Crossroads Complaints & Reviews

( I had send this mail to [protected]@crossroadshelpline.com & [protected]@cria.co.in but still got no reply on that however when I called their customer care they firstly said to mail them on provided mail i.d.'s & when I tell them that I am not getting reply then they disconnect the call again & again)


Subject : Complaint against mechanic and refund request.



Respected Sir,
br...

Hi,

I'm Mukul jain a customer of your Company since 2006, having a membership no.90270451/969 bearing Privilege Member.

I have a Skoda Octavia diesel car for which i have logged a complaint in your cust care on 18 Nov. 2012 at 12:00pm bearing complaint no . 209, my complaint was that my car battery has somehow got discharged & i have precisely told that executive to bring a bigger battery so that it...

Hi

My had a Privilege Member Card # 90272221/525.

Below is the summary of incident happened on On Saturday 22nd Sep 2012.

My car broke down on 12:45 pm. I called Cross road at 12:50 pm and received a complaint number #650 with resolution time of 30 mins.
1. I called Cross road again at 13:20 pm after getting no help in 30 mins. They asked me to wait for another 20 mins.
2. I called...

Hi,
This is regarding a complaint against Crossroads Car Helpline. I want to highlight the agony that I suffered on the 30th of August, 2012 when my car broke down due to a flat tyre.

I have availed Crossroads Car Helpline service for three of my cars. My member ID is 90141834/350 and the car for which I want to raise this complaint is Hyundai Getz.

At 5-15 pm on 30th August, 2012, I called up Crossroads...

Dear Mr. Lakhera,

Hope you are doing well!

My Card ID number is 90281200/416 and I made the payment to CrossRoads about 20-25 days back.

This email is less a complaint email and more a disappointment of services provided by your company.

When I was going to take the membership from your company and was in process of making the payment, at that time I got several calls and follow-ups...

I am a customer of CROSSROADS CAR HELPLINE from past 4 years. Yesterday night for the 1st time I required their services and called their customer care at 11:07 PM on the 8th of August 2012 and lodged a complaint for a punctured tyre. They claim to be at the service of the customer within half an hour. I again reminded them at around 11:40PM and they told me that the car mechanic is having dinner. I waited till 12:05 AM and then I had to...

THIS IS a WARNING to your company....
You guys take some personal database about the vehichle we have and keep calling us with those ill mannered call-center persons. You cannot call me without my conset..... Your guys disturb us in high importance meetings and when we ask them not to call they talk rubbish and when we say call your MD or senior they say.....they do not have time to talk to person like you......If in future i recieve...

Crossroad is the worst service provider in Delhi. I have two cars registered with crossroad. After giving the exact location also, customer care said he can not understand the location and did`t gave me service at night. when i have asked for complaint no, they have given me wrong complaint no. I have written a complaint mail also, but no one is bother to reply. Today i.e on 3rd Jun 2011 at 15:03 i have received a cal regarding feedback from...

I am having a subscription to cross roads break down services. I made a call to them to find out my expiration date. Every time they have been telling me to call to[protected] and when i call to this number they ask me to call to[protected]. Interestingly I made this inquiry because someone called me telling that your subscription is over and I am calling from Speed helpline. And cross is telling that your subscription is running and...

i have taken crossroads car helpline services on 13th Jan 2011. As per the welcome letter i got from them, my services should become active by 14th Jan 2011. Till now (16th Jan 2011) my services have not become active. I have called their customer services number atleast 10 times but they are not helping me. They say that call activation department. i have ready called their activation department but they say they also cant do any thing....

I would like to bring to your notice the poor service offered by your orgnisation. Your salespersons are not committed to the ultimate customer satisfaction.

The fact is clearly established from the incident faced by me. I have taken membership for my Alto Car from one of your sales representative 2-3 month ago and he never asked me to active my crossroad card.

On day before yesterday i.e., Nov 17, 10 in the...

This company is one of biggest shameless and fraud organization that I have ever come across. I can't believe that it is not just the people, but in fact the whole company is being run on the base of false commitments and cheating. I have been resisting the urge to post something about them, but now it is high time.

First of all, something about myself, I have 2 cars registered with them, one of which is registered for...

On Monday i.e 17-May-2010 i called up Crossroad and logged complaint regarding my vehicle but they were not able to deliver their service as per their contract which is half an hour and after waiting for above 1 hr my father had to board taxi for going to Jaipur which cost him Rs.3500/-. Yesterday same thing happened again and after waiting for their service for 1hr 30 mins I am logging complaint against them as its being fraud to customers...

I am crossroads membership for the past more then five years. i want to bring one incident to the picture which i faced yesterday on 18/08/2009, which made me feel that the crossroad has now not proving any service or doen't want to provide service.
I was travelling from south delhi (CGO Complex) to North Delhi at my residence when my car horn stop working, i was on the busiest road INA Flyover i was to catch the ring road from...

Dear sir
I sanjay goyal had a bike breakdown today at 28/7/09 12:30 pm.I called up cross roads and it was said that the person will come in 30-40min as per thier commitments. but till 3 pm i was guided wrong and there was no one who came.
Moreover they even did not had a senior office who could assist and the phone ws constantly engaged
i am thier member from the past 5 years and at the time of need their was no service...

I have had the crossroads membership for 2 years and both the years have had awful experiences. After the 1st year subscription when they called to renew, I told them about the bad experience and they promised that it was just a one off incident. But it has happened 3 times now. Every time they take 2 hours to reach and keep saying that someone will reach in 10 minutes and my wife kept waiting in the car with an infant. She kept calling frantically....

You must be aware about crossroad services that are working in delhi/Ncr for helping people if they come across any problem with their car anywhere in Delhi/NCR. i am taking this service from last 8 years where i am paying Rs. 400 per year, keeping in mind that if i get stucked they will be of help, But these Company is just aiming at Eating people's money.

I got stucked last month on road at 8 P.m and continously called...