Eureka Forbes — Green RO , Aqua guard not working | |||
Hello, I am having problem with my Aqua guard (Green RO model, Eureka Forbes) for around 3 weeks now. I have registered complaints on your customer care number multiple times. One technician came after 10 days of follow up, but could not repair and went back. After that he did not reply or came back. I have called customer care center about this and registered multiple complaints after the visit of technician but of no use. I have to order Bisleri every second day. There is no response from Eureak forbes. This is the worst kind of customer service I have experienced for long.. I think one should switch to Kent RO to avoid such hassles. Pls help me in resolution of issue. I was staying in panchkula (haryana) before. I used to get service from Eureka Forbes technicians in 24 hrs. But here in Manpada, Thane (W), Maharashtra service levels are really pathetic. I would have called atleast 10-15 times in your service center . I always get the standard answer that it will get repaired by today/tommorow. But nothing has happend for last 20 days. Thanks Saurabh Sehgal 91-[protected] Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hello,
Thanks for forwarding my complaint. But sorry to inform that my issue is still not resolved.
The service person has visited my house early this week. He recommended change in motor. I have asked him to do the needful asap. But now he is talking about motor will take time from coming from company and it may take week for that.
I have already spend over 1500 rs on Bisleri due to lack of support from Eureka Forbes Thane branch. I am using Aqua guard for over 4 years and never faced such issues in past. Can you pls help in getting my Aqua guard repaired by tomorrow .
regards
Saurabh Sehgal
91-[protected]
91-[protected]
Thanks for forwarding my complaint. But sorry to inform that my issue is still not resolved.
The service person has visited my house early this week. He recommended change in motor. I have asked him to do the needful asap. But now he is talking about motor will take time from coming from company and it may take week for that.
I have already spend over 1500 rs on Bisleri due to lack of support from Eureka Forbes Thane branch. I am using Aqua guard for over 4 years and never faced such issues in past. Can you pls help in getting my Aqua guard repaired by tomorrow .
regards
Saurabh Sehgal
91-[protected]
91-[protected]
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We are sorry to hear about your experience and regret the inconvenience caused to you.We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can.We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team