Cross Roads Complaints & Reviews

This Company is calling me since last six months for renewal of membership, even i have said no to them, still they call me again and again, they people harass you and speak in a very bad language if you say no them, recently again i got a call from them, the number is [protected] some vijay yadav and i told them thousand times to speak to any manager and any head but they never came over phone...

I used to be a member of Cross roads until last year when I sold my old car in December & bought a new One. Since January 1st week I have started getting multiple calls from their office to take Cross road, & despite being polite and informing them that I don't owe that car & please remove my number they keep calling me vigorously. Sometimes 5 calls a day to buy their stupid membership even after telling them multiple times...

I often receive a call from Cross roads about membership renewal for Indica- HR 26 S-3335, which i had sold to Indraprastha motors in Dec 2014, and i had told them repeatedly but they do not update their records and keep on calling, today also I have recd a mail from [protected] at 11.58 am on 11/01/2016 and I happened to talk to their team leader Mr Rajeev, who did not hand over the phone to his senior. I would like a suitable action be taken...

Dear Sir, I have a membership with Cross Roads Helpline however since September 2015 every week I get 2 calls to renew my membership. I have exchanged emails with their official customer care id - [protected]@cria.co.in on September 18th, October 3rd, Nov 28. They responded on December 8th that the calls would stop however even today 22nd Dec the calls have still not stopped....

Respected Sir,

I am the Resident of Sitaram Bagh, Old Mallepally Hyderabad, i request the concerned department to please lay speed breakers on this road from Mangalghat to Mallepally chowrasta as we see daily at least 3 to 5 accidents on this road due to heavy traffic and heavy speed of vehicles. i request the concerned officer to look into the matter and please lay speed breakers on this road. for any kind of assistance please...

Dear Concern, I am using cross road customer from last 8-9 years, and last day the response I got from your firm is the worse & pathetic experience I ever faced. Yesterday on 23rd August 2015, my car got broke down in Janak Puri, I logged call in cross road the very first operator told me, the mechanic will arrive in next 30-35 min. which is general ETA set from your end. Again I called after the estimated time, again I got the...

i booked my items with cross roads from delhi to hyderabad on 06/09/2014 but even after 21/09/2014, i have not received all my items yet. Mr Santosh kumar gives abrupt and vague answers when asked for the status. Please help and suggest what to do ....

Yesterday 15th July 2014, when leaving from office in Gurgaon, my car did not start. I was not too worried as I had taken a premium membership from Crossroads, for just this purpose, so no sweat. I called their customer care no. at 5:40 PM saying that my car was not starting, I was told they will send the mechanic is 30-40 minutes. At 6:25 PM I called to check what's the status as no one had reached or called so far. The call center guy...

Hi, I have taken membership of Cross Road for my car (UP-16AB-0724) Ford Figo for road side assistance. Yesterday(23-apr-2014) my car tyre got punctured and I called cross road for the help at 18:21 pm and after so many followups, the mechanic named Monu reached the spot at around 20:42 pm and as per their commitment the mechanic should reach at the spot within 30 minutes and every time after the first call I called customer care they told...

I have a membership with Crossroads on a Maruti-Alto car which expires in November, 2014. On 21st December, 2013, the broke down and my mother who was driving the car called for help. The agent on the call told her that there is no membership and they would charge her in spite of the fact that we have a membership already. Being worried and not aware what to do, she agreed to this. A new card was issued on the same car and she was charged...

Hi,

I owned Cross Roads car Helpline membership, but today I felt it is of no use. My Car stops working because of battery problem. I called them up and told the problem, the customer assistant (Mr. Dharmender) told me that mechanic will be reaching in 30 minutes (Request No. : 555). After 30 mins the customer assistant (Mr. Dharmender) told me that they cannot send the mechanic because there is water on road in Sector 10A....

i purchased cross road package.
Commitments done at the time of purchase are that we have Half an hour service time. I tell you one more thing that at the starting they quoted package price as 599/= but later they gave it to me at Rs.400/=
As I read a lot of bad things about crossroad on net so I told that I dont want to purchase the policy but the sales girl(named Nisha) told me that now the company has totally revamped themselves...

Took member ship of Cross road vide membership card no. 90312927/105
-On 13th Jan,13 dialed croos raod help line no, in the evening from mobile,52630 about the puncture in my car no. up -14- BV-0250.
- Got compalint no 452 & was aassured by that with in 30 minutes some one will visit TO resolve my problem.
- As no one turned up, again dialed above no. from mobile, not got the message that as their team has met...

Dear Concern,

I had the crossroads membership for 2 years and both the years have had awful experiences.

After the 1st year subscription when they called to renew, I told them about the bad experience and they promised that it was just a one off incident.

But it has happened 3 times now. Every time they take 2 hours to reach and keep saying that someone will reach in 10 minutes.

First...

the cross roads claim to be a 9001:2000 company. but is a fraud company.

i paid the annual charges in time, and they also sent the card. card no. 80074664/124 (privilage member) but at the time of assistance reguired, they said as this payment is made to their franchise company, and card was not activated, they denied to give service , and the money is gone.

it is the duty of iso 9001:2000 company to deregister...

I have purchased the cross road membership for my convinence.I am
using the cross road services almost from the past 2 years.Usually i
called up the cust care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follw up the
call centre and the mechanic even they are not having facility to call
us. We have to call the mechanic & update the locations.
br...

Dear sir this is to inform you that I am calling on cross road for nearly 2 hours but they are not sending anybody to attend the vehicle. For every time when I call on customer care they said the mechanics would be reaching in 10 minutes, but now 2 hours have gone and no one came to attend the vehicle. I have to go railway station urgent, and i am surprised about the is awful experience from cross road. Today i have a very bad experience...

I bookrd this service from a tele-caller Ms. Tanya and told her in advance the problem of my car. She told me that ur problem will be solved when you booked our Service ,She told me I already clear with my Service center they will repair the same. then I pay and take the membership. But on the next day they refuse to repair the same on my call . After that I contact Ms.Tanya she told me its not possible she give me A phone of service center...

I am a member of Cross Roads car help line services and the Membership no. is S- 97948. Today i.e 1st June 2009 my car got puncher near Indraprastha park at ring road New Delhi, so I called up there help line number[protected] at 9.24 Am to register my complaint, I was informed the help will reach me in 30 minutes, I called up again at 9.45 Am to check the status and I was informed that Mr. Raj Kumar mobile number [protected] is on the...

Dear Sir,
My Name is Ashok Kumar Singh, I have taken a membership from crossroad for any breakdown or damage cause they are repair, but last sunday night i came from delhi and my tube was brust i write the complaint (which complaint no is 340), and they say that we will take 25-30 mints only, but after 1.30 hrs no body will come there, then again i call them but they said that another 1 hours will take, so i refuse to take his service...