[Resolved]  Yatra.com & Redbus. In — NON REFUND OF CANCELLED BUS TICKET

I HAD BOOKED 2 BUS TICKETS FOR INDORE THROUGH YATRA.COM UNDER
THEIR REF NO. TBB[protected] DATED 12TH OCT.09.FOR JOURNEY ON 31ST OCT.09
THE TICKETS WERE CANCELLED BY YATRA.COM WITHOUT MY INSTRUCTIONS
ON 23TH COT.09 UNDER CANCELLATION REF.NO. 1349154 OF RED BUS.

THERE WERE LOTS OF CORRESPONDENCE THROUGH E MAIL AND THE REFUND FOR CANCELLED TICKETS WERE PROMISED. YET AFTER MANY REMINDERS THE AMOUNT OF REFUND IS NOT CREDITED NOR ARE THE YARTA.COM PEOPLE RESPONDING TO MY MAILS. THE CALLS TO THEIR CUSTOMER CARE PEOPLE ARE NOT ANSWERES BY ANY RESPONSIBLE PERSON AND AFTER HOURS OF WAITING AND SUFFELLING AMONG DIFFERENT DEPT. AND PERSONS I GET DISCONNECTED AS THEY ( YATRA )
PEOPLE DO NOT HAVE A CLUE AS TO THE ISSUE AT STAKE.

I SEEK REFUND AND INTEREST FOR MY TICKETS CANCELLED MORE THAN
40 DAYS BACK.

PLEASE GUIDE AND HELP

THANKS.

SUBODH BANTHIA

PS : I AM PASTING THE MAIL CORRESPONDENCE FOR YOUR REFERANCE.


Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY Inbox

subodh banthia FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT[protected] Forw
Oct 24

FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>
Date: Oct 24, 2009 11:54 AM
Subject: Re: redBus ticket cancelled (TIN: TBB[protected]
To: redBus Ticket Master <[protected]@redbus.in>
Cc: [protected]@redbus.in



Dear Sirs,

I am receiveing shock after shocks from yatra for making a mistake by
booking my Bus tickets for Indore.

On 12th Oct. I had tried to book 2 tickets for Indore.
I tried to book A/c. Sleeper - Hans Travell. The amount of Rs.1700 was debited to my credit card account , but a message was flashed on my PC saying that the Transaction is not done as the bookings made by me are not available. The message also said that this happens sometimes and
that I neednot worry the amount already debited to my account will be credited to my account shortly.

I then proceeded to book another tickets and Booked 2 Non A/c.tickets - Hans travels. The transaction was successful and I was issued proper tickets.

I waited for refund of Rs.1700 but it was not credited for quite some time. Upon contacting your customer care person I was informed that since only one of the 2 transaction was confirmed I was due
to get the refund of non confirmed ticket worth Rs.1700.00 and that it will be done soon the delay was due to festival holiday, as I was told.

Till day before yesterday I did not get the refund and I kept on trying to contact you,

Ultimatly after trying several times and having been rotated to 4 defferent people and wasting my time for Hrs. with Yatra I was told that both my booking are confirmed. I narated the whole issue and asked the persons concerned as to how the transaction which failed and money debited wrongly was to be refunded suddenly The transaction was confirmed. Upon receiving the information about the failure of first one I had booked another ticket for the same destination for the same day.

Again I was told to hold for several minutes and was ultimetely asked as to what I want to do?.

I repeated that it is not what I want to do matters as far as I am concerned Only one transaction was confirmed and for which you had issued ticket. I need the full refund for the incomplete transaction
of Rs.1700.00

Again going through the routine I was told that my transaction for Rs.1700 has been cancelled and I will get the refund within a couple of days.

TO MY UTTER DISMAY I RECEIVED A MAIL AS GIVEN BELOW THAT MY SECOND TRANSACTION HAS BEEN CANCELLED. HOW AND WHY ?????

WHAT ABOUT MY REFUND FOR Rs.1700.00 FOR WRONGLY DEBITED BY YOU FOR NON CONFIRMED TRANSACTION AND FOR WHICH NO TICKET WAS ISSUED BY YOU.

AND WHY CANCELL THE TICKET FOR WHICH THERE WAS NO PROBLEM AT ALL ( TICKET NO. TBB[protected].

EVEN TODAY I HAVE CONTACTED TWICE TO YOUR CALL CENTER WITH THE SAME HISTORY OF ROTATING ME TO SEVERAL PERSONS , KEEPING ME ON HOLD FOR SEVERAL MINUTES AND ULTIMATELY NO RESULT.

I KNOW I MADE A SEROUS MISTAKE IN BOOKING THROUGH YATRA, AS I DO KNOW HOW TO DEAL WITH INCOMPETANT PEOPLE WHO DO NOT CARE FOR CUSTOMERS, FOR SEVERAL DAYS KEEP THE UNCONFIRMED TRANSACTION OPEN AND SUDDENLY SAY THE TICKET IS CONFIRMED BECAUSE THE CUSTOMER IS RIGHTLY DEMANDING THE REFUND WRONLY DEBITED TO HIS ACCOUNT , UNILATERALLY CANCELLING AND BOOKING TICKETS. ALL THIS TO WHAT PURPOSE - TO AVOID REFUNDING AMOUNTS WRONGLY DEBITED IN THE FIRST PLACE ?

THIS IS NOTHING BUT PURE AND EXTREAM HARRASSMENT.

ON LAST OCCATION I STRONGLY DEMANDED TO SPEAK TO SENIOR SUPERVISOR, I WAS TOLD THAT NOBODY IS AVALABLE. IS THIS HOW YATRA OPERATES AND CARES FOR CUSTOMERS.?????????????

I DEMAND AN IMMEDIATE CLARIFICATIONS, ABOUT.

1. MY BOOKING STATUS - I DO HAVE TO TRAVELL TO INDORE ON URGENT FGAMILY MATTER.

2. THE FULL REFUND SITUATION - FOR ONE OR BOTH THE TICKETS CNACELLED.

I NEED TO KNOW THIS URGENTLY AND IMMEDIATELY AS IF I HAVE TO BOOK TICKETS AGAIN,
I HAVE LITTLE TIME LEFT WITH ME.


THANKS

SUBODH BANTHIA
[protected]@gmail.com

On 10/23/09, redBus Ticket Master <[protected]@redbus.in> wrote:
Dear Mr Subodh,

Thank you for choosing redBus to book your bus ticket.

The following ticket is cancelled as per your request:

Ticket number (TIN) : TBB[protected]
From :Mumbai
To : Indore
Date of journey : Saturday, October 31, 2009
Travels: Hans Travels Mumbai
Bus type: Non A/C Sleeper (2+2)
Boarding time: 06:45 PM
No of seats: 2
Seat number: L15,U16

Your booking transaction number for this ticket is 1349154

Please feel free to write to our customer care at [protected]@redBus.in for any clarification.

Best regards,
--
Team redBus





Reply Forward



[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 12:19 PM
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -
FOR IMMEDIATE ACTION AND REPLY -- MOSTTTTTTTTTTTTTTTTTTT URGENT

-e







Support redBus Dear Mr. Subodh, Thank you for writing to us. Kindly send a mail to ticketcan...
Oct 24




The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


- Show quoted text -
On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----






- Show quoted text -
Date: Oct 24, 2009 6:15 PM
Subject: Re: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: Support redBus <[protected]@redbus.in>


- Show quoted text -
The same story is repeating. Your call center kept me rotating to various people and depts. for 3 days. Now your are repeating the same.

Should I forget my bookings and refunds ?

Is this a responsible behaviour.?

Do I have to approach higher authorities and legal recourse to solve my actual , critical,
and mental anguish and tortures ??


REPLY WITH EXACT INFORMATION AND SOLUTIONS IMMEDIATELY.

THIS IS NOT ABOUT THE CANCELLATION.

WHY CANCELL THE TICKET NOT BOOKED BUT CHARGED FRAUDULENTLY BY YOU.

ALSO WHO ASKED TO CANCELL THE CONFIRM TICKETS.??

NO THANKS .

SUBODH BANTHIA


On 10/24/09, Support redBus <[protected]@redbus.in> wrote:
Dear Mr. Subodh,

Thank you for writing to us.

Kindly send a mail to [protected]@redbus.in for the same.


Best regards
Saritha



10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

From: subodh banthia <[protected]@gmail.com>
To: [protected]@redbus.in
Date: Sat, Oct 24, 2009 at 12:19 PM








THIS IS MY LAST EFFORT TO GET SOME MEANINGFUL REPLY.

I WILL GO TO CONSUMER COMPLAIN FOR INDEQUITE SERVICES, MENTAL HARRASSMENT, FAUTLY AND IRRESPONSIBLE CUSTOMER CARE AND SERVICES, UNAUTHORISED BOOKINGS, CANCELATIONS AND NON REFUND FOR AMOUNTS DEBITED WITHOUR BOOKING GETTING CONFIRMED AND LOTS OF OTHER COMPLAINS.

[protected] Forwarded message[protected]
From: subodh banthia <[protected]@gmail.com>

- Show quoted text -
Date: Oct 24, 2009 6:16 PM
Subject: Fwd: [Ticket#[protected]] Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
To: [protected]@redbus.in


- Show quoted text -

10/24/2009 15:05 - subodh banthia wrote:

AWAITING DETIALED REPLY. EVEN AFTER PROMISE BY YATRA CUSTOMER CARE NO
SENIOR PERSON HAS CONTACTED ME YET. WHyyyyyyyyyyyyyyyyyyyyyyyyyyy????????????????????????????

Forwarded Conversation
Subject: Fwd: redBus ticket cancelled (TIN: TBB[protected] URGENT AND IMMEDIATE REPLY
[protected]----

Cancellation Dear subodh banthia, Thank you for your request. The below mentioned ticket c...
Oct 25




Dharani <[protected]@redbus.in> Dear Mr. Subodh, Greetings from redBus.in!!!! The below transaction has been ...
Oct 26