[Resolved]  Yatra.com — Sorry, but one of the flights you selected is no longer available. It's annoying, but it happens. YATRA ref ID: KPTG1J

On 14th of April, 2008 around 18.15 hrs I booked a ticket destined from Bangalore to Delhi (Indian Airlines : IC-404)and I paid the payment through the ICICI Net Banking, and the payment was successful. But as soon as i was redirected i got a warning message :

"Sorry, but one of the flights you selected is no longer available. It's annoying, but it happens.
Your card has been pre authorized for the booking amount but has not been credited to Yatra. This amount will be reversed at the earliest. We are sorry for any inconvenience this might have caused.
For further information, Please contact our call center at[protected] or[protected]"

I called the yatra customer care and talked to the customer care executive to ask whether my ticket was confirmed or not, she said there is some technical fault at the website and my ticket was not booked. But my question to her was that where my money has gone, its already been deducted from my account.I had just over Rs. 10, 000 in my account and I wanted to book two tickets but now i can only book one ticket with the left over amount as the debited amount of Rs 4750 will be credited to my account in 5-6 business days .
I don't know why did yatra authorities not remove the flights they do not book tickets for or for any other reason(or any technical faults.) I had some urgent business but now I cannot book my tickets because I have no balance in my ICICI Bank account. I am very disappointed with the kind of reply I got through the customer care and they had no alternative solution for me. Why can't the money be returned right now to my account, why this delay is there; when the money is debited it just takes 2-3 seconds to debit, but it will take ages for them to refund my money.
I urge the authorities if they are reading this to kindly take some actions against yatra.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi

No direct Telephone line for Domestic Booking

Different Executive diff information

Hold line for 15 mins

Last 2 hrs dealing with problem...
I have been trying to reschedule my Delhi -Mumbai Booking dated 10 March 2009 for almost more than 5 hrs. However due to poor response from your Company Officials i am still not aware if the booking has been done or not as also the amount has been debited to my account or not?????? Is there any responsible Officer who will help me out in this regard. I have been talking to Poonam, Sakshi Tanuj, Sabina, Abhishek, Hitesh and many more ... my landline as under[protected]
Kindly help.
because of your website we r geeting a problem that we are going on9th and back at 14th but u
gave one person is going on 15th we all are family us ... we booked the tickets all
at 9th but u gave that dates like 15th 10th
we are requesting you please change the dates please because we all are one family and if are
suprated then we can not enjoy the holidays i request u to change the dates thank you i hope you
will do for me and i hope u will change the dates we want all as dated 9th jan 2010 okkkkkkkkk
please do it is my request...
1..Reference-PNR NO -NBOYGZ & NBOXQS Booking through you my name has been wrongly incoporated as "AM DEB" which should be "AN DEB".immediately i brought this to notice of your booking person Mr. Amandeep Singh who promised to correct same mistake & send revised ticket by e-mail, i contacted him 3 times in last 3 days but amended ticket not received asyet, please lookinto & revert.
2.While completing all details visa card payment i got a page stating to contact your person, Mr. Singh, he again asked me to give details of card payment formalities which was complied by me & e-tickets received on my e-mail with with descripancy mentioned in 1 above..To my utter surprise i recived sms from my bank that they have two charges from Yatra.com viz.14, 951&15351. This was also brought to the your Mr. Singh when he assured me to to take steps to reverse the charge of 15, 351 within 3/4 days time
Your Reference 655HNC.
On 22 sep 2009 I booked a ticket from Kokatta to Guwahati via Aizawl for 26 sep 2009 in Air India flights- IC-213 (Kolkata to Aizawl) & in IC-7758 (Aizwal to Guwahati).My ref no is YGR98C and PNR no is RJGMWK.
Due to strike of Air India pilots the flights were cancelled and it was told and given written auth by the air India staff that full money will be refund to your booking agency ie yatra .com . For this i have done all online as well as documentry part for refund the money, if you require i may send through fax or latter to you .Now may i request you to inform me the status of my refund .
Billing address was- plot-39, sect-27, pradhikaran, nigdi pune (Maharastra)411044 .
Email was- [protected]@yahoo.com you may sand email on this or [protected]@yahoo.in

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