[Resolved]  Falcon Bus — Refund on non completion of committed services

We have booked 2 tickets from adipur kutch to ahmedabad sleeper ac which was got stopped on way and they jave arranged h k travel and shifted us from falcon bus as h k travels was too dirty no place for sitting and non ac seating bus
in such situation i want refund of full amount as my 1 hour was wasted bcoz i have another train to mumbai if i will not reach on time i will miss that train
on request we got seat for sitting but it was too dirty and massed and no covid protocols followed and people were sitting near by each other
pls find below passenger details

dev jani
seat no 27 & 28
bus no : gj 03 bw 9897
contact no : [protected]
ticket no : tr2j86016793
pnr no :[protected]

we appreciate your prompt action on it
request you to initiate refund as early as possible