[Resolved]  Yatra Travel Pack / Yatra.com — Yatra Travel pack/ Unauthorised transaction from HDFC card

Yatra Travel pack/ Unauthorised transaction from HDFC card

Transaction Date 29/12/2011 , Amount 6617.00 , Merchant Name : Yatra Travel Pack.

Card Account No. [protected] for the following disputed transaction.

I am just harassed & frustrated with the above merchant & hdfc bank credit card because of following reasons.

I received a phone call from Yatra.com for availaing of Yatra Travel Pack in free of cost dinner card & vouchers but while checked my credit card statement Rs.6617/- is debited in my account.
Getting on with the details, I got a call from some Mahinder/ Sachin who explained the product Yatra Travel Pack & said this is an offer to me seeing my goodwill as of a hdfc credit card holder. Despite repeated queries from my side regarding how much I have to pay to avail the offers & discounts, they have confirmed me repeatedly that no amount will be debited from my account & I don’t have to pay anything for it. Instead, they told me that the amount will be debited from the voucher card which they are offering. After convincing through false promises and wrong means, they very smartly confirmed again through some person Balram & then with my credit card number & expiry date of the card, this party then roused to the height of foul play & cheating. And on the above date a fair amount of Rs 6617 was debited from my credit card, when I still firmly maintain that I have not authorized Yatra Travel Pack for this transaction from my credit card!
I have never given any order to Yatra Travel Pack in lieu of debiting amount from my credit card & the same was not confirmed by me. The merchant didn’t take any kind of Master Card Authorization Log nor any PWD or password to authorize this transaction to claim payment from my card; Nor did I authorize HDFC bank credit card to proceed transaction from my card.

I received SMS from HDFC regarding this transaction on 29/12/2011 & raised the dispute at vied reference no. [protected]. I also blocked the card to prevent further transaction. I have also sent the dispute form to HDFC bank. HDFC bank didn’t inform me about the name of the merchant/details that has done this transaction. I fail to understand how the bank could authorize the transaction when I neither gave my card details to Yatra Travel Pack like CVV No. nor the HDFC delivered One Time Password to my registered mobile no. nor the secure master code/verified by visa password. So how this transaction took place????

if the bank is anyway going to made the payment despite of any immediate authorization/response from the customer then what is the purpose of all this exercise like securecode etc. where the bank is protecting our interest. Rather the bank seems to be in hurry to make the payment to an unauthorized transaction.

I repeatedly tried to contact to the numbers of the said merchant yatra travel pack from which I had got calls for these foul but nobody responds at their numbers. Despite repeated attempts I had spoken to Balram from the merchant who simply refused to cancel the offer instead started offering more benefits in the pack. He also refused to provide with the name of the company & its contact details. I have contacted at the help line of Yatra.com but they showed their inability to provide any information regarding Yatra Travel Pack.
hence i conclude they have cheated me.This means Yatra travel pack have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash. Yatra Travel Pack is engaging in this kind of practice & concrete action should be taken against Yatra Travel Pack company.

This amounts to gross business malpractice & Internet fraud. This is the duty of HDFC bank to divulge full detail of the concerned company including their phone no. & complete address to me. I again emphasize THERE IS NO AUTHENTICITY OF THE PAYMENT MADE TO YATRA TRAVEL PACK through hdfc despite of my being raising objection after receiving the transaction SMS.
It is totally harassment and fraud from yatra travel pack for common people. & frustrating. I have suffered lot & as a common man I am not at all interested in this package in lieu of money! PLS TAKE CONCRETE ACTION & REFUND.

Piyanka Mishra
Faridabad
Haryana