www.RechargeItNow.com — Failure Recharge Amount is not Refunded by Rechargeitnow site

Rechargeitnow.com — regarding refund of amount

Respected sir,

I recharged Sun Direct DTH for Rs.500 on 25th December 2009 through rechargeitnow.com at 3.40pm.but the transaction came failure and money has been debited from my account. CCAvenue Order Number: RA[protected].I made complaint on same day but till now they didnt credited my money back. I wrote lot of mail to customer support, but no response from them. Please take neccessary action at the earliest

thanking you,
yours sincerly,

suresh

Rechargeitnow.com — failed to refund

i had recharged for rs 500 for my son in law,sun direct dth dated 2/4/2010,through my sbi net banking facility,but the transaction was failed due to technical errors but the amount has been debited from my account, i mailed to them till now and no improvement,i think they want to cheat customers,this is not good for business,i personally mailed to sun direct they told me the matter has been send to concern department,the transaction id was cca[protected],for stb card no. [protected] and the amount has been transfered to[protected] avenues india private ltd.till now i do know what happened to my hard earned money.

Dear Suresh,

We have not received the authorization for your transaction from the bank, that's why you transaction could not processed, we have received the status as "Unsuccessful Transaction" from the payment gateway CC Avenue. please find below the screen shot for the same:-
Order No. RA[protected] Order Received: Dec 25, 2009


State Bank of India Debit Card Holder Ramamoorthy Suresh
Billing Address:(As entered by the Customer)
SIBAR Cancer Hospital
Krishna Andhra Pradesh
521144 India
Customer's Phone : [protected]
Customer's E-mail : [protected]@yahoo.co.in
Customer's IP Address : 117.197.208.44 ( Analyze IP Address )

Recepient's Name :
N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recepient's Phone Number :
N/A

Special Instructions :
Payment made for Recharge through rechargeitnow.com

Customer Total : Rs.500.00/-

Captured Amount : Rs.0.00/-

Less Fee : Rs.9.25/-

Service Tax : Rs.0.95/-

Net Payment : Rs. 489.80/-
Status: Unsuccessful Transaction

we request you to kindly cross check with your concerned bank for the same.

Regards
Team RechargeItNow.com

pls recharge my mobile

Please provide us the following information with your bank account statement & send to [protected]@rechargeitnow.com

a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.

We will start looking into the problem as soon as you provide us the above mentioned information.
Regards
Team rechargeitnow.com