Crossroads Complaints & Reviews

I am a long time member of the cross roads roadside assistance program, running into several years. Yesterday i was in for a rude shock. My car developed a flat tyre on a busy and security sensitive road. There are vvip movements on that road. I immediately booked a complaint through their app. When there was no update or message confirming job assignment for more than 10mins, i called up their customer care. The customer service agent rudely...

I purchase the 2 year assistance but they updated the date for1 year for which i pay rs.1000 for my two wheeler vehicle, know i am calling back they making false commitment from last 1 week that they can update. Know they are not even picking up the phone. However, when i try to do they start abusing. If you want i have each numbers where i call back and on which number they abused. Please take appropriate action and update the correct dates....

Dear sir/ma'am,

I am a member of crossroads and using their "roadside assistance" service for quite long time. Basis my past experience with crossroads and seeing their prompt services in roadside assistance i decided to buy their other service "service on wheels" while their tele-sales team called me to buy this. The main usp was "door step servicing at convenience of time".

I scheduled the service to be done...

Its a fraud company... I called for 2 hours nobody responded... First nobody picked the call and was showing all busy... When connected they disconnected several times.
I thought that as one off incidence.
2nd time i tried today i. E 5th november... They registered a complaint... Told me 1 hour... And nobody turned for 2 hours.
Its sheer wastage of time to take crossroads membership.
Instead now i will be putting...

Roads need to be rebuilt it causes traffic jam in society dear mam/sir please take action on our society of circular road ganga nagar there is too much menace of drunk peoples loitering around us and people coming and going are being disturb by traffic jam please see to it drains and garabages are smelly very bad roads have a hole in it so need you people to give reshape to our society from bad conditions...

Dear all,

This is to inform you that i had purchased a plan in 2017 from "crossroads complete auto solutions" which provides breakdown services for 24*7 roadside assistance for car / bike etc.

In this regard, i would like to inform you that from the 1st date of purchase the plan from crossroads, i am not happy with the plan provided to me, due the below mentioned reasons.

1) i had offered unlimited...

To
The Chairman
Greater Hyderabad municipal corporation
Hyderabad Telangana

Subject: Complaint to address the woefully damaged road conditions in our locality.

Dear sir,

Being a responsible citizen and a member of the local welfare committee, it is with the deepest regret that I have to bring to your notice the sub-standard conditions of road in our locality (Ismail Nagar,...

I had made a booking for mobil service on wheels for sunday[protected] for slot 9am - 12pm. I was informed that the service executive will call me half an hour prior to scheduling the visit. However, no one called me. I tried reaching the executive ms irina who made my booking but the contact number turned out to be switched off. Nor was there any response on the customer care number. It is very unprofessional of crossroads team to take payment...

I have purchased a package for car service and booked my car service for 1date 22/12/2018 and slot 9 to 12 at morning, and i got called from technical person name rajesh and his contact number is [protected] and he said he will be reaching 11:00 am but he did not came at that time, then he called up and said he will come at 2 o'clock for service and he did not come then i have called up him so many times to came for service but he is servicing...

I get the call from cross road sales executive and they offer to renew my membership of cross road for road side assistance for 3 year my car.
I have paid rs.1500/- through paytm and received the invoice and card of cross road against my payment but now cross road is saying that this is not valid for three year it is only for one year. I have sent the mail to customer care with all details but they are not replying my mail but i am...

Hello, Crossroads sales rep Rajesh and Vikas sold me car service annual contract on 3/12/2018 in INR8010. They promised 2 car services, airpump, coupon worth 5k and kit of 4 perfume. He also sent me email confirmation through [protected]@crossroadshelpline.com but after taking 8000rs they vanished, they don't pick phone. BIG FRAUD, I need refund ASAP......

My case :
I took car service on prepaid basis. They didn't provided my car service. Tried left and right but their call centres has all standard false promises. At the end of the day service will not be provided and loose both money and time.

I have seen numerous similar complains about them. I think, they are running a racket of collecting money this way.

Avoid their marketing calls as all promises are...

Same here,

I have taken the service on the wheel package 1.5 years back and still following up with cross roads.

I am very sure that this is a fraud company and they don't bother customer pain.

I am attaching the screenshot of their last communication in feb 2018. When they confirmed the refund (They have done it many times in past also), but still there is no refund. Also when i call their cc...

The company sold me car serviceing subscription and assured it would be done from authorsed company service center they charge from me inr 7000.

But the services is done by road side shop and they charged from s extra inr 3000 and service was pathetic.

After compliments to cross road there is no response

Please help me

Sunil walia
[protected]...

Crossroads — service on wheels - fraud comp.

1 Review
VijaykrGupta on May 21, 2018 Mark as Resolved

Hi Team,

I have taken Services on Wheels from https://www.crossroadshelpline.com/ its almost 1 neay now & they have neither provided Service nor they are returning my Money. Team I need ur Help to take this case to next level to get this Fraud Company closed asap.

If this...

Hi

I have paid the fees for 3 year support services. But in online portal the validity of the same is showing as 2 years.

I have sent multiple reminder and done the phone calls on customer care but there is no resolution provided on the same yet but rather i got to know that there is no option for 3 year.

However l have also sent the copy of the receipt also through mail with them where it is clearly...

Hi Team,

I have taken Services on Wheels from https://www.crossroadshelpline.com/ its almost 1 neay now & they have neither provided Service nor they are returning my Money. Team I need ur Help to take this case to next level to get this Fraud Company closed asap.

If this is the behavior from your representative and that is how you will not respond to the service request trust me I am going to raise a complaint...

Payment done[protected]
Complaint no488186 on dated[protected]
Car service at door step no done till so please refund my money as early as possible
They are not fufill, their comitment and nor respond in mail and phone mail written cross road on 28march 2018 and 03april 2018. They are able to provide sevice so please refund my money. They doing fraud many pepoles it take their money not give him car service so please...

I have bought a package worth rs 1600 with id:[protected] / [protected].

I have dropped multiple emails and called multiple times talking to different representative everytime and for each instance i was assured that services will be activated soon. Its been close to 4 weeks now and i am fed up of following up with crossroads.

It has been a pathetic experience so far with crossroads and i will never recommend...

Chronology of events:

November 2016:
I registered for crossroads "service on wheels" paying an amount of 2500/- with a commitment given by company that the doorstep service would be provided (With 19 items served) on 26th december 2016.
No one came up on this date and was provided with another date (11th january 2017).

11th january 2017:
Sent a mail to "[protected]@crossroadshelpline.com" and asked...