Fair Deal Cars Pvt. Ltd. — RC not transfered

Address:Gautam Buddh Nagar, Uttar Pradesh

Dear All, On doing Follow-Up with True Value, I spoke to Mr. Avtar Singh, he informed me that they are having RTO Receipt & forwarded to me Via Email, and assured me that with this receipt no RTO officer can harass me if I don't have RC. Now when I open the attachment I found that Receipt Date is 6-Apr-2015, and it is clearly written in the instruction that - CASH RECEIPT IS VALID FOR 30 DAYS FROM THE DATE OF ISSUE. which I think is already passed. Please open the attachment and check. At last he informed me that it will take another 5-6 days to get the RC. LETS SEE -----. @(True Value / Fair Deals / Maruti Suzuki) - Please stop making fool out of customers and don't suggest any customer to violate the RTO rule which I am doing since 9-10 Months . And @ - They had charged me 3500/- rs to get the RC transfer in My Name with in 45 days. However, I am seeing the Receipt of 500 rs only and still services has not delivered to me. [protected] Forwarded message[protected] From: anilkumar poddar Date: Wed, May 27, 2015 at 4:17 AM Subject: Re: Appreciate Your Service To Customer !!! :( To: [protected]@maruti.co.in, truevalue_fairdeal, Mohd Waqar, Corp.[protected]@maruti.co.in Dear All, Till now I doesn't receive any response from your end. Reminder 2. On Tue, May 26, 2015 at 6:39 AM, anilkumar poddar wrote: Reminder - What is the status on below complaint ??????? [protected] Forwarded message[protected] From: anilkumar poddar Date: Tue, May 19, 2015 at 8:30 AM Subject: Appreciate Your Service To Customer !!! :( To: [protected]@maruti.co.in, truevalue_fairdeal, [protected]@gmail.com, Corp.[protected]@maruti.co.in Hi All, This mail appreciate your service to customer who had purchased a car from your True Value Centre (TVC). I purchased a second hand Alto LXI car from your True Value Center, Noida in the month of August 2014. Usually people who are not experienced in driving go for a second hand car option. The same goes for me and due to lack of knowledge I believed whatever was told to me by the salesperson about the car’s condition was best of knowledge I have. There were few dents which they told will be made perfect. The purchasing process was smooth and the day the car was handed over, the car look quite good as promised. The behavior of the executives at the service center was very satisfactory. They handed over me some documents(Gate Pass, Cash Receipt, RC Copy of Previous Owned Customer, Delivery Receipt and Insurance Copy held y Previous Owned Customer) and told that the RC will be transferred within 45 days. They told me that 3 services will be free, but did not mention the date of service or the km by when the first service should be done or no related service book was provided to me. They didn’t even give me the CNG Paper. There was no duplicate keys for the car but assured that they will make one for me. Unfortunately after driving the car for a week the horn suddenly stopped working in Highway NH8(you can better imagine the situation horn stopped working on NH8 at speed of 80-90Kmph). I took the car to the TVC and the error was rectified immediately. There was also some problem with the sound quality of the music system and as they told was replaced with a new one, which was bit hard to believe and when again I reported the same they changed the antenna by taking out from different car and put it in my car . This incident occurred in front of me. After one month one day my car did not start. After complain, they came to my home with some old battery and replace it with one which was fitted in my car. Problem resolved here. When I took the car for the first service after 7500km, I was told that the date for the first service Or KM based has crossed and thus they will be considered it my second service. Anyways, I have to agree with them left with NO option left. During the service the workshop executive told that there is a problem in the clutch and suggested us to replace. I conveyed this to Mr. Birender & Mr. Satish Kasana and he(Virender) immediately attended me in the workshop. He had some conversation with the workshop executive and suggested some internal adjustments. Mr. Birender told that the clutch is working fine and in case there will be any problem they will replace it. It seemed to be OK but was not satisfied. It was already 2 and half months and the RC transfer work was still in process. On my enquiry they told that as I had CNG fitted in my car and thus they need the car for a day to show it at the RC office, post which the RC will be transferred. I left the car for a day for the above purpose. On my enquiry for the duplicate keys, they said that they will need the car as they have to take it to Sahibabad to make the duplicate keys coding. The car was again left to them for the above purpose and they delivered it at night and ask me drop one of his executive to Anand Vihar/ Sahibabad border. How ridiculous was that – I am stating this as now because I am fade up with your services after sale. During my next service, again the workshop executive suggested me to change the clutch. I told this to Mr. Birender as well as Mr. Satish who then had word with the then Manager of TVC. They agreed to change the clutch and verbally confirmed this to the workshop executive. But the workshop executive wanted a written confirmation for the same. I waited there for near about 1 hrs. & lastly left the workshop with NO Option as they didn’t turned up Since then I have been following up for the same problem till I had word with Mr. Waqar ( current TVC manager) last week who told that the clutch is working OK for now and in case you face any major problem this will be changed. It is already 8 months and I still has not received the RC. As the old employees had already left or shifted to different branch, who were dealing with my RC transfer, the new hires told that they will take this on priority and will ensure that the RC is transfer at the earliest. This is from 31st March 2015 and again 45 days has been crossed. I really appreciate the way that Mr. Waqar showed concern towards my problem. He also confirmed that he will personally take my RC transfer issue with the senior management and get it sorted at the earliest. I am still waiting for his response and a date by when I will get my RC transfer and a duplicate keys for my car. Car Detail - DL - 3C - BU - 0278 Maruti Alto LXI - 2010. I have recording of each conversations - which I have stated above. -- With Regards Anil Kumar Poddar [protected]
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    Noida
    Uttar Pradesh
    India
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