[Resolved] State Bank of India — SBI CREDIT CARD - Transaction dispute Case no[protected]

vvshe57

from Mumbai, Maharashtra

Address:	DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002 (Haryana), Thane, Maharashtra
Website:	www.sbicard.com/

Dear Sir / Madam,

I have placed an order on www.timtara.com on dated: 28-Feb-2013 with Transaction Id:[protected] and Order Id:[protected] for the product “Samsung Galaxy Tab 2p3100” worth Rs. 13992/- INR. I did a full advance payment via my SBI credit card for the same. After that I received the confirmation via email for the same from timtara.com side with promise of delivery of the product within 3 weeks.

After 3 weeks when I inquired about my product, it was said (by your timtara.com customer care officer) it was awaiting the shipment. Since that day, my product was not supplied by them till date. I requested to timtara.com for cancellation of order but they didn't reply.

As per the suggestion by SBI authority, I filled Dispute Transaction form and sent scan copy through attachment on 30-Apr-2013 to SBI Email Address : [protected]@sbicard.com, [protected]@sbicard.com and requested to do the needful and for same I got reply from [protected]@sbicard.com that my complaint is under investigation. They give CaseID=[protected] on 30-Apr-2013.

But after few days on 10-May-2013 I got reply from SBI and they requested me to mark a mail to merchant e mail-id and send us a copy at chargeback.[protected]@ge.com. I sent again mail to SBI with merchant email id on 11-May-2013 and for same i got reply from SBI that they acknowledge the receipt of my email and and they will revert me through email within 3 working days. Ref No:[protected]

Again after few days when I spoke with SBI Customer care they informed that the case is handled by charge back team and the communication mode for charge back department is only e-mail. Today when again I spoke with SBI Customer Care they told me that the dispute form have not received Ref No:[protected]. So today again on 12-June-2013, I have send the required MCP letter.

My concern is when I have already send MCP letter on 11-May-2013, I agree that due to any reason the charge back team have not received the letter ( though I have acknowledgement from charge back team --- may be aumated mail ) why they have kept their mouth shut till today.

Also during this period of time I have received at least two calls per day from SBI to pay the bill amount for raised dispute. But not a single call received for the status of raised dispute. My concern is I have already raised the dispute then why I have to pay that credit card bill.

I am totally I tired and frustrate with Timtara and SBI Card Customer care, SBI charge back team. They are not even answering and giving status of raised dispute.

Regards,
Vishal Shetye.
Email : [protected]@gmail.com
Mobile : [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

PRASANNA

from Pune, Maharashtra

SBI Cards — NO RESPTECT & PROPER REVERT FOR CUSTOMERS

Dear All,

This is to inform you all that plz do not opt for SBI cards since they have a very bad customer care handling where i experienced it by myself where i have called them more than 100 times but till date they are responding my calls properly.

Note : Even i was handling SBI credit card & i was using it & making payments on time till i received statements on time. Butfrom the month of August 2007 i havent received any statements from them & every 2 months later after me calling them several times they used to send a duplicate statement where late charges & other charges would be added & sent to me. When i enquired about the same they were not ready to reverse the amounts till date & they are not ready to send the statements too ontime.

Now finally i asked them to close the card & asked for a settlement amount, but no one is ready to even spk to me properly or either close this issue.

Due to this in my credit worth has gone down & i wanna file a case against them.

They have also caused me morepain & tortured me by callibng me often for apyment, but no one is even ready to take a payment from my end.

JATIN KHANNA

from Mumbai, Maharashtra

Credit Card — Transaction Dispute

I have been asked to pay the bill of huge amount rs. 9670.00 which does not belong to me. your customer care has all the informations about it but still it is kept pending from their end.
kindly look into my query.

suresh banu

from Bengaluru, Karnataka

SBI Credit Card — SBI Credit payment

Hi sir,

1 year back i applied for State bank of india credit card, but still now iam not received that card, but customer care people calling and they are asking for credit card payment, but they are saying that, when you applining for credit card it will cover some insurence, so you need to pay that amount, but so many time i called and asked to close my account, on that time they will tell system is down, we will not do now. i am paying my remaing credit card bills on time. it will effect my other card and SBI saving acoount . how can approach on these

Ashissh Arvind Durge

Service — Complaint for Credit Card Payment

I, Mr. Ashish Arvind Durge, My Credit Card No.[protected] I already given Post Dated Cheque No.409298 Bank of India Rs.4000/- dt. 20.09.08

But you representative come to my home & harresing my mother for payment. Please take action in this matter.

With regards,
Ashish A. Durge
Mob : [protected]

JAGDISH KATARNAVARE

from Surat, Gujarat

SBI Credit Card — TOTALLY UNSATISFIED WITH THE SERVICE GIVEN

1] I am holding a credit card of sbi but iam not getting the ststements resulting late psyments of crdit card bills what should i do.
2] my expiry date of credit card was 10/08 but till date i have not received any new card
why should i pay service charges to you ?

my card no is [protected]

Shyam Tayade

from Pune, Maharashtra

SBI Credit Card — i already made the payment after that i received a due payment statement

I made a full payment of SBI credit card befor 5 months but i am reacive the statement late payment crages, much of time i called callcenter but they could not respond me please guide me what can i do for in that situation. card no.[protected]
Reguards,
Shyam Tayade
M No [protected]

Arun Gunaseelan

from Mumbai, Maharashtra

SBI Credit Card — Payment Complaints

Dear Sir,
I am just using SBI card for the last one year. 6 months SBI people offer me a loan for Rs58000 and they told me that i need to pay only Rs1633 for 48 month but for every month they are deeducting GST which costs about Rs100 on every month.So i mad a call to the people and asked so many times but they dint respond me properly and they told me that i have to pay, iasked them why you have not educate about the GST on every month .Till now they are not replying proplerly .So i stop purchasing on that.

Now another issue " i had pay statement due amt in 4 days delay but i have sent a mail to apologize for them there is no response.then they have charged me Rs512 and i told them that i will not pay the amt since i dint get any feedback from your side but again they have generated another statement with Rs350 interest for that without closing the old issue and their collection people daily tortured me. i had written the story in a paper and i sent to chennai and Newdelhi office (2 days b4) i dint receive any feedback. the collectiion people called me and told me that you have to pay the amt and you can ask anything but i dint get any assurance because they can told that you was approved the amt.i dont know what to do. one of the very very very worst and dangerous situation i never felt in my life.
All other banks say ICICI, HSBC as for my concern they are supportive but these peoples are very strange

Yogesh Bhalla

from Mumbai, Maharashtra

SBI Credit Card — Dispute of Non-Receipt of Payment

Dear Sir,

I was Credit Card Holder of SBI Cards having account No. [protected]. In the month of February, 2008 I noticed that SBI has raised the bills without verifying the records of credit which I has already paid.

On 06.02.2008 I deposited an amount to the tune of Rs. 37, 450/- (Rupees Thirty Seven Thousands Four Hundred and Fifty Only) vide cheque no. 502253 dated 06.02.2008 drawn on HSBC against the due amount of Rs. 37, 404/- (Rupees Thirty Seven Thousands Four Hundred and Four Only) as stated in the credit card statement dated 17th January, 2008 which was due for payment latest by 07.02.2008 .

I had already provided entire set of documents to SBI as per their requirements which fully establishes the factum of the proper and regular payment of the bill of SBI as the amount paid vide cheque No. mentioned above has been debited from the HSBC account and the certificate of the bank was also submitted to SBI through Fax and serving the copy of the certificate to SBI's recovery agent who called himself to be Mr. Yogesh Kumar working with M/s Balaji Investigation situated at Vikas Puri, New Delhi.

Despite many reminders/correspondence in this matter SBI never paid any attention and even never bothered to close this matter by updating the records

I would like to request you that kindly proceed my case and help me out in this matter.

Regards

YogeshBhalla
[protected]@hotmail.com
[protected]@koutons.com
[protected]
[protected]

parminder singh

from Chandigarh, Chandigarh

SBI Card — not send me credit card .

dear sir,
i am parminder singh . i am doing govts jobs. my annual pay above 200000/rs .
some time before i am open my account in sbi branch in punjab . and i am apply for credit card in while i am submit my open accounts . now i have required credit card . so please send to me this.
i shall be very thankful to you .
my address is -

S. PARMINDER SINGH s/o S.KARAM SINGH, VILL-KISHAN PUR, PO. -JAGOWAL BET., TEH AND DISTT.-GURDASPUR, PUNJAB 143528

my mobile no.is -[protected]

Jayachandra Kumr Purum

from Chennai, Tamil Nadu

SBI Card — raised case for paid amount

Hi Sir,

This Jayachandra Kumar, when i awas not in chennai, i asked my friend to drop the for the sbi, but those pleople are saying it not reached and had failed a case on me, i had sent the details of the check and which was went to SBI Bank, they are not able to find that money where it went... kindly take this an issue and slove my problem., ..please find the Bank details below

SBI Card No: [protected]

[protected] 218758 SBI CARD 127 6304.00

lawrence

from Kanchipuram, Tamil Nadu

ur or correct even me to...
thats y i have cancelled my card account with sbi...plz dont appy for it

BHASKAR RAO B

from Hyderabad, Telangana

Credit Card — SBI CARD

Hi
after paying full and final payment to SBI CREDIT CARD, Regurlary getting sms to my mobile from SBI CREDIT CARD division.

K RAJNEESH

from Bhopal, Madhya Pradesh

Dear Bhaskar,

Kindly note that whenever you get a settlement offer from any financial Institution, you should obtain the offer letter first before making the final payment.

Now you know better that if you have the letter with you OR ????

Meanwhile for your information you may note that in every cases of SETTLEMENT ; in a prima facie, Banks use to incurr a huge financial loss and thats what as per the guidelines they reserve the right to refer your card details to the negative database/regulators such as CIBIL which appears as " WRITTEN OFF ".

Anyways if you have this letter with you and again if you are getting such kind of SMS for the outstanding you should escalated this matter to ajay.[protected]@ge.com.

You may write me for any further assistance.

Regards
K Rajneesh
Head
INDIAN CONSULTANT GROUP
( Expert in Banking Disputes & Grievances )
Email : [protected]@indianconsultantgroup.com
visit us : www.indianconsultantgroup.com

Kapil Raj Upadhyay

from Ujjain, Madhya Pradesh

SBI Credit Card — SBI credit card payment.

Hi,

Long back an agent of SBI (credit card dept) had given me a credit card saying that the charges will be very less for the govt employee.After some time the same agent has taken a health insurance policy with same credit card with out my permission. ( i don't know how he had used my credit card).
When i received the same policy by registered post then at that time have denied to take that policy and returned back as i have not applied for tha.
I had also sent a request by post to deactivate my card but no action has been taken.
Now my problem is that - iam getting phone calls somewhere from mumbai as they are telling to pay the money for that policy and they are taking very rudely.
Please suggest me what should i do?

Thanks,
Kapil

gopendra singh

from Panaji, Goa

SBI Credit Card — sbi card

Sir,
I have been served a letter by SBI Card vide letter no.15052899 dt.15th may 2009 that cheque no 807171 dt.08/03/2007 amount Rs.10, 000/- and cheque no.807174 dt.02/04/2007 Rs.2564/- have not been realized from my account and hence they are debiting the amount to my card account.If the amount has not been realized than why they are coming up after 2years and also they have not mentioned why the amount has not been realized and they have not given me the cheque also.I sincerely doubt the intentions of SBI card.
I therefor request you to kindly take up the matter.
thanks .
yours sincerely
gopendra singh

Knanai Bhavik Dhirajlal

from Shamgarh, Madhya Pradesh

Credit Card — Payment of Credit Cards

Respected Sir,

This is i am complaing for second time in this week that pls check out my credit card account in conection to my first complain. I am staying in Rajkot and I am working in a company when I am ready to settle down my account and I am in touch with you why I am getting friquent call from yr collection party. Please inform to connected person that you got my complain. My cell No. is [protected] please let me know the updates so that i can adjest for the payment of my accounts. When I told your collection party that when I was ready to clear my dues from last 10 month bank why bank didnt replied and now they are frequently calling me when I am in touch with Bank.

Waiting for your possitive reply,

(Bhavik Kanani)

Dr Hari krishna

from Hyderabad, Telangana

SBI Card — Not received card-where is the question of transactions?

To
Sri Manish Jain
Chief Marketing Officer,
SBI card, New Delhi.
Dear sir,
I have not received any SBI card till todate.
Just now I have received an SMS stating "Congartulations on 1st transaction made on SBI card".
Till now I have not received any credit card from SBI, and where is the question of making transactions?
kindly confirm it, clarify it and do the needful.
In last year august probably, when IRCTC personnel contacted me to accept for IRCTC-SBI card, for which I said OK. Later, I have received an SMS stating, the card was despatched. But I have not received any card afterwards. When I contacted IRCTC personnel for non-receipt of card, they said it is courier lapse.
Later, frequently I am receiving Offers.SBI card mails stating that dear SBI card holder.
How it is possible for you to send such mails?
Kindly do the needful and Clear this grievance.
Thanking you
DR Harikrishna

CHANDRAN KULANDAIVELU

from Lalgudi, Tamil Nadu

SBI Credit Cards — Card not required

While issuing the card the persons told that it is life time free card and no charges on the card. But to be surprise last month I received to pay minimum renewal fee of Rs.550. Actaulyy I dont want card now This month again I am receiveing a statement for Rs.938.40 I have not at all used SBI card becuase of earlier bitter experience with SBI card. finally SBI card section will issue lawer notice for a big amount. Hence Please cancell the card [protected] and close the account.I dont want to renew the card

K.Chandran
SDGM/BHEL /TRICHY-620014
CELL:[protected]

avgupta

from Pune, Maharashtra

Credit Card — Method of Payments

I have read in the News Paper some time back that SC has passed one ruling stating that even Customers can get the receiving of their cheques or stamped deposit slips for paying their credit card bills, from last four months I use to pay my Credit Card bills through cheques on which I get signed deposit slips but this time they have refused to provide deposit slips, and asked to drop the cheque at Drop Box, I want to know if I insist Bank to give me receiving can they deny it.

Arup Kumar Mazumdar

from Jaunpur, Uttar Pradesh

SBI Credit Card — SBI Credit Card Payment/Credit

SBI Credit Card not given me the RECONCILLATION STATEMENT.Reconcillation statement from March2006 to June2009 which is I want transperant judgement for Payment/Credit exceed.Because SBI Credit Card said that my credit exceed.I am not convience with SBI card monthly statement.My SBI Card Number is [protected] and start from March 2006.My Monthly payment to sbi card also clear.Without transaction how credit exceeded.