[Resolved] Yatra.com — non-refund of deposit for international air tickets | |
i had made an enquiry for Delhi-Kuala Lumpur-Delhi air tickets from yatra.com and Ms. Ritu offered a reasonable fare and insisted on a deposit of Rs.20, 000/- before they would proceed with booking. After deposit of Rs.20, 000/- they started saying "please wait till today evening" but did not confirm bookings. After waiting for more than 48 hours I asked for refund of my deposit on June 5, 2008 and have sent a reminder to them on June 7, 2008 by email. There is no response from them at all. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Mr Nirwani,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be assured this is most definitely not the quality of service we aim to provide our customers. As the tickets from Delhi-Kuala Lumpur-Delhi was not confirmed from our end so we had processed full refund for the same on 11 JUN 2008.
We hope you must have received the cheque from our end.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be assured this is most definitely not the quality of service we aim to provide our customers. As the tickets from Delhi-Kuala Lumpur-Delhi was not confirmed from our end so we had processed full refund for the same on 11 JUN 2008.
We hope you must have received the cheque from our end.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
international air tickets — Non confirmation of tickets
I booked three tickets from Delhi to Ottawa on 7th of Nov.2009 through yatra online booking and on cofirmation of tickets i paid 25% payment through Citibank Mastercard.My Yatra refrence no is YT-3621561.Lateron when i checked the confirmation i found that my bookings are not confirmed.This was confirmed by their travel consultant and i was offered another option through british airways for 19th Jan.2009 at higher price,as i had no option i accepted their offer.But till date my tickets are not confirmed even after great persuation by phone,fax znd mails at their yatrasupport.But to solve my problem they are even attend to my calls and neither they are ready to give suitable reply.I through your forum request you to ask yatra to refund my money to save from further mental harassment.Thanks
Davinder Mohan Sharma