to support customer like this is ridiculous.

D Vijaya Saradhi
[protected]

i think whirlpool company is world poorest servicing company my name is PV krishna Rao i faced more number of complaints but sdisfaction is zeero the technician also dont know what is 6the seances that the potiopn of theserves in nellore

Dear MrUppal Arvind
Exec. Chairman, managing Director,
Whirlpool India.
Sir,
Saturday, March 19, 2011
I had the misfortune of buying a Whirlpool Split A/C about 2 years ago from M/S Khosla Electronics. I went for AMC for 2 years and paid Rs.4284.00 with a validity till 21.07.2012.
Since the time of installation, I faced lot of trouble with M/S IGLOO Service, one of your favorite Authorised Service Partner in Kolkata. The installation Guy did a messy job and I had to get it corrected after lodging many complaints.

On 06.03.2011 the A/C stopped cooling, when I lodged a complaint
(# KL[protected] and KL[protected] dt. 07.03.2011). The technician came within 48 hrs and found that the ‘Capacitor’, which is used to start the motor of the compressor at the out door unit needs replacement. He promised to get back to me as soon as the Capacitor is made available to him.
Unfortunately till date no action ahs been taken to replace the item, which is not a proprietary of Whirlpool. A capacitor is a very common item and is used for staring a motor and is easily available in the retail market. Then why is it that Whirlpool Service agent can not procure the same and fix my A/C ?
Whirlpool agent M/S IGLOO has cheated me and is not providing the required service after pocketing the AMC money. I am suffering for the last 2 weeks for replacement of a simple item like a Capacitor. The Service agent is not picking up their phone, both land line and mobile !!

I am drawing the attention of the Directors and other Executives of Whirlpool and also Consumer forum for necessary redress.

Regards,

Asish Sen,
Tel[protected]
Mob +91 [protected]
AL 206, Sector 2, Salt Lake, Kolkata 700091

Hi,

This forum seems to be only to place complaints. But is there some one who is reading them??? I don't see a single reply form Whirlpool. Is this place just to bang heads and relieve your anger???

Afzal Baig
[protected]