[Resolved]  Yatra.com — Regarding the Refund & very bad experience.

Address:

Dehradun, Uttarakhand

READERS : Please......Please......Please......Please......

Dont EVER Use this website for your any kind of booking....
The Cmpany is a big FRAUD.....

This is in reference, to my booking made with yatra.com and having a very bad experience with yatra.com.
I made the bookings on 24/April/12 for Shimla & Manali (7 nights,8 days) (Holiday Package : Yatra ID/REF No.: 9407640) depositing full payment in advance of Rs. 27,832/- for two (me and my wife The dealer, (the executive named Mr. Manu Malhotra) asks me for 2-3 days of time to deliver the coupons, which I agreed. At the time of booking I was told that package is confirmed, in the interim, when I asked for the vouchers I was told that I would receive them in couple of days. On 04th, May, 2012, At 1600 Hrs, not even ONE day prior to my departure dates. (My departure date was 05/May/12). I was told that my seat was sold out and hence there is no seat available & your Holiday Package has been cancelled.

Now I was offered refund related to holiday package. And till now, after so many follow ups I didn’t got my refund back. At the time of cancellation from the yatra.com team I was made assured that within 2-3 working days I will get back my money, but now almost 15 days have passed I didn’t gave my money back.

Every time I call, the attending executive, always ask me for few more days or tell that they will definitely call back, within an hour with the latest update, but nobody turned up till now.

On calling Mr. Manu malhotra (who booked my holidays) & asking about the refund, he always gives a new and unique excuse, for not getting my money back, or reason for not telling my update about my refund. Till now, there is no response in the call centre. No agent is free to pick up the phone even after waiting for 30-40 minutes.
I also tried to contact other Sr. sales executive, such as Mr. Debashish, & Mr. Debojit, Mr. Gopal, but they always gave me a false commitment, and did nothing.

After continuous follow ups, now I request you to kindly look into this matter at your end and give me some positive feed back on the issue.

Name: Shahid Ahmed
Yatra Id: 9407640
E-Mail: [protected]@rediffmail.com