FirstCry.com Complaints & Reviews

Order id: 11804822OWP1CE4C56
Kookie Kids Frill Sleeves Floral Printed Tunic Top
It was returnable when i ordered this above mentioned product. now it is showing Return not Applicable.
I called to customer support, they said. sorry we can not do anything.
I asked how is that possible then she said . i dont know . sorry.
waste of my money . first they sent a bad quality product showing its returnable now...

Product : https://www.firstcry.com/babyhug/babyhug-wovencotton-full-sleeves-shirt-and-trou...⇄

Order Number : 6519801GSX8BC0A07

Order Placed : Sun, 5th Feb 23, 2:42 PM | 1 Item

Order Total : 1567.44

Delivered product was different from the one on product page. Return has been refused twice. There is no escalation matrix. The customer...

I purchased a babyhug steamer worth 4000 rs from firstcry store, rajpur road, jakhan, dehradun in February 2022 and my product is under warranty. I started facing problems in December, 22 end and I reported the issue to firstcry support through mail, complaint number 62024728. I got a call from firstcry team telling me that replacement is approved, but I have to visit the store. Now the store people are saying that they are not able to find...

There is no detail of the order after 5th Feb, can you please help me I need it by tomorrow 1st half...

I requested the product return pick form past one month nothing will happen and also nothing reply i will get the first cry customer care service always they telling pickup will happen within 72 hours from past one month kindly take the proper action and do the needfull...

1- maine firstcry se ek order kiya jisme mujhe wrong product received hua aur jb maine return request dali to inhone ye kh kr mana kr diya ki humare hand se shi gya h aur refund nhi kiya
2- maine ek product return kiya jo ki delivery partner check krke same product le kr gya picture dekh kr lekin phir inhone mera refund nhi kiya aur bol diya humko wrong product received hua h isliye hum refund nhi karege
ye company customer...

Last December I purchased 58 pieces Mamypokopants extra absorb pants it was really good.. but February 1st again I purchased same product.. after I received I checked its totally different I used 1 pant at night it leakage I contacted customer care they didn't respond currently ...

I had purchased babyhug partywear peeptoes for my 3year old daughter and the product was delivered to me on 30th January and my daughter worn it on 1st February to go to school out of excitement however the images will reflect the quality of the product manufactured by babyhug and delivered by firstcry.com. I raised my concern to the firstcry team and what they had to say was the product is been used and hence no retyrn or refund, ao why...

I m buying babyhug love teddy bassinet from firstcry webiste, but product is not suitable for baby, baby cant sleep in basket, and baby moving when swing basket, when i reised complaint, last 7 days no any engineer and call coming, when i call 4-5 times then take action to replace product. and no one coming to dismantle product . delivery person not coming one day . after 10 days new product deliver after 2 days no engineer to come assmable...

Maene 30 december 2022 ko toyzone scooter pink and purple colour ka manual push scooter order kiya tha..

Jo ki 18 jan 2023 ko delivered hua..
Delivery v bohot late hua tha.

Product jab dekha tob damage tha mae direct cry ko email kiya pics k sath.. Aur unhone suggest kiya exchange ka..
Maene exchange request diya 20 jan 2023 ko..

Aur aaj mujhe msg aa raha hai ki mera exchange request...

Maine 30 december 2022 ko toyzone ko pink purple manual push scooter order kiya tha jo ki mujhe deliver hua 18 jan 2023 ko ek lage delivery tha..

Ab jab mujhe samane product received hua toh maene exchange request diya 20 jan2023 ko.

Ab mujhe bata rahe hai exchange request cancel due to wrong address. .

Mae ek hi raat me apne pure pariwar aur 3 storey ghar leke kisi aur planet me chali gayi hu...

On 27th jan'2023, i placed two orders on First Cry & after some time they got automatically cancelled & after that my amount got refunded & then again got debited. After this incident when i called first cry to ask about the reason they given me a fake answer that this is system driven debit in your account & after investigation they told me that the order that i placed approximately 2 months back & exchange was done against the same was...

Kids jeans pant bought on first cry tales and stories brand it's just started tearing in first wear where ever your touch. It's becoming just powder powder. When called to customer care take it return back. She is saying sorry when we supplied it was good now after wearing it torn can't take back. They are not ready to take complaint and take action on this... They should refund it atleast... They are keeping such quality sell it and later...

The delivery call or person is way to smart or not enjoying the job. If one missed to pick the call due to meeting or others many reason, they won't call back nor will they pick the return call, they will just left your place with undelivered products.
The first company i face such issue with.
Not ideal for someone is who working or busy.
One have to literally wait for the delivery call or person. One have to sacrifice...

Order Id: 19458507WNB2310516
Replacement I'd : 61514473

I ordered the babyhug pram from Firstcry.com on 18th Jan 2023 and got delivered the next day. I noticed that the product is of poor quality and does not match the description & images ( shown single joint break for rear tyres) as attached in the picture but it has seperate break. The pram is very cheap in quality. It's seat is not fixed, when baby sits in the stroller...

I am writing to express my dissatisfaction with the service I received from your delivery. I ordered the diaper with next-day delivery and the estimated delivery time is 19th January, even though the product was promised to be delivered by 17th January 2023. Today, it is 23rd January 2023 and we still have not heard from you regarding the product.

Date of Order: 16th January 2023
Order ID: 19709037JQBB54FA64
Ordered:...

I have returned baby product to firstcry on 7th dec, and delivery boy have verfied all product before pickup then only he accepted. i got refund too. later on 30th dec when i was ordering some more product for baby they have cancelled order and deducted my money from cash refund, when i raised complaint then they told they have deduct because product returned on 7 th dec were different. When i asked any proof or image then they denied to...

I have ordered skates which according to descripyion says will fit 1-4 uk size i.e, its can fit from 21.5-24.5cm . my child who wears 30 size i.e., 19.5 is his foot length didnt fit in those skates.
now when i requested them to accept return or exchange a size big for same product the company denies it....

Complaint against
FIRST CRY
Online shopping mall
Mumbai

GRIEVANCE
For supplying 18 month old
Patanjali nutrela bone capsules -4 bottles
by keeping us in dark
by hiding expiry date on their website
by First Cry.

1. We purchase four bottles as described about of Patanjali product from first cry.
2. When we found no expiry date, no manufacturing date...

We had ordered 2 baby carriers from firstcry.com however we only received one carrier.

We had a doubt looking at the box, owing to its weight and size to hold 2 carriers. But when we open the box we found only one carrier but invoice for both the carriers also in app both products we marked as delivered

When we connected to FirstCry customer care they say we have sent both the products....