[Resolved] Yatra.com — Refund not made | |
I am very much impressed by the dis-services of the Yatra.Com, with the unprofessional behavious of their executives, I am surprised how the company is allowed to do business, I booked a package - Hotel and Local sight seeing for Beijing from Yatra.Com 's Gurgaon (India) office . I paid by the debit card, but their executive said that the booking is confirmed . But latter they told that the package is not available, So I have got the hotel booking from them on 27.03.09, and asked them to refund Rs. 15035/-, which they said they will refund within 5-10 days, But to my surprise, the refund was not made and even both the persons Mr. Sameer Mishra and Mr. Santosh has not even bothered to reply back the e-mails I sent to them for follow up, It is almost 25 days now, and I have not get the refund, and no body pick up the phone, or respond on the mail, Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
It has been almost TWO MONTHS since I had cancelled my ticket (O3RKMM) on Jet Airways flight on Jan 11th .
Subsequently, I had received a email on 11th Jan as follows :
"Dear Customer,
>> Thank you for choosing Yatra.com .
>> This is with reference to your e-mail dated 11/01/08, please be informed
> that we have processed the refund 1775.00 INR of your booking under Yatra
> Id: O3RKMM as booking is cancelled. The due refund will be credited to your credit card account within 20-25 working days"
I have since followed up THREE times, including my last status follow up on this payment refund on March 9th. SO FAR, NO CONCRETE ANSWERS ON THE PAYMENT OF REFUND HAS NOT BEEN MADE.
The Interesting Part is, I had copied the pending payment follow up emails to the founders of Yatra.com, so that atleast, I thought they would help prioritise and resolve a customer issue. But No responses (Looks like No customer commitments...)
So far after my 9th March email follow up with their support, I didnot receive any response on the payment.
Yatra.com cannot keep my refund Money of Rs 1775 with them and ignore a customer without reasons.
If Yatra.com were run by professionals and if the company has atleast minimum corporate governance, processes and commitments in place to support a customer, they should refund my money at this juncture as soon as possible in not more than 24 hours without any delays.
Subsequently, I had received a email on 11th Jan as follows :
"Dear Customer,
>> Thank you for choosing Yatra.com .
>> This is with reference to your e-mail dated 11/01/08, please be informed
> that we have processed the refund 1775.00 INR of your booking under Yatra
> Id: O3RKMM as booking is cancelled. The due refund will be credited to your credit card account within 20-25 working days"
I have since followed up THREE times, including my last status follow up on this payment refund on March 9th. SO FAR, NO CONCRETE ANSWERS ON THE PAYMENT OF REFUND HAS NOT BEEN MADE.
The Interesting Part is, I had copied the pending payment follow up emails to the founders of Yatra.com, so that atleast, I thought they would help prioritise and resolve a customer issue. But No responses (Looks like No customer commitments...)
So far after my 9th March email follow up with their support, I didnot receive any response on the payment.
Yatra.com cannot keep my refund Money of Rs 1775 with them and ignore a customer without reasons.
If Yatra.com were run by professionals and if the company has atleast minimum corporate governance, processes and commitments in place to support a customer, they should refund my money at this juncture as soon as possible in not more than 24 hours without any delays.
what happen to my complain regarding transection from my icici bank credit card for an unconfirmed ticket.
Complain ref no.-4097073
Complain ref no.-4097073
status is failed (Refer Yatra ref.no. CJ2NLC). no ticket is delivered. we were told that money will be refunded in the account within 5 working days. Neither money is received nor any response of various queries from yatra.com
Train Bookings
Yatra Ref. No. Depart - Arrival Status Booking Date Travel Date
CJ2NLC NDLS - JAT Failed 16/09/2009 18/09/2009
Train Bookings
Yatra Ref. No. Depart - Arrival Status Booking Date Travel Date
CJ2NLC NDLS - JAT Failed 16/09/2009 18/09/2009
Dear Mr Jadhav,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be informed that the tickets for the booking reference # CJ2NLC was confirmed and we hope you must have travelled safely with the confirmed tickets.Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be informed that the tickets for the booking reference # CJ2NLC was confirmed and we hope you must have travelled safely with the confirmed tickets.Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Refund for cancelled flight
Ref number [protected]. It's was informed that air Costa flight from Chennai to Jaipur is been cancelled for 13/06/2016 and refund will credit in account in 24 hours but after 84 hours no refund was received and no information was given to us. Dear Mr. Bhansali,
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that refund has already been initiated on 13 June and it will take 5-7 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that refund has already been initiated on 13 June and it will take 5-7 working days to reflect in your account. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
Best Regards,
Yatra Care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I had booked an air ticket from Trivandrum to Chennai on 17.3.2008, Indian Airlines, Flight No. IC-968, Yatra Reference No:RXLXUP, Yatra Trip Guarantee No: 8B998642. I had received the e -ticket through email. But immediately after that I got another e mail stating that due to some reason the booking was cancelled and the amount paid will refund soon. I But today I got an SMS in my mobile that an amount of Rs.2700/- has been debited from my account. Kindly refund my money at this juncture as soon as possible in not more than 24 hours without any delays.
Regards
Dr.P.T.Ajithkumar