FirstCry.com Complaints & Reviews

Grievance against
First Cry
Online shop
Mumbai

Order ID 12611032CEOB631081

Subject
First cry supplied one and half years old bottles of Patanjali Product

We have purchased four bottles of Patanjali bone capsules MRP RS 250 for each bottle. They never mentioned that they will provide one and half years old item.

Shocking we found that all the four bottles...

I bought hood make Cucumber on 28 Oct 2022 for my baby of 2 months. after one use it gets shorted (Size gone down: not fit to my baby within 1 day). we try to connect to firstcry shop on 31 Oct 2022, they refuse us and provide us answer which is not acceptable. how can size become low only after 1 wear. we also not wash that product. every brand of garments in this world provide guaranty for same. kindly log a complaint about replacement...

I ordered a kids scooter on 11th october 22 and its delivery was scheduled on 14th but It got delayed to 16th then i did on recieve it and it was delayed and rescheduled multiple times- 17th, 19th, 22nd, 24th of october 2022.on 25 i cancelled the order as it was not being delivered. But i recieved the amount as cash memo and did not want to order anything else so i ordered another scooter on 25th october 2022 whose delivery was scheduled...

Hi, i had ordered the electric breast pump on 13th oct, with delivery date being 16th oct.
Today is 30th oct and i have still not recieved the order.
Customer support keep giving excuses. Even on email, they just copy pasting the standard email text.
.
My whole purpose of getting the pump is defeated....

I ordered 2 tshirt and 2 lounge pants to firstcry.com on 18 oct and at the time of placing order they said you will receive 3 product out of 4 on next and remaining 1 product will get on 23 oct . I called multiple times to customer care and they said again and again please wait please wait. I even called courier company they also said wait 24-48 hours on 23 oct . Today is 28 oct still i didn't receive the order. Also I placed one more order...

I have placed this order on Oct 20th and expected delivery date was on Oct 22nd before diwali. But I have not received the order yet and by the time I get it i think next diwali will come. The delivery date is getting revised daily. Highly disappointed and frustrated...

I placed an order for a kid troley from Firstcry for my family trip. I recieved a defected item and I submitted a return and refund request on the 16th September along with a picture of the defect. After several queries, their customer service rep told me to speak to the vendor, which is really not my responsibility as I did not purchase from him. I still called the vendor and he was angry that I called him for such issue. After 15 days of...

I placed an order for a kid troley from Firstcry for my family trip. I recieved a defected item and sent a picture to Firstcry and I asked for return and refund on the 16th September. After several request, their customer service rep told me to speak to the vendor which is really not my responsibility as I did not purchase from him. I still called the vendor and he was angry that I called him for such issue. The matter was not resolved. After...

Hi Team,

I had ordered Avent Anti Colic Feeding Bottle Pack of 2 on first cry.com with order number 20463222ANA9671A9C and i received the product which is different from the one that is shown on their website. The volume markings on the feeding bottle are shown as transparently etched on the bottle in the website however, the product which they had sent has blue color markings for volume levels. I had highlighted the concern...

Hi, I ordered a product on firstcry.com on 16.10.2022. I paid online. But after payment, the order is not delivered within the specified time. Every time my order gets postponed to the next day. They harass customers....

I have ordered the product on 7th oct 2022 and mentioned delivered by 13th.So I tried to track my order in delivery partner website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support., they said "This is not a valid AWB number" So I CONTACTed online seller CUSTOMER care support to re-verify my product delivery partner. They also could not track. Then why they provided...

I have placed a pre paid order of Rs.1772 on firstcry app on 15th Oct, but they have cancelled my order next day and didn't refund the amount.
When I called customer care for the same, they mentioned that in June you returned some wrong product for and order so we have recovered the amount for that. Whereas no such information was provided to me when I returned the product. And I returned the correct product only which was delivered...

Last month i have booked (Sep 26, 2022)a Babyhug One Shoulder Choli & Glitter Printed Lehenga With Dupatta - Peach dress, delivered on Thu, Sep 29, but due to incorrect size i was requested return on
Fri, Sep 30 and returned the product (Sun, Oct 2), but still i have not received the refund amount, called multiple times they have mention the amount will be credit to your payment method in 7 to 10 working days, but still not. Regards...

I am writing here after complaining everywhere found no resolution of my issue. there are 7 products that needs to return to firstcry.in. I tried hard via call, chat, feedback, social media platform but nobody is coming to pick these. every time getting fake reasons that you have shifted somewhere else or you cancel the returns.

i request you here if you are not able to pick these products than pls initiate my refund for all...

I tried hard to reach on their customer support but nothing happened, It's been 1 month Nobody is responding regarding my returns. 7 products that that need to return there is no replacement at all....

Query for Order - 5012568OCVC0B160C

I have ordered 2 quantity of Pampers diapers and I have received only 1 box. I jave called multiple times and sent many emails to Firstcry but didn't got the resolution for my problem.
Its been more than a month I am following up with them and still waiting.
Kindly help me with this....

I have ordered babyhub cot cum rocker on 12.10.2022 and delivered on 17.10.2022. I am not satisfied with the product quality and raised complaint for return on same date i.E. 17.10.2022 and contacted customer care on 18.10.2022 but they denied and request not accepted.
My request for the subject product that if the product is non consumable so we can return.
So i want to return the product babyhub compacto 3 in 1cot rocker cum...

Hi FirstCry, Me and my wife have been ordering from FirstCry since last 6 years and have been loyal customers of FirstCry for our daughter. 3 Months ago we ordered a dress worth Rs. 1175 for our daughter on the occasion of Bakri Eid. The order was placed well in advance and the dress was to reach us before the festival according to the delivery date shown by FC. But, the dress reached us 2 days after Bakri-Eid. We placed the return before...

Hi All,

I ordered a item on firstcry, which was supposed to be delivered on 12 Oct 22. And till date, the product is not delivered, and there is no clear info from your team on the delivery part, and there are only fake messages coming in my saying denied to share OTP.

When call your service center, told the person very clear that I need the product to be delivered before 17th Oct 22, since I had the little...

I have ordered and babyhug Try cycle and an study table on dated 8 th October 2022.
On that date expected delivery date of Tricycle 9th of October and for study table it is 13th of October but still the shipments are not delivered to my address
When I am checking the delivery status of the shipments through the tracking id provided in first cry app the items are showing at the delivery location Rewari from 10th of October.br...